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"I've been dealing with this company since the beginning of the year.1-5-25. This is the most unprofessional company to work with. From lack of communication, follow through, and completion of my project. I started with the first associate, was handed off to the next associate, given engineered plans that didn't even apply to the building I was installing, sent corrections that weren't correct, resent the plans that were incorrect and haven't received anything since. I was transferred to a manager, whom never contacted me until i contacted Rueben the so called supervisor. With his lack of follow through and Joann's inability to finalize my plans, I'm still waiting. I've reached out numerous times and still no contact from this so called professional firm. Please reach out to them Angi!"

"This business communication with us during the entire project was very good which made the transition very good. I am and will be having these type of services done again!! Thank you!"

"Terrible. He broke a valve resulting in a flooded bathroom floor and left an open, leaking pipe that dripped into the basement through an open hole. My family is still without a toilet in that bathroom. The shower basin was the wrong size, so he was going to cut studs near electrical wiring to make it fit. I said that I wanted a Toto toilet. He bought a cheap brand for $150, a brand I have never heard of. We found the receipt in the bathroom. He had many reasons as to why he kept getting detained, one because he said he needed more money. The contract stated 50 percent at signing, another 25 percent upon completion of demo, and the final 25 percent on project completion. I paid him $4,550 on 12/4/2024, CASH. I paid another $1,500 on 12/21/2024 CASH, and $766 on 1/17/2025 CASH. He refused to work unless I paid him on 12/21/2024 because he said he had completed the bathroom demo, and according to the contract, $2,275 was required at completion of bathroom gutting, but the gutting was incomplete with mounds of insulation on the floor and the dumpster was still in our driveway. Even after I explained that the gutting was not complete until all debris was removed and the dumpster was gone, I still paid him, but I did this because he refused to work without this payment. When he began working again, contract specifications were not met. He continued not to show up for work, each time with an excuse, sick children, sick wife, car broke down, etc. I have never heard of a contractor who did not own a truck, but he did not. There were many warning signals, no business cards etc., but I gave him the benefit of the doubt because he had two young children. The contract was signed 12/4/2024 and I terminated his services on 2/11/2025, after 3 months without a toilet, shower, sink, etc. He was angry and threatened to sue me for breach of contract, but the more chances I gave him, the more I realized he had no clue what he was doing. Per your rating below, please clarify your scale, is 1 the best and 5 the worst? I can’t provide a rating with a clear understanding of your rating system. In the end, all he completed was the bathroom demolition. I can live with him keeping $1500 for that, even though it could have been done for much less. I would like a refund of $4,550 as he didn’t complete any work other than the demo and didn’t purchase materials that fit our bathroom requirements. Note: he is going to contest that he did spend money on supplies such as bathroom pipe pieces, toilet, shower enclosure, even though they were the wrong size. He took them from our work site. I pulled thousands of dollars from my retirement account, money that I believed would have resulted in a nice bathroom. My family has endured hardship without the bathroom, and I have been dealing with tremendous stress as a result. It is also taking me extra time to prepare this document for you, time that I need for more important priorities such as my health."

"After a bitter cold night our pipes froze in our laundry room which later resulted in some major flooding in both our downstairs laundry room and guest room. I called JF Santos Construction in desperate need of help due to significant water damage. I received an immediate response and work was completed within two weeks of my call. The workers were professional, courteous, trustworthy, and diligent. Not only did the work get completed quickly, efficiently, and professionally, but Joe also installed measures to help future issues from reoccurring. We haven't any frozen pipes since the construction work was done. Joe also helped us work with our insurance company to receive the compensation needed to pay for the work. It was a pleasure working with Joe and his team. I highly recommend JF Santos Construction."

"Quality service, very responsive."