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"We will definitely be rehiring Walt again. He did an awesome job at completely gutting out the old bathroom and installing the new. He even installed the tile in the direction that was requested (diamond pattern without hesitation). He updated the electrical and installed the exhaust fan correctly (previously was not). He is very easy to work with and is very accommodating."

"There are plenty of competent contractors, Hook Home Maintenance is not one of them. When I hired Hook Home Maintenance they told me the project would take three weeks at a cost of $41.5 k. It took 13 weeks (with Lindsay telling me “2 more weeks” starting at week six), and the final bill was $75.9 k (YES, that is an increase of 83%). The majority of the overage being unexplained labor -materials were over by $7.1 k, labor was over by $27.3 k. The project was not only grossly underestimated, but the additional 10 weeks cost listing the house during a seller’s market that was busiest when the house was supposed to be complete. Since completion was in mid-May instead of the beginning of March, additional funds were necessary to paint the outside of the house, which was never part of the original project (No, I did not have Hook paint the outside). Hook’s incompetency cost me addition money in many areas. Upon inspection of Hook’s work… • The kitchen rendering that was provided did not match what was installed • There was damage to the kitchen cabinets when they were installed • The new toilet in the upstairs bath was not functioning • Shelves were missing from the kitchen pantry and laundry room and were not in the house • Pre-painted trim was cut and raw wood was left exposed • Prep work prior to painting (filling holes and dents) was not done and there was paint on the new hardwood floors, the fireplace stone, etc. (Ironically, the estimate to paint was the only cost that Randy advised me was over budget and after asking how much it was going to be over, I never received a revised estimate, just an invoice.) • The wood counter tops in the kitchen were a different wood than the laundry room counter tops • I was charged for six (6) hours of cleaning that was done two weeks prior to Hook completing the project. Additional funds were used for a final cleaning. Overages and expenditures as the project was under way were not conveyed and when specifically asked about costs and time lines, updated cost estimates were not provided and updated time estimates were inaccurate. The amount of money allocated for this project was clearly communicated at the beginning of the project and Shawn assured that he thought there would be savings in some of the discounts provided by Lowes for materials. An opportunity to control costs was not provided as Hook Home Maintenance continued to send invoices with unexplained labor costs. The majority of Hook’s work was acceptable, but not worth the overage in cost, time and aggravation. There are plenty of competent contractors out there. Hook Home Maintenance is not one of them."

"Excellent. They spent one whole day power washing and prepping. That in itself made our house look 100 times better. The job only took about three days. There are a couple issues that have not been addressed, but they are cosmetic and personal preferences. Their price was a little higher than some of the others we had gotten estimates from; however, they addressed all our needs. They were friendly and I felt they did good work (time will tell) and I would use them again."

"This company is automatically contracted to install dishwashers and range hoods when you purchase from Stewart Appliance. Unfortunately, I had car trouble on installation day and when I returned the dishwasher looked like I hired the neighbor kid to jam it in. They also charged my wife more than the quoted price and she was intimidated, so she paid."