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"The contracted the work off to a third party. Jon took longer than expected. The windows was installed pretty good from the looks. Communication could have been better with knowing the job will take longer and what types of trims I wanted for the windows. As the contractor that was hired for this job by this company. Did a good job with putting up decent trim. As for the new windows they look great. I purchased the myself and hired sentri homes to install them. I will need to have a my siding on my house redone to be closer to the new windows so the gaps are not so obvious. That was not expected at first. But from old storm windows and not knowing how they were put in originally. There was some unknown things that was learned from the job being completed. I will have the siding of the house slightly done to match really good for what I wanted later on. My only concern is better communication with sentri homes. Overall they were great when I did talk to them."

"Called 3 days before moving into new home. He came to the home on time. Provided professional opinion in a type of lock that would provide more security than a standard lock.

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"Excellent new home warrenty insurnace"

"They don't use the same contractor. You don't always get the best. It's cheaper for major repairs. They cover everything, parts, labor."

"In September of this year my wife and I bought a home near Cedar Mountain. We had
a few things that we wanted to get done to the house before we moved in. From
Florida we researched contractors as well as through friends in our new
community. I was not prepared for the casual attitude of many of the workmen I
spoke with. Out of all of them, there was only one who showed up and did the
work as promised, Mr. Wade Morris. Despite having to drive and extraordinarily
long way to our home, Wade arrived every morning at 8:30 until the job was
done. I had to return to Florida but I left Wade a key to finish up. When I got
back to NC I was pleased to find the house clean and the work done to a high
standard of professionalism. Little extras, like painting the bedroom
baseboards (which was not part of our agreement) made me appreciate Wade and
Gaye all the more.

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"I'd like to start by saying that the finished product looks pretty good but the process to get there was a chore.
The major problems were:
1. Just before we signed the contract, the owner of Contour Construction had verbally promised that steps would be taken to protect our home during demolition/construction; specifically plastic put up to minimize dust migrating to other rooms and existing hardwood floors would be protected from damage.  Neither of those were done.  Consequently, our entire house was full of dust and the existing hardwood floors were severly damaged. As of today there has been no contact from the owner to resolve the issue of the damaged floors.  He just left them as is.  
 2. Another unfulfilled promise was that someone would be on the site to supervise the individual workers.  That did not happen either.  The owner was good about letting us know when someone was coming to the house but they would arrive alone and unsupervised. Many times the work was done well. However, there were instances where the work had to be redone. This could have been avoided if there was someone there to oversee the quality of the work.  Plus, since the owner was rarely on-site during the renovation he had to rely upon the word of his worker(s) who, on a couple of  occasions had deliberately misinformed him avoid admitting mistakes! 
3. The contracted time period was listed as 3-4 weeks, starting July 1.  The last worker left the second week of September;  that's 10 weeks!  Much of that was the result of poor planning and work having to be redone.
In summary the owner of this company probably considered me overly demanding but I wasn't about to ignore shodding workmanship just to avoid "making waves". My philosphy was what would a potential buyer see when s/he looked at the bathroom.  With oversight the work would have been done right the first time and this project could have been completed within the contracted time frame.
Our theory is that Contour Construction had taken on more work that they could handle at the time and that our project was low on their priortiy list.  Again, I believe that  the problems we encountered could have been avoided by first, the owner fulfilling the promises he made and second the work had been supervised by someone who had a committment to quality.
These were our experiences with Contour Construction.  Perhaps someone else would have better luck with them. My suggestion would be get every detail no matter how trivial in writing with no verbal promises as well as being assertive and stopping work immediately if a provision of the contract was not being followed especially workers that are not being supervised. 


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We believe in bringing value to our customers through simplicity, transparency, and amazing homes.\n

It can be a daunting task looking for not only the right contractor for your job but also the right contractor for you. We completely understand what you are going through. We know every customer has different desires, different needs and different schedules. We are not only here to turn your ideas into reality but to make it a memorable experience every step of the way. Call us right now, no matter where you are in the planning process.

Call Dixon/Lee Development Group LLC today for a free estimate. With over 15 years experience in the industry Lamar the owner knows that customer satisfaction and intricate detail is what gets a job done right the first time.

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