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"Good communication and love how they got back to me."

"We hired Kiefer Randall (KR) to do a remodel in our basement, which we were told by owner Tim Kiefer would take 3 weeks. The estimate was high, but we went with it, on the promise of high quality work and high standards and hoping that by hiring out, we would gain freedom from worry and hassle on this project. We paid KR over 90% of a project that cost as much as (or more than) a full kitchen remodel. Tim Kiefer was in our home nearly daily supervising this project, yet the work that was completed was sub-par and we are now in the position to do the work ourselves and/or to hire contractors to fix and finish the work. He told us, before and when signing the contract that we would get daily updates from him or his team, yet we had to continually reach out to him to get updates or to bring up concerns. We were seriously disappointed in this company for the following reasons: The work that they did was not completed to a professional standard. Examples: Excessive and noted pockmarks in drywall on finished, painted walls. Walls that have visible tape marks and cracks. Walls that were literally painted without using lighting. Both glossy and matte paint were used on trim work. No attention to dust/dirt remediation until we insisted about 9 weeks into the project and even then it was minimal. Tim dropped the ball on several items that required coordination for the project (that’s why we were paying the high price), then blamed us for the issues. At 14 weeks we summarized in an email the issues we had raised with him (and added a few additional concerns). He responded with the following: “I no longer feel that our professional relationship should continue due to a breakdown in good faith and trust, and that we should part ways now before the relationship deteriorates further.” He attached a final bill with this message (for the last 10%), for unfinished work! Since KR left about 3 months ago, the bathroom in the project area flooded and we had to tear up the brand new flooring. We discovered that KR, instead of getting the correct parts to fit our toilet, used caulk to try to make it fit, resulting in a slow leak that built up over time! We reached out to KR informing them about this issue, and they didn’t respond at all. Not worth the money or the hassle!"

"Everything went very well from the first call to completion. Estimator was very responsive, professional and helpful. Project manager and foreman were very good also. The men who did the work were professional, considerate of our home, polite and did a great job and great cleanup. We have an estimate for vinyl fencing installation and will use United Construction again for that, in the spring."

"Excellent work great rates"

"I did not get the service that we originally talked about I am very unhappy"

"He was good. He did good work and he's reliable."

"Where do I start.....OK, Communication...dosen't exist with this company. they had a diagram of patio and they still screwed up the dimensions. Instead of talking to homeowner they dump the fill where they thought was a good stop. When I questioned the amount of base gravel in one spot was low they ignored me and guess what.....That's where the pad cracked one year later. Finally after 6 months of trying to reach them (had to involve the BBB) to give me a estimate to repair the crack, they respond with a $150 charge for a $10 tube of caulk to install. My advise...go ahead and call them. Their prices are good but remember you get what you pay for. I would never recommend them to anyone. Shop around....There are a lot of good contractors who stand by their work after the job is done. Starkrete is not one of them!!!"