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BUYER BEWARE.  I hate long reviews...but I wish someone rang the warning bell with a review of their experiences before we used Ernest & Sons.

To be fair In the end the job was done--but at what cost?  We worked with Jose a few years back to replace our driveway.  Jose and team did an excellent job.  So when we wanted to have our patio and walkway done we called Ernest and sons again.  This time we dealt with Ernest.  Initially he was nice and helpful showing me other patios completed.  We were very specific on timing to finish the project he was in agreement understanding weather delays could impact the completion. 

Once the contract was signed ...communications on their side stopped.  We had to call several times to see when the project would start. Once the job started the guys on site were nice but they did not speak much English and there no project manager to check in to see how things were going. 



When the job was done there was light rain and we noticed pools of water on the patio.  I put paper cups in the standing water and took pictures.  I contacted Ernest he came out and never conceded there was a problem as he looked at the standing water.  However he sent a crew back (again we had not paid yet) to remove the pavers and ensure it was level. They removed pavers in different areas 5 TIMES to level the patio.  While I truly appreciate their efforts...why didn't the first crew simply get it right.

DAMAGES TO OUR YARD AND NEXT DOOR NEIGHBOR.  In the process of building our patio they drove trucks onto our yard

and the neighbors damaging both yards.  I immediately took pictures and called Ernest--he assured me all damages would be taken care of.  When the job was complete his guys put seeds down and we paid in full.  However almost a month later there were only spots of grass and both yards still damaged.

I called again sent more pictures and he sent another crew that told my husband they were putting  down the 'good stuff this time' (really). We watered the lawns twice a day same as before...the damage is still there are now we have to pay out of pocket to fix our lawn and our neighbors! 



ICING ON THE CAKE.  Company called and asked if Ernest could bring a potential customer to see the patio. My husband agreed assuming he could talk to Ernest about damages.  Ernest was no show...they gave the prospects our address...and to our surprise two strangers walked into our backyard without even ringing the doorbell. I do not fault the couple but Ernest and Sons for handling this entire job so unprofessionally.

If you still choose to use this merchant ...good luck and get in writing how damaged will be handled. 

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