Get matched with top metal fabricators and restorers in Montreat, NC

"They were great."

"Very professional. Price was right. Right on Time."

"He did a fantastic job, reasonable pricing and very talented."

"He is punctual, does excellent work and wants to work. I am well pleased with him, all around great service."

"We had a new system put in the end of 2020. Gentry has always been prompt, knowledgeable, professional and great to work with. During this last storm our heater went out. I called on Sunday afternoon and I actually spoke to a person, who was very nice, and said someone would call me. Within minutes someone actually did and tried to help over phone. I had already tried what was suggested but he assured me we would see a service man the next day (Monday). Someone did call Monday morning and we did have a serviceman come out promptly. Albert was prompt, professional and immediately got to work. Our unit is underground and is difficult to get to but he went down there and worked until he got it working. It was a frozen line which he fixed and rerouted. He suggested a few things for another snow or freeze and left. The heater has been working since then. We would highly recommend Gentry Service in Swannanoa for new heating system or for service. We have been very satisfied from the beginning."

"Good, wasn't worth the cost, old car."

"It went great! We found Fisher Precious Metals on Angie's List, and after googling them, we found they had very positive reviews across the web. Although it was a 45 minute drive from our home, we felt it might be worth it, and it was. We made an appointment with John via email, arrived at 11:00, and spent just over an hour in his office. He evaluated the sterling silver set we had to sell and gave us what we felt was a very fair price. He'd given us an estimate on the value of the gold coins via email, and although the price of gold had fluctuated since he'd provided the quote, the final price was very, very close to the initial quote. We were happy to learn that they will also buy jewelry, as I have a few pieces I haven't worn in a very long time. We were very pleased with the entire experience and will definitely return to their company when we have gold or silver to sell, and we're happy to recommend them to our friends. One thing to keep in mind is that sterling silver sets are basically worth the price of the silver itself. We knew that going in, so we were not disappointed and, in fact, the price we received was a little higher than we'd expected."

"Great experience from start to end - bidding process, learning metal roof features, scheduling of work, work performed and then close of job. BCI was able to give us a competitive quote to install a standing seam metal roof; Confidence in money deposited for work to be done; Understanding of the advantages of metal; Scheduling was successful dependent on weather and COVID; Installing of roofing was done about a week; Cleanup of area daily was good to end of job cleanup. Crew was friendly and responsive. Was able to perform visual inspections personally. Will update as time progresses on any future issues and followup by BCI addressing those issues. Right now all looks good. Amount spent for new roof - $28K"

"I have a metal roof which had a small leak under the porch roof. I called Balken the end of July to get an estimate for the repair. Steve came out in August got up on the roof took pics and showed me what the problem was and what it would need to fix it. That the area where the leak was coming from was not done right when the roof was put on. He sent the estimate, I printed it out, signed it and drove the contract and a check for materials to Balken A few days later so they could start the job. I was told by Chris when I dropped it off that James would call me to schedule. I never heard anything back. I called several times and also emailed Steve and the Balken email. Emails were not responded to. The communication back to me was nonexistent, even after I would talk to Chris and would be promised a call back. When I did get Chris I was told via phone that James would let me know when the materials were in and would be calling me to schedule. When I spoke to Chris he did not seem to know anything about the job, if the materials were ordered etc. I know that there has been a lot of rain which caused the crews delays and I completely understand that. My point here is that communication could’ve been a lot, lot better. It’s a phone call or an email. James finally did call scheduled the repair and the crew came out and did the repair. The very next day we got a lot of rain and I went out to check where the leak had been. Unfortunately the roof was still leaking but had moved about a foot or so where it had not leaked before and was actually leaking more. I took a video and emailed it to Balken and to Steve. Again, no response. I waited and finally called and spoke with Chris. He knew nothing about the email. Never heard anything from Steve. I got a call this morning from Heather. I thought it was to schedule a time for them to fix the leak that I contracted with them to fix. She gave nothing but excuses that my roof was “initially put on wrong” and that “I signed a contract” and that their work was “not warrantied”. I tried to tell her that this “was not warranty work” and that “the contract was to repair the leak” which they didn’t do. That that’s what the problem was. She would not address that. Which was very frustrating. She was very argumentative and condescending and said at least 4 times “you need me” and “you owe me money” and to let her talk. Which I did. When she did talk she talked about everything BUT the FACT that I contracted with them to fix a leak and the leak was not fixed. I kept trying to bring her back to the problem which is that I paid for them to fix a leak and it wasn’t fixed. Bottom line. She never ever addressed that. She talked about everything BUT that. That “the roof was put on wrong” and that “their contract does not warranty repairs” and that “you need me” and “you owe me money”. Over and over So I guess they can come out, give you a quote on a repair, their repair doesn’t fix the leak, but you still have to pay for it. I tried to tell her that I was a senior citizen and couldn’t get on the roof to look. She wouldn’t let me finish and made me say three times that I was a senior citizen and then proceeded to tell me that she was a citizen too. I didn’t understand any of that. I read the reviews for Balken and apparently others had the same problem with communication that I’ve had and also with Heather. I will not deal with her again. I told Heather if they didn’t want to fix it that I would write the BBB and file a complaint for others to read. She got extremely mad and told me I was threatening her. I very calmly told her that I was NOT threatening her but that I would do it. The conversation I had with her DOES NOT