Get matched with top storm drain installation pros in Alexander, NY

"With our current situation in Rochester with the virus, I did not expect to have the job of clearing basement drain addressed in the same day I called. I assumed I would begetting on a list for sometime in the future. Instead John said he could do it in 3 hours. Efficient, cleaned up after and paid in 1 hours time."

"My sub pump went out Anthony and Brandon came to replace it. Notice that there was a leak in the wall where it drained out. They went outside and actually dug up. Drain found the league that the pipe broke and repaired it for me very good job. Thank you, you guys."

You can always count on Frank's Mr. Plumber to get the job done right the first time. \n \nWe offer 24/7 service to our valued customers, including holidays and weekends, because we believe you deserve to live in comfort at all times. Please let us know how we can assist you with your plumbing needs.

"Neverwet truly stands by their lifetime transferable warranty! I purchased my home last summer. The previous owners had installed the Neverwet basement system. This winter I experienced drainage issues in my front yard. I called Neverwet and spoke with Michele who was very pleasant and understanding. Kevin, one of the owners promptly came over to evaluate the situation. He determined the drain line from the sump pump needed to be extended and connected to the storm sewer. Kevin obtained the necessary permits from the Village and his crew (Jordan and Stirlling perform the work at no additional cost. I am very appreciative of the quick response and excellent customer service from start to finish of the project. I highly recommend NeverWet. They stand behind their warranty and do quality work. You will not be disappointed. Thank you NeverWet."

"Demolished old wall to make bathroom bigger . Built new walls , drywall and compound done . Moved toilet to make room for new shower . Installed new shower along with all the plumbing - shower and toilet . Took out a kitchen cabinet and a wall . Flipped the cabinet sideways up against the wall . Installed new faucets in : kitchen , 2 bathrooms sinks and in the 2 showers . Fixed drain pipes under kitchen sink . Jack hammered hole in cement floor of the cellar and put in a sump pump , drainage tile and stones , plus ran drainage line outside ."

"Had severe leaks in the basement. Called Lock Tight (and others) for estimate. Was given a very comprehensive plan to not only fix leaks but to also move as much water away from the house and work that came with a transferable warranty for 30 years. So although the cost was $23,000 we knew we were not going to go through the **** we endured last fall so we put down a deposit in March. For the next few months we worried that we were spending too much. Then the work began. Three days before there was a moderate rain and the water poured in which helped us cope with the cost. Work began and the job supervisor Tom and his crew arrived and went over every detail of the coming days which began with jack hammering the basement floor. After an hour and 45 minutes they broke for lunch so I of course went downstairs to see the 'damage'. I was astounded to see that in that short amount of time they had managed to complete about 280' of the 300' necessary. The speed of the work was a recurring theme. They had laid a protective membrane over the hardwood floor that led from the basement door to the front door which I am sure is standard among every company that does this type of work. What was extraordinary was at the end of the day when they were preparing to leave. I saw a worker on his hands and knees pulling up the barrier working his was out the front door. Every couple of feet he would reach out and pick up small debris, place it on the barrier and continue folding it up trapping it. This was done everyday. At the end of day one all of the old drain tile had been removed and all concrete debris, stone and clay tile removed. They then in essence power washed the basement floor leaving it cleaner than when they found it. Other highlights: They dug the tranches to tie my downspouts into the Town storm drain but instead of just digging the trench, they removed the grass and rolled it like sod so it could be replaced eliminating any reseeding from me. All I was required to do was water that grass everyday; something that every single person on the crew reminded us of at least once before leaving that afternoon. It felt like they were as concerned with it regrowing as much as we were. At the downspouts and in several locations in the basement are cleanouts so every two years or so I can flush all of the pipes and keep this system like new for many years. They worked through heat, they worked through rain and we never heard anyone complaining which brings me to the crew itself. This was a very physically demanding job and the amount of work they accomplished in one week still amazes me. Every member of the crew was professional and pleasant. no matter who we asked a question to, we were always given an answer. Never did someone tell us we had to ask someone else which showed they were all knowledgeable in their job as well as the specifics of what we had paid.for. Lastly and while perhaps not important to some of you reading this but of immense importance to us was their interaction with our 2 year old daughter. For five days she had strange people coming into her house and making quite a bit of noise so of course she was very curious. Countless times when we would look away she would head over to the areas where, as she put it, 'the boys' were. She oversaw some of the digging as well as he removal of much of the basement debris and no matter how many questions she asked, no matter how tired they were, each and every member of the crew would engage her with a smile on their face. This includes the poor guy who she told to "keep digging." When the day came for them to pack up leave for the last time my daughter was asleep. My wife actually woke her up so that she could say goodbye to her new friends, knowing she would be disappointed if she missed them. I guess maybe the best thing I can say is that we did not buy an in-ground pool or a bathroom or kitchen remodel. We spent $23,000 on work that in fact we cannot even see. We can't show it off or even step back and admire it. Yet knowing this very important job was done with such professionalism and attention to detail as well as the manner in which the crew conducted themselves I don't think we could be happier. I have been and will continue to recommend Lock Tight to everyone."

