Get matched with top sump pump installation pros in Passaic, NJ

"Steve and his team came in clutch after my basement flooded. They provided me high quality service at a fair price. My basement french drain and sump pump installation has helped keep my basement dry and I couldnt be more thankful."

"Hi, I am an old customer of Select Basement for many years. This is my incredibly happy and satisfied review on the service call by Kenny M. First the backstory. The alarm went off on my battery backup on Wednesday early evening I called Select several times and no one got back to me. I just wanted to know if this was a serious problem. Considering all the rain we were having that week. This was unusual for Select not to return my call in a timely manner from the great service I had received from Select Basement for many years. I explained to the customer service representatives who took my calls who were very professional and tried to help but to no avail no one called me to answer my question. I received a called back Friday morning to set up an appointment for Monday to look at the alarm on the battery backup to the sump pump. I inquired if our annual maintenance check could be performed at the same time and was told yes. Monday morning Kenny called to say “He was on his way”. My appointment was at 8, he arrived 7:45. This was great because I had a 9:00 virtual business meeting. I explained my frustration with Select Basement and merging with Groundworks. Kenny took the time to explain the system changes and how things work now with Groundworks. Kenny proceeded to look at the battery and said it is working properly now. He asked how long we have had it. I said several years he recommend changing the battery, which he did. Kenny also performed the maintenance of flushing the French drain system to make sure that is still working fine. He took several pictures along the way to validate what he was doing. He addressed the dehumidifier that we have, he adjusted it so it would drain into the nearest little french drain hole. Kenny did a great job. He was careful to address all the issues that he thought needed to be addressed. Kenny was very professional and respectful technician leaving no mess behind. Our water has a lot of iron ore, Kenny cleaned the ore around the pump and also offered a recommendation on how to reduce the ore around the pump. He also explained the difference in the service pricing for the warranty offered. I appreciated Kenny taking the time to explain everything that Groundworks now offers to their customers. I know Select Basement and Groundworks merged only a few months back. However, the most important thing is customer service. If I called on Wednesday night thinking I am having an emergency, I should not have to wait for my call to be returned on Friday morning. I text Jason from Select Basement late that evening since no one got back to me right away . Jason responded right away and put my fears to rest and suggested a few options for the alarm shut off that did not work. He said he would pass the issue to the one of the managers. There has to be better response to customer when several calls are made with not even a touch point call back. Thank God by basement was not flooded. Select would have lost a customer."

"I had their technician (Julian) hook up & tested my pool pump, also fix a clogged toilet. Julian was very thorough and explained everything that needed to be done through the entire job. Couldn’t be more happier with their service, I do find their price is on the high side, however I would definitely recommend & hire them again as not all plumbers or even pool company would come & hook up existing pump"

"We have worked with Quality First Basement for 20 years. First job was the triple sump pump which has been excellent. Next was the refinishing of our basement. Another superb product and experience. Today we had new flooring installed. Once again, the product and workers were excellent! They were on time and so respectful. The floor is so attractive. This is a company that has only gotten better over the years! I highly recommend it! Rachel Padian"

1 Intact Plumbing & Heating, LLC proudly serves its customers with pride, integrity and attention to the details that matter most to you. This is one of the many things that sets us apart from the rest. We are locally owned and operated. Give us a call today!

"The installer was courteous and explained the operation clearly after installation. Also tested the system"

"Have been having issues with a very slow drain flow in a basement slop sink. Owner of plumbing company cleared blockage with an electric snake and advised me that the venting on the drain pipe was incorrectly installed. Owner took the time to troubleshoot issue and make necessary repairs."

"Reached out to them, Shai was quick with the response and gave me a great price for the job. I needed a gas shut valve installed for a dryer. Jonathan came the next day on time and was very polite. He installed the shut off valve quickly and was very helpful. I would definitely hire them for future jobs."

"Very good experience. Professional and timely service. Would hire again."

DIRA Associates,Inc d/b/a ARID BASEMENT WATERPROOFING is a family owned/operated business for over 60 years. Specializing in French drains, we also install battery backup systems.