"Andrew Brown from Alarm Protection Group facilitated the installation of our home security system. He was a very helpful and informative, and was not pushy, as with other ADT sales reps. He followed up with us after the system was installed to see if we had any questions or concerns re the system. I highly recommend Andrew to anyone who is interested in a home security system."
"ADT’s system is fantastic! The security features are top-of-the-line, and the home automation integration is so convenient. I love being able to control everything from my phone. The customer service team is also very helpful. 10/10!"
Protect Your Home is a leader in the home security industry, providing safety and peace of mind to more than 1.5 million families nationwide. Since we emerged in 1998, we've grown from a company of few to having over 2,000 high performance team members, three locations in Indianapolis, a sales center in Kentucky, and over 128 field branches across the countryand we're still growing.\n\nFor nearly 20 years, Protect Your Home has partnered with ADT®, the #1 name in home security. Today, with our national reach, we are one of ADT's biggest partners and the only partner to be designated as an Authorized Premier Provider.\n\nOur commitment to serving others combined with our projects, events, and culture contribute to the development of our team professionally, personally, and financially.\n\nIt's our mission. It's who we are. It's our legacy.\n
We specialize in residential and Monitored Security & Automation. \nOptions include: Remote Monitoring | Indoor & Outdoor Cameras | Camera Doorbells | Smart Locks.\n\nOur system is custom built to deter real threats our home security systems doesn't just record crime, they help prevent it. With outdoor security cameras that detect lurkers and scare them away, a doorbell camera that detects and protects packages, and smart locks, lighting, and security sensors—your home is always protected.
"Install was easy. Up front cost was pretty low with Angie's List coupon. Monthly price is a little high compared to competing companies. Response time with alarms is excellent. I was advised to use glass break alarms within 10 ft of my first floor windows, which we installed correctly. I asked prior to installation if having one in the kitchen would cause false alarms due to dishes clanging, etc. I was told the glass break alarms are configured to a precise frequency that alarms with breaking glass. So, not a "no", but not really an answer. Well, every time we cook dinner, wash dishes or empty the dish washer, the kitchen glass break alarm gives a warning which would sound the alarm if it was set. This has caused us a number of false alarms while we've been away due to shifting bowls or plates in our drying rack. For the first several we've had to pay our police department $120 to check the house, and I was only notified after the first alarm that there was a cheaper option for a security company to drive by to check for a break in."
All went well, up and running in no time at all. It is very user friendly, you don't need a PHD to operate this system and we feel secure and safe knowing that we are being protected 24/7.
"I responded to a flyer that I received from ADT as I had been thinking about installing a security system for extra peace of mind as I am a single woman living alone. It sounded like a deal that was too good to pass up. I did not realize until I did some research later that ADT subcontracts all of their installation out to local providers so I am not sure which parts of this review should be directed at ADT vs Protect your Home...who provided the installation service but it is clear that their business practices have common core and most of my interaction has been with Protect Your Home. Apparently, after 3 months Protect your Home is no longer responsible for my system and after some research I am starting to wonder what will happen when ADT becomes responsible for addressing any issues with my system if there is no local service provider. Here's an overview of my experience. It was easy to set up the appointment and the installers arrived right on time. I want to state that my low grade has nothing to do with my overall experience with the installers who came out and installed my system. They were friendly and courteous and very professional in completing the install. Nor am I dissatisfied (for the most part) with the system that has been installed. However, the reason that I would not recommend Protect your Home is that I do have a problem with the sales tactics that they use which I have to believe come via ADT and then through the local installer Protect Your Home. I was definitely oversold and my monthly premium is too high and much higher than I was initially quoted. I am also locked in for 3 years which is too long and should be unnecessary if your product is worth the cost. I believe there are better ways to set up business practices so that your salespeople are not so dependent on the commission they receive from a sale. After evaluating my home my installer did some neat number tricks (this is sarcasm) to give me an estimate that was supposed to convince me that getting the highest upgrade was actually going to be the best deal for me after all of the credits had been applied. I didn't really buy it but at that point I didn't completely understand all the components and the implications. I was also prepared to invest in a security system and could also see the value in most of the parts of the system. I ended up agreeing and the installation was completed that night. I'm not sure what would have happened if I