Get matched with top stair service pros in Santa Teresa, NM

"Professional dress. Brought samples. Just no return phone call from the rep."

"Jesus and the crew were great! Did outstanding work. Will definitely be hiring them for any future projects!"

"Home Experts exceeded my expectations! They remodeled my kitchen and bathroom, and the results are incredible. High-quality work at a great price. Super professional from start to finish, and by far the best contractors I’ve ever hired. I’m so impressed that I’ll be hiring them to do my patio next. Highly recommend!"

"I am writing to formally lodge a complaint against Isack Berg who I hired through Angi for a home improvement project at my residence. The project, which began on November 13, 2024 has been plagued by numerous issues, including poor workmanship, failure to adhere to the contract, and multiple no-call, no-show instances. Despite paying $22,000 upfront and for materials, the contractor has failed to complete the work as agreed. Details of the Complaint: 1. Substandard Workmanship – Two licensed and bonded contractors have inspected the work and provided written statements detailing severe deficiencies. Additionally, I have over 200 pictures and multiple videos documenting the issues. 2. Breach of Contract – The contractor has repeatedly failed to meet agreed-upon deadlines, leaving my home in an incomplete and hazardous state, exposing it to interior damage and major inconveniences. Specific issues include: o Roof – Not completed per contract, leaving my home vulnerable to damage. o Windows Trim – The sill on the front window is rotten; I had to pay $450 out of pocket for repairs. o Mastercool Unit – The back house unit’s wires were cut to the control switch. o Lighting Issues – No lights installed in the spare bathroom or the great room. o Structural Issue – No permit was pulled for the 20-foot beam in the great room, which now requires review by a contractor and the city to ensure compliance. 3. Failure to Communicate and No-Show Instances – On multiple occasions, the contractor failed to appear as scheduled without providing notice or explanation. 4. Additional Expenses – Due to the contractor’s negligence, I have incurred additional costs, including hiring another contractor for emergency repairs and dedicating over 40 hours to cleaning and correcting some of the mistakes. Given the severity of these issues, I request that Angi take appropriate action, including investigating this contractor, removing them from the platform if warranted, and assisting me in resolving this matter. I have also contacted the contractor’s bond company and am considering legal action. I am attaching all relevant documentation, including: • Written statements from two licensed contractors • Photographic and video evidence of the subpar work • Records of payments and additional expenses incurred • A copy of the contract and related communications I appreciate your prompt attention to this matter and look forward to your response. The project began on November 12, 2024, and was initially scheduled to be completed by December 24, 2024. However, the completion date was repeatedly pushed back—to December 28, then December 31, then January 10. After January 2, I had reached my limit with the poor workmanship and lack of concern for my home’s condition. The contractor’s worker was asked to leave, and I contacted Joe. He informed me he was in California and requested time to correct the situation. He assured me he would return and restart the work, but after repeated delays and unresponsive communication, he finally scheduled a walkthrough on January 20. Despite this, he failed to respond all week and only emailed on January 26, stating he would restart the work on January 27. On January 27, the contractor showed up for only six hours before leaving, stating he would return the next day. He never came back. Three days later, on the evening of January 30, he said he would return on Friday and Saturday. At that point, I told him not to bother. He has failed to address the issues related to poor workmanship and my requests to have basic utilities functioning, such as the second bathroom lights, the great room lighting, and my laundry room setup so I can use my washer and dryer. I have not been able to do laundry in my home for over three months. Even on January 27, when he did show up, he merely skim-coated parts of the walls and ceiling. This resulted in cracks because he repeatedly applied mud over bubbled seams instead of properly fixing the issue."

"If I could, I wouldn’t give them even one star. A terrible experience. The staff is extremely arrogant, and the customer service is seriously lacking. If you're looking for bad service, this is the perfect company. They take no responsibility for poorly done work, even though the contractors are part of their network. In the end, they just stole my money. I do not recommend them at all. Si pudiera, no les daría ni una estrella. Una experiencia terrible. El personal es sumamente prepotente y el servicio al cliente deja mucho que desear. Si lo que buscan es un mal servicio, esta es la compañía ideal. No se hacen responsables por los trabajos mal hechos, aun cuando los contratistas son parte de su red. Solo terminaron robándome el dinero. No los recomiendo en absoluto."

"Excellent work"

"Mr. Lozano initially presented himself as a professional painter, arriving early for our appointment and was very courteous. I accepted his bid based on the rating he had received on Angie's List and the reviews he had received (which I now find it hard to believe are real). He started work the next day . The first sign that he was actually an amateur was when I went to open the kitchen window. He had painted over the latch so I had to use a knife to cut through the paint so I could open the window. Second mistake - because the washer and dryer are located behind the folding doors, they were covered with "dust bunnies" (mainly on the inside of the doors). Mr. Lozano had painted over the dust bunnies that were on the outside of the doors. Really?! I find it hard to believe that a professional painter would do this. Fortunately, it was the first coat so I spent several hours cleaning the doors and removing the painted over dust bunnies so the second coat would not leave lumps of paint on the doors. I feel Mr. Lozano should have made it clear beforehand that he had no intention of cleaning the doors before he started painting. The next day he started painting the kitchen cabinets. Third mistake - when I saw that he was painting the doors with the old hinges on the doors, I told him that I did not want any old paint to show through when he placed the new hinges on the doors. He promised me that the new hinges would cover the area where the old hinges were. Wrong! When you open any of the doors, the hinges do not cover where the old hinges were so that on ALL the doors you can see the old paint (see attached photo). I can only assume that he thought because you can see the old paint on the inside of the doors, it doesn't matter. It matters very much to me. I paid top dollar to have a professional paint job done and that's not what I got. Finally, when he gave the folding doors the second coat of paint, there were areas that should have gotten a third coat. Plus he left glob of paint right by the knob that you pull to open the door (see attached photos). Based on your ads, I used Angie's List thinking I was going to get someone professional and reliable. This was my first and last time using your service as I don't feel I can trust any recommendation you provide."

"Unique Designs LLC is our go-to remodeler. The design, attention to detail, and relentlessly positive energy is what makes their operation a joy to experience. Also they produce the shortest completion punch lists we have ever seen."

"Evolution Drafting was a very big help when getting our future home certified with our plans. Thank you Collin for assisting us in our project and the whole team at Evolution Drafting. We didn’t experience any issues and they were easy to work with!"

"Worked diligently despite poor weather. Completed the job on time and at quoted cost which I considered fair. Would definite use them again."