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A septic system can fail for various reasons, and most commonly, excessive water use or sudden surges in wastewater can overwhelm the system's capacity. Neglecting regular maintenance, like tank pumping and inspections, can also lead to clogs, leaks, and eventual breakdowns. Other issues that lead to failure include age-related wear and tear, root infiltration, improper disposal of non-biodegradable materials or chemicals into the system, unsuitable soil conditions, physical damage, and even environmental factors like flooding or soil erosion.

It is generally safe to stay in a house that smells like sewage for a short time, but you should get the problem fixed as soon as possible. While the level of sewer gas is usually low enough to only cause minor symptoms, prolonged inhalation can lead to headaches, nausea, or respiratory irritation. High levels of gas exposure can be more dangerous, and high concentrations of methane—a component of sewer gas—can pose an explosion risk in enclosed spaces. If you smell sewer gas in your home, ventilate the area and call a professional to locate, assess, and fix the problem, as it will not go away on its own.

The best times of year to empty or pump a septic tank are spring and fall. Many professionals recommend spring because the ground has thawed, making the tank easier to access and the waste less likely to be frozen. Pumping before summer also helps avoid conflicts with vacations or outdoor gatherings. Fall is another great option, as contractors may be less busy, and servicing the tank can reduce the risk of overflow from winter and spring precipitation. While summer is also a suitable time, winter is generally not recommended due to frozen ground.

Before you hire a septic repair pro, make sure you get three written quotes from local companies to help you evaluate qualified candidates. Ask each company to provide proof of licensure and insurance. Finally, when you decide to hire a specific pro or company, ask for a written contract that sets out all the essential terms, including specific work expectations, a timeline, what permits are needed, who is responsible for obtaining permits, and clear payment details, including due dates.