Get matched with top window shutter repair pros in Ely, NV

"Horrible customer service and the product is only getting worse over time. I have ordered 16 shutters from them over 5 separate orders during the last two years. A recent order late last year came with parts missing and getting replacement parts was a hassle because I had to provide pictures. How do you provide pictures of missing parts? My most recent order arrived without the mounting strips and blocking strips being pre-drilled. I received the screws and screw covers but no holes for them. After multiple back and forth with "Angie" from customer service I was forwarded a poorly spelled response from their supplier stating "usually" they don't pre-drill holes. Usually? All of my other shutters over the last two years were pre-drilled. I was then told it was my fault because this order was a single panel shutter vs all my previous orders being dual shutters and I would have to pay to get replacement strips with pre-drilled holes in them. What does a single vs a dual shutter have to do with whether or not holes are drilled in hanging and blocking strips?"

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"Of five quotes requested, only 3 replied. Randy was the first and replied promptly. Surprisingly he could fix the problem the same day! His appointment was for 5pm, at 5:01 Randy texted he was running a little late. Wonderful customer service. My repairs were made quickly and for a fair and reasonable price. I'd definitely recommend Handy Randy, and plan to use him for a couple of other projects."

"You should probably add 4-6 weeks to the expected delivery date if you expect to need the "enclosed" hardware. I received the blinds in the estimated time, but it came without the required hardware. I have made 4 calls (at least) over several weeks, but the hardware is nowhere in site. It is clear that SelectBlinds.com is a marketing company only has outsourced all production and fulfillment to third parties and evidently has a difficult time coordinating these type of customer service issue. Extremely frustrating that my blinds have been sitting in the floor for over a month and all I need is a few screws. Happy to go to Home Depot to get the screws, but SelectBlinds can't even tell me what sizes I need."

"The sales call was late October, 2022. Problem #1 was the "take it now or lose the price" sales pitch. I should have walked him to the door. Two weeks later I was told 2 windows were "not possible" to make as promised. A change order was done with a more invasive installation. The 8-12 week delivery promise meant new windows by mid-February. I heard nothing from their office for months. 12 weeks became 3 months, 4 months, 6 months and NO windows, no communication. My sales rep turned this over to a service rep and didn't tell me. Calls and emails went unanswered for days and weeks. In April, I posted on their facebook page, receiving a response installation had been scheduled, even tho I had not been called! Early May 2023: Installation day comes and 4 of the first 6 windows off the trailer were made wrong. It includes one of the 'not possible" windows built as originally promised. There were 10 days of unpleasant phone calls to hash this out, with a reminder that I had signed a contract and owed them payment. They also signed a contract and didn't deliver as promised. Late May 2023: After a discount offer, I allow them to install what they have and reorder the remainder, with a 4-6 week stated delivery. 6 weeks later, they say they have 2 of my 3 windows, yet I'm owed 4! Late September 2023: Four more month yields three good windows and one still incorrect. This crew fixed 3 of the prior window installations, which were very poor. Several exteriors had caulk that pulled away. One interior window had a tape wad filling a gap behind caulk and trim. November 2023: The final window arrives and is installled, 53 WEEKS after the original sales call. Bottom line: Universal used high pressure sales tactics, is really bad at keeping promises, bad at communicating with the customer and bad at talking within the company."

"Repair Clinic sent me a water intake valve that had some scuff marks and an unnecessary fixture (which I thought nothing of, assuming it had been removed from a new dishwasher). When the part did not fix my dishwasher's issue, I ordered a circulation pump, which also failed to fix the issue, so I decided to return both parts. Repair Clinic blamed me for the scuff marks and extra fixture, which is unacceptable. They referenced their return policy which states that parts which have been installed cannot be returned, and denied me any form of refund. For all I know, the water intake valve was defective, and I have no recourse. Don't put any stock in the "No-Hassle 365-Day Returns" they proudly tout on their homepage. Instead, expect finger-pointing and uncaring dismissal. You are better off with one of their many competitors."

"Ordered and paid for custom awning that was to take 5 weeks. Its now been 16 weeks and still waiting. Owner is at best noncommunicable and at worst, rude. I'm now wondering if this is a scam and not a real business."