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"We purchased a house in 2012 with a current termite contract in place with Orkin. We called and took the contract over and everything was transferred to our names from the previous owners. We were advised they come once a year to do an inspection inside the house and once a year to check our termite bait stations around the perimeter of the house. I didn’t know any better at the time so I thought this was sufficient. I’ve since found out it’s terribly inadequate, especially given that our bait stations actually show evidence of activity. Up until 2016 they would call us when it was time for our inspections/or bait station monitoring. I didn’t have to remember. They automatically did it. Spring of 2016 came along and no one called. I called and was advised someone would call me back to schedule it. Never heard from anyone. I had to call 5+ times and still was never called back. I explained each time I wanted a manager to call me. He never called. Finally I contacted the 800 number because I wanted to use a different branch (Latham, NY is who we were contracted with). It was at that point I was finally put in contact with the district manager. She called me and apologized for everything. (At this point 4 months has passed). She offered to get everything taken care of and have someone come within a week to inspect. She also offered $50 off our renewal. I took her up on the offer mainly because we didn’t want to spend the hundreds of dollars it would have been to start up with a new company. I paid our renewal fee less the $50 discount she offered and I thought we were ok. Fast forward to spring 2017 and they once again failed to call for the inspection. I called and was advised the account was canceled for non payment. I got the run around to get everything straightened out after explaining I didn’t owe $50 because it was a courtesy discount. It took a few weeks to get the account reactivated and again I thought things were ok. In spring of 2018 I called to have a bait station fixed (it was heaved up out of the ground from the harsh winter we had). I was advised my account was canceled. I explained I never received the bill last fall (and admittedly I should have realized I didn’t receive it. I didn’t and it just never occurred to me it was missed.) I don’t believe any bill was ever mailed to me last fall because every year they mail many (at least 3 statements) prior to the balance being due. I never received even ONE of those. (I should also note I had asked for auto debit on our account but was told that was not an option.) I spoke with Carla in the Latham office and told she was going to look into my account and get back to me on how to rectify things. I never heard back. We went with another pest company and the only thing I regret was not leaving Orkin earlier. Their prices might be cheaper but you get what you pay for. Save yourself the headache and find another company."