FAYTON'S FLOORS (Dustless)
Serving Murray, NE and surrounding areas
Approved
In business since 1980
Free estimates
Credit card accepted
"I found this business on Angie’s List. I called the owner to schedule a quote. He came on time. I requested two quotes. The first quote was install of new floor with material I had previously purchased and sand and seal both new and existing wood floors with lacquer for $2500+ $60 an hour to remove sub base in living room. The second quote was the exact same set up except water base finish instead of lacquer for $2800. I requested in the quotes 2 transitions, one for the living room between the kitchen and the other for the hallway between the bathroom. On the contract, he did not have the two transition pieces as requested and he said it was no problem and he would get the necessary items. He required half down so I wrote him a check for $1400. A couple days into the project, during a conversation between him and I, as he was finishing sanding and prepping the rooms to seal the following days(s), he had to be reminded I had chosen the water base finish. He went and got the water base finish. In the rooms that had the pre-existing floors, I did not remove the base, however I did remove the quarter round. I was not planning on putting back the quarter round. After he sanded the floor, some large nails that were originally hidden underneath the quarter round became visible. I felt bad asking him to punch those down below the surface and fill them with wood putty as to hide them. He did this task willingly without issue. One day when i came home after he had left, I came home to find my back door screen door closed but the main door unlocked and wide open. Luckily I live in a small town with little to no crime. I brought this up to him and he apologized and it seemed sincere. Another day when I was at the house, I heard two times some language that I don’t like to hear in my house and in a later conversation i brought it up to him and he apologized and seemed sincere in the apology. He completed everything as the contract stated. I am overall happy with the quality of the work on the wood floor. One thing that I was not as happy with and I had told him afterwards was the cost to remove the sub-base took seven hours so there was an additional $420 added to the bill. I had mentioned he could’ve gotten a temporary help person to work for the day and you can find those people for $15 an hour at work for hire companies and he still would’ve cleared $45 of profit and possibly have saved me money. Another thing i was not happy with and did not tell him but would tell him if i hired him again was my newly painted white door trim in my hallway was dinged up around chest height from the sanding handles (i hypothesize) and would need touching up. It's an old house and not everything is nice and new but i'm trying to get it in a better condition. Would I hire him again? Yes, however I would want a more detailed itemized contract that breaks out all stages from start to completion. A detailed contract would have been a helpful reminder for the water base finish and planning for the large nails that were later discovered where the quarter round was no longer going to be."
+10
Response time1 day
Recommended by96%of homeowners