"I had a fantastic experience with Dan. Several other companies had quoted me outrageous prices to install a back-up sump pump, but Dan surveyed the situation and gave me a fair and reasonable quote. On the day of installation, the work was performed smoothly and Dan kept me appraised all the way through. I would recommend Dan's service to everyone looking for quality work at a fair price."

"The project: Frank's Basement Systems installed new drain tile around about 75% of my basement. They also added their BrightWall in a few areas. Pros: First of all, the project was completed, and I'm very pleased to say that the drain tile seems to be doing it's job. When it rains I'm not seeing any water in the formerly-problematic corner of the basement, so that's a big success. I'll add that our salesperson Ray was an absolute all-star to work with. He did not try to upsell us, and he stayed in communication after the job to make sure we were satisfied. He really made us feel like he wanted what was best for us and our home, and we tremendously appreciated that. Cons: The whole crew called out on the second day what was supposed to be a two-day job, so it ended up taking much longer than we hoped. That second day was a Friday, so we were stuck with the basement a mess over the weekend and into the next week, which was tough. The drain tile had to go under the stairs to the basement and those stairs were absolutely demolished and had to be replaced. They told me while they were on-site that it was going to be my responsibility to replace them which left me without the bottom three stairs to my basement for a couple of weeks, but ultimately they connected me with a contractor who put new stairs in for us. During the job they accidentally caused a leak in one of my steam pipes, but they also helped me find a company that would replace that as well. Lastly, they left the basement a dusty mess. In fact, we still have to wear specific shoes into the basement because even after vacuuming and mopping a few times, it is still so dusty, and that dust gets tracked to the rest of our house if we leave our "basement shoes" on and go anywhere else. Overall: Frank's gave us a good price and, again, we sincerely appreciated Ray's guidance before and after the job. The most important thing is that the drain tile is working, so despite a few challenges we are satisfied with the outcome. We will be calling Ray back in a couple of years when we need to do the rest of the basement...hopefully some of the dust will be gone by then!!"

We are a locally owned and operated company that values honesty and integrity in all aspects of our business. We offer a variety of lawn care and landscaping services that are customized to each individual property. We pride ourselves on the quality of our work as well as our commitment to outstanding results. We look forward to building lasting relationships with our clients and guarantee your satisfaction!

At Highlander Waterproofing & Foundation Repair, we are the area's trusted experts specializing in basement and crawlspace waterproofing and encapsulation, along with foundation repair services for bowing and buckling walls, floor and wall cracks, and full foundation rebuilds to name a few. When you contact Highlander for a free inspection, you are choosing a BBB A+ Accredited, two-time Torch Award for Ethics Winner, with our most recent years 2021, 2022!