
Serving Jarales, NM and surrounding areas
Approved (Corporate)
In business since 2008
Free estimates
Emergency services offered
"We had two major plumbing jobs done recently by this company. The first was to replace the water line in the crawl space and to install cleanouts; the second was to replace the sewer line in front of the house. After the second job was done, we noticed that the sprinkler valve in the front of the house had been broken. It sits next to the area where the sewer line work was done. After at least two weeks, much hedging, and many delays, we were finally able to get this valve replaced by the company. However, they did not wire it correctly, and the system could not be controlled from the panel on the back of the house. Today when someone else went to reconfigure it, he completed the work and then claimed that the wires to operate the two sprinkler zones in the front were nonexistent. This is absolutely false; I have lived in this house for 12 years and always had two sprinkler zones in the front yard. This needs to be repaired so that it is back to the way it was before this was all broken, but he claims there's nothing he can do. On top of this, when I asked a simple question about whether or not I should turn the valve on/off or just use the control panel, he said that the whole sprinkler system hadn't been set up but that they would be happy to do yet another project for us and do it the "right way." I don't quite understand how this company can claim to have the expertise to reconfigure our entire system but not fix a minor wiring problem. It feels like we are being manipulated into giving them more projects and therefore more money. I would like this issue fixed without paying them for any other projects. After being unable to resolve this with the plumbers who had done the work on our system, I called the company and spoke to a manager. She was able to send someone out to our house who knew more about sprinkler systems and to finally resolve the problem. The company made it clear that they wanted us to be happy with the service, and the manager was very gracious. I would just like to see this level of communication and professionalism across the board. The people who do the work need to request help if they cannot fix something, and they need to understand that proposing bigger jobs instead of fixing a smaller one is not a good way to instill trust. Thank you!"





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