had asked to think about my options...my installer was a smooth talker and knew how to take advantage of me as a single woman. Over the next few days as I reviewed the contract and started using my system I realized that I did not need the security camera or the supposedly handy clicker for disarming and arming the system that was supposed to be a bonus but was listed at $150 on my invoice. The clicker is pretty much useless if you go with the Pulse system and can control the entire system from your iPhone. I also thought my monthly premium was higher than it should be. I called ADT to inquire and the rep told me that I could return any equipment for a refund for 30 days. I was also quoted a monthly rate that was lower if the camera was returned. They set up an appointment for my installer to come out to collect the equipment that I did not want. However, when the installer came back out he contradicted the information that I had received from ADT. At that point I didn't argue and didn't want to deal with the frustration of navigating between all these parties so I kept my camera, my unused clicker, and have a higher monthly premium than I believe I should have. As a customer I would be much more likely to recommend this company if you set up your practice so that your salespeople came out for an initial evaluation and clearly explained the options and pricing. THEN, gave the customer time to consider the options and choose the system that best suits their needs. Yes, it takes more time but now that I have done some additional research I understand from first hand experience why ADT has lost credibility to other home security providers. Until this changes I would recommend that anyone looking for home security system do their research before setting up an appointment with ADT based on their name value alone. Finally, I also have yet to receive my $100 VISA gift card which required extra hoops to jump through in order to have it sent out. I sincerely hope that both companies consider their business practices and make some changes or I definitely be considering another company when I move and/or at the end of my contract."
"We bought our home security system from them a few weeks ago. The guy that installed the system was very nice and knowledgeable about the system. I would use them again in the future."
"I communicated with Rob Calbo for services of a background check with CSI Secure Solutions and he was fantastic. He spoke with me in a very professional manner and put me at ease right away. The process was seamless and my request was delivered very efficiently. Within just a few hours of providing them with information, I was able to get feedback. Rob took the time to speak with me and answered all of my questions. I will definitely be using them again in the future should the need arise, and I would definitely recommend them as being very efficient, professional and reliable.
Home Security Systems questions, answered by experts
The biggest downside to a wireless security camera is that it's 100% reliant on Wi-Fi to capture footage at your home. Even when Wi-Fi is reliable, the range for wireless cameras may only be 200 feet or less. Drywall, brick, and other materials in your home can be enough to make your signal lag.
With the popularity of DIY security cameras and video surveillance systems, it’s important to understand the benefits and potential drawbacks to decide if it’s the right choice for you. Advantages and disadvantages include:
Pros
Video footage readily available
Reduced home insurance
Save on labor costs by installing security cameras yourself
Wireless systems are easy to move and set up
Monitor from your smartphone
Avoid false alarms
Cons
Features may be vulnerable to hackers
No direct link to authorities
Risk of installing the system improperly, reducing its effectiveness
Instead of a security door, you might opt for a heavy-duty screen door made from durable mesh, which allows better sunlight and airflow. Additionally, you could enhance security by installing strong locks on your existing door. A double-cylinder deadbolt provides robust security; however, be aware that some local laws prohibit them due to safety concerns during emergencies.
You'll likely need more than great home staging to sell your home. Now is a great time to get to work on the curb appeal of your home . Hire local exterior painters and landscapers to coat the exterior of your home and bring it new life with some sprucing up.
It depends on your specific needs. A security system typically includes alarms, sensors for windows and doors , and 24/7 monitoring services, offering comprehensive protection with immediate response to potential threats. Cameras, on the other hand, primarily provide visual surveillance and evidence collection. A security system is preferable if your primary concern is deterring intruders and receiving real-time alerts. Cameras are ideal for monitoring and recording activities but might offer a different level of active protection. In many cases, a combination of both—a security system with integrated cameras—provides the most robust home security solution, offering prevention and documentation.
The Columbus, NM homeowners’ guide to home security system services
From average costs to expert advice, get all the answers you need to get your job done.
Learn how to hire a home security system installer, find qualified pros, and ask the right questions to protect your home with professional installation.
Monitored vs. unmonitored home security systems: which can best defend your home from crime and other dangers? Learn the differences between these two products.
