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"May 22, 2017 Wonder Windows 634 South Ave. Rochester, NY 14620 Dear People: I am writing to commend to you the presentation, products, crew and workmanship of our recently-completed home window replacement project by Wonder Windows. We were originally referred to you by our neighbors at Silver Lake, NY, Patrick & Julie Bausch, 4112 Lakeside Ave., Silver Lake, NY 14549, on whose home you did a window replacement project, a few years ago. First, let me say that your Sales Representative, Michael Whaley, was very thorough in his demonstration and explanation of the features of the OKNA windows. From the beginning of his presentation, we were impressed with his understanding of the product, thorough discussion of its operation, and we were very pleased when he got to the price for our project. We are also very pleased with the products; triple-pane windows by OKNA, replacement shutters, replacement gable vents and replacement rear entry door. We are already appreciating the heat-deflecting effect of the low-E glass in the window units. The “new” appearance of our home, at each window, is pleasing, and it blends in well with our existing exterior siding and trim and our interior paint schemes. Most importantly, however, I want to take this opportunity to say that we were extremely impressed with your crew, Bill Sr. & Bill Jr. Quagiata, assisted on one day by Scotty & Paul. The Quagliatas were very professional; on-time, careful and thorough in their work and very accommodating to our questions and concerns, throughout the project. They were all meticulous in their workmanship, especially when some of the prescribed (20+) openings in our thirty-seven year old home had deteriorated, or weren’t quite “square”. Each of these very competent professionals went out of his way to ensure that everything was done perfectly. Throughout the four-day job, it seemed to us that were they handling our project as they might if they were actually working on their own homes. In summary, we are very pleased with our new Wonder Windows. Gratefully, Lee & Marci Loomis 74 Copper Woods Pittsford, NY 14634 (585) 738-3079 (mobile & text)"

"So far - contact with Pro- Edge has been great. Just waiting for window installation in early December."

"I highly. Recommend Stellar Roofing . They are very professional and stop to explain step by step. Great quality!"

"Graves Bros. (Rochester crew) handled our roof replacement, and we could not be more impressed with the results! The process started with a two-plus-hour meeting with Chad, assessor and estimator. He knew this was our first-ever roofing project, and was patient, thorough and professional answering a wide range of questions. We had one final contractor meeting scheduled, but that was cancelled thanks to the great visit by Chad. Graves was hired the next day, and price became secondary, as we felt totally confident with this major decision. The work crew arrived at 7:00 am, and twelve hours later with sunset imminent, the job was finished, in spite of one unforeseen challenge along the way. After tearing off the old shingles, one large section with very low pitch revealed a decking that was markedly warped in many areas — poor workmanship by the previous roofing company!. Rich, Graves’ excellent project supervisor, was all but assured the entire area had to be replaced with 16 sheets of new plywood (otherwise, we’d be re-covering an issue that would reveal damage down the road). So, Rich asked his boss, John, to come out ASAP, and after a meeting to discuss options, we confidently approved the extra work and cost. Fast forward to the successful conclusion, our finished GAF roof looks fantastic; the quality of materials was clearly equaled, if not surpassed by, the amazing skilled workmanship of the crew. Thanks to Rich’s team — including Chino, Juan, Maria, Manuel and Louis — for their dedication, attention to detail, professionalism, and camaraderie—their self-pride and experience made all the difference! Also, a thank you to Bob, Logistics Manager, for timely delivery of materials and removal of dumpster. We highly recommend Graves as the best possible choice for any roof repair or replacement. Rick and Debbie B."

"Efficient, responsive and professional. Very good experience. Highly recommend."

"Sales representatives was the best made sure I got what I wanted for the price I wanted"

"Knowledgeable, experienced, polite. Ready to work with you. well-organized plan, well explained and carried out. Ready to go the extra mile to make sure customer is pleased. - hired to re-do bathroom, updated all inside doors, made a cut-out on wall between kitchen & living room. Have already recommended them to neighbor for kitchen remodel."

"They are awesome! Very efficient."

"So happy we chose R&D for our exterior wall repairs! they were great to work with throughout the process of what turned out to be a complicated issue. Their communication was really appreciated as they dug into things and problem solved some unique issues with how the previous home owners had cut corners on the house. R&D wasn’t the cheapest initial bid we received but I have no doubt that we would have wound up paying more in the end for a lower quality result with anyone else. Thanks guys!"

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