Get matched with top house leveling pros in Thurman, NY

"The installation went well, with everything done as planned. It cost me a bit under $10,000. I was satisfied with the job, until-- a year later (and 10 weeks after a $134 annual service call), the $2000 dehumidifier failed. It failed when I needed it most, during an extended wave of high humidity. I discovered this failure  in the evening, finding gallons of water on my basement floor. I tried to contact the company to arrange an urgent service call for the next day, and found that, amazingly, they do not have evening/weekend coverage for emergencies.



The next day, I arranged for a technician to come to the house. He found that the tubing (which should have been cleaned out or replaced at the $134 annual service call) was nearly blocked with some kind of sludge. He also found that the unit was not level-- something else that should have been done on installation, and certainly should have been noticed during the $134 annual service call 10 weeks earlier.



According to the tech, these things contributed to something in the unit shorting out, and the coil became crusted with a thick coating of ice, causing several gallons of water to leak out onto the floor. The tech told me it would be very simple to fix, but the ice had to melt first. He cleaned out the tubing and leveled the unit, and told me that I had to replace the air filter, which I'd been told was done at the $134 annual service. 



The unit needed a day to thaw before the tech could work on it, but the next day was a holiday. He said he wasn't working on day following the holiday either, and a weekend followed that. He told me to call the office on Monday, (5 very hot and humid days later). I called the next day, to report that the unit had thawed and to request service from a different tech before the weekend I was told that they only had one other tech, and he was booked solid, so I was out of luck until the following week. This meant that the $2,000 dehumidifier was out of service during what was the hottest and most humid week of summer.



Late on Monday afternoon, the tech came and made the repair in no time. He had just driven a far distance to get to my home as his last call of the day, which I greatly appreciated. He clearly was very knowledgeable and skilled. There was no charge for the repair.



The next day, I called the office to request a refund of the $134 annual service charge, and I really had to press to just get a partial credit for the dehumidifier potion of the service. They tried to insinuate that the unit got out of level AFTER the annual service because of kids, grandkids or pets bumping into it- but no one goes down to that level, and I don't go down there myself except to check mechanicals.  Furthermore, the 'refund' was issued in the form of a voucher that I will have to hang on to present for a break on next year's service. What are the odds that people lose these slips of paper during the year? Talk about nickel and diming the customer! 



So, I was satisfied with the work performed by this company overall, but unhappy with what I later found was essentially a poorly-done annual service call.  I was also very unhappy that this company which installs expensive sump pumps and dehumidifiers under warranty does not provide after-hours coverage or weekend/holiday coverage for emergencies. I was told that they only have two repair techs. I suggested to an office staffer that they should consider hiring more techs, and she simply said, "That's not in the plans at his time." She also tried to console me when I expressed worry at having to wait 5 very humid days for my repairs by saying, "You're lucky. We have one lady who's been waiting over two weeks."
















































"

"When I contacted All Dry I was gun shy. This would have been my 4th contractor I would have to deal with. All theee prior told me something completely different and tried to take advantage of my limited knowledge. From the get go, All Dry Basement made me feel extremely comfortable. Todd and his team answered my questions thoroughly and were always available for my questions . The work that was done was amazing, he was punctual everyday and worked some nights until 8pm until the work was completed. It is like a different world in the crawlspace, the smell is gone, all of the debris were cleaned out and. Brought to the dump, a vapor seal was installed, a dehumidifier for the moisture, one entryway to the crawlspace was closed up and the main entrance was re worked for easier access. Blocks from the foundation were grouted because the blocks were dead, , floor joists were spay flames and the House is now Warmer. I couldn’t be more please wth the quality of work All Dry Basement did at my home. They were professional and amazing and I would 100% recommend them. My stress level has decreased a million percent because after two years I found a company that was honest from the get go and their work shows it!!!! HIRE THEM FOR YOR CRAWLSPCE AND BASEMENT NEEDS. Do not look any further."

"I was very impressed with his detailed estimate. Joe is very honest and friendly! My house is a old farmhouse and he handled unforeseen problems without going over budget!! I will be using him again. GREAT GUY! Love my new kitchen!"

Groundworks is the North America's leading and fastest-growing foundation repair and water management solutions provider. Groundworks is a vertically integrated company with its own manufacturing operations and a world-class software solution, allowing us to serve our customers more effectively. From the first phone call to the annual maintenance offered, our customers have peace of mind knowing we're there with one mission to repair, protect and improve their home. For state licenses visit Groundworks.com/licensing

"Yes I got the job and Homeowner was Happy and I the best was the office Material and everything I needed was Tristen Did Fabulous Job would work with on any project Thank you Tristen awesome Job"

"I own an 90-year old historic colonial high school turned into a bed & breakfast. The windows were neglected over the past 20-30 years and in serious demand of work. Modern day window contractors were not going to understand this job. It's very difficult to find a contractor that will come through on a promise and has the skill to do as they boast. The day that Grady stepped into my 90 year-old home that needed historic window restoration, he became a part of the house. He knew exactly what had to be done. More importantly, he understood my expectations. These windows needed special attention. There was a level of detail required that not any expert would be able to handle. Grady took the time to learn their needs and stayed on the job until it was to my satisfaction. He even reworked an entire window just because I didn't like the way that it looked. Grady truly showed expertise with his ability to work on such a delicate job and even taught me a few things about historic window repair. He replaced broken antique glass with one just as aged and just as historic. If a window had to be completely rebuilt beyond his solid estimate, he did it without any complications to my budget. My windows are not only restored, but they are literally brought back from the past. Any enthusiast will appreciate the lint-seed oil, putty, and antique glass that was all restored to perfection. It was a pleasure having Grady work with us. He even stayed in the house at times to make sure he was available for the job. In fact, we're going to rename the room in which he stayed to "Grady's Den". Thank for bringing character and craftsmanship to my investment!"

We’re a family owned and operated company that values honesty and integrity, and stands behind our work. We offer over 40 years of industry experience. We specialize in Asphalt Shingle Roofing installation, replacement, and repairs. Our services are customized to the individual project, paying close attention to the details of each project that we're involved with. We look forward to building long-term relationships with our clients and guarantee your satisfaction!

"Everything is great. Thanks to you and the service workers that help with our house. You guys are great!!!"

"Chris was very motivated and started the job promptly. His work ethic was great, staying late a couple of days late to complete job on time as agreed. He reviewed any issue found and was flexible when extra work was needed. The quality of the work was great in making the breezeway siding look the same as the garage, so with the paint job the house/garage improvement was dramatic. His pricing was reasonably and his clean-up appreciated. We would definitely recommend Chris to others and would engage him for work ourselves."

"AHS is ok. They cover repairs of most everything under the roof of your house. The companies that contract with them are not always the best. You call AHS with the issue, they send a fax to the repair company and give you the contact info. If they don't contact you within 24 hours, you call them. Sometimes they answer, sometimes they don't. When they arrive (usually three days or so later), they service the item. if it has issues within the 90 days, you call AHS again, they are sent out with no charge. If the serviceman decides the unit is unrepairable, AHS will allow you to choose a replacement from their listing (usually not as good as what you have) they will install and remove your old item, or give you wholesale amount to buy and install your own. Prices vary on what you want covered and what you want the copay to be, plus where you live. For me it is 49.99 per month with a 75.00 time of service order. You can have more than one item serviced at the same time under the same fee. If you have a SEAR product the repair guys are great. Not that wild about the other ones they send out. But it is a big savings compared to calling someone on your own. The cost of service is only the 75.00 copay."