Get matched with top drain cleaners in Waterloo, NE

"I’m sharing this publicly because I have been misled, overcharged, and repeatedly ignored by Aksarben, and after giving them every opportunity to make things right. What started as a simple routine service call under my HSP membership turned into a high-pressure sales situation. Shortly after the technician visit, a salesperson arrived and quoted me nearly $20,000 for what was described as a “top-of-the-line” system — including $2,400 for a new water heater, supposedly with HSP discounts. During the signing, the salesperson instructed me to rush through the “quality control” call and falsely confirm I had reviewed multiple system options. I was only given one option, with no effort made to provide alternatives. I have also since requested a copy of the QA recording and been completely ignored. After installation, I discovered they had left my 1990s humidifier connected to this brand-new system. I was never told this would not be replaced and was later informed I’d need to pay another $784 (and at different times $500 and $1,500) to fix it. These inconsistent and shifting quotes are deceptive. After consulting multiple licensed HVAC professionals, I confirmed the total price was $6,000–$7,000 higher than comparable systems. The equipment sold to me is not top-of-the-line by any reasonable standard. I requested an itemized breakdown of costs and have been ignored entirely. To make matters worse, the system failed inspection by MUD utilities and was declared unsafe, leaving my home without gas service, hot water, or laundry for days. Aksarben refused to honor its own 24-hour comfort guarantee and has not issued the promised $555 compensation. When I attempted to cancel the purchase within the 10-day window, both the salesperson and sales manager were “unavailable,” and I was promised callbacks that never came. Multiple texts, emails and phone calls have gone unanswered. I’ve asked for the following reasonable resolutions multiple times: 1. A partial refund reflecting the excessive overcharges. 2. Replacement of the outdated humidifier at no additional cost. 3. The $555 compensation for the failed 24-hour guarantee. Instead, I’ve received only silence and dismissive responses. At this point, I am formally filing complaints with the Better Business Bureau, the Nebraska Attorney General’s Office, and other consumer protection agencies, and I am exploring legal action. This post is not an invitation for further discussion with Aksarben — it is a public statement of accountability. Homeowners deserve transparency, honesty, and respect, and my goal is to make others aware of how this company conducts business."

"I had JTP plumbing come out to clear my sewer drain on Thursday and on Friday I was still having issues. They came out immediately and took care of of it by running the camera and re-snaking the drain. I would highly recommend JTP plumbing again to everyone. These guys are the best."

"Very well. Great job"

"Brent did an excellent job clearing our basement drain. He was professional, courteous and answered all our questions patiently. Services were provided on a Sunday with a quick response time. We appreciate Major Drain and will definitely use them again."

"We needed a new tub valve assembly installed in our Jacuzzi tub. It was difficult to reach, so we knew we needed a professional to install it. We contacted Schroeder Plumbing because they had been recommended in our neighborhood, and they did not disappoint. They quoted the job based on pictures, and the quote was reasonable. They set a time, and they arrived just before the scheduled time. They were professional, efficient and cleaned up nicely when they were finished. The job took slightly longer than they expected and they has to add an additional bit of pipe, but they held to the quoted price, and made sure we were happy with the work before they left. We will use Schroeder again when we have plumbing needs ... Mark Thompson Elkhorn, NE"

"We trusted backlund to ensure the lift station in our house was functioning properly and in good condition before agreeing to purchase our house. $1200 later someone named Jake said it was good to go. So we agreed with the purchase of the house. A month later it stopped working and our laundry room flooded. When we called backlund they said Jake no longer works there and sent someone else out. They took one look at the lift station and said it was at the end of its life and needed to be replaced. BACKLUND FAILED TO DISCLOSE THIS INFORMATION BEFORE WE PURCHASED OUR HOUSE. They did a patch up job so it seemed to function for the sale. Given we can not afford a new 5k lift station we asked if they would patch it up again. They got some new parts re used some old parts of another lift station and billed us $1200. So now we are $2400 in to what should have just been 5k in the first place. They should have replaced it initially because now when everything is said and done we will have nearly $7500 invested in this lift station instead of what should have just been 5k to begin with. The parts they purchased will just be replaced because everything would come with the new lift station. On top of that we were billed 6 hours for an electrician who missed a rusted out pipe that connects the lift station from inside to outside. If you spend 6 hours trying to figure out why something does not work you think they would actually examine what they are trying to fix. Unbelievable. We are taking our issue to the better business bureau."

"Previous owner had installed two water heaters. Replaced water heaters with one device and capped plumbing for second device."

"we needed to replace our HVAC because of age. Called McCarthy’s on Thursday, they were to us Friday AM and new installation of HVAC completed Monday by 1:00 pm. They were professional, super efficient and very caring. Thank you Sam Roger’s for taking such good care of us as well as our installers. "

"Workers were cleaning up after a job and could not get the water to turn off. Our regular plumbing company was not available and suggested we call Eyman. Quinton was able to come out and replace the faucet and mentioned other issues, but no pressure to do the extra work. Very pleased with the professionalism and availability on short notice!"

"They fixed the furnace instead of us having to go buy a new one. Which saved us about $4,000.00. Our experience was really good. They took the time to explain everything to my husband and gave us a really good price and saved us money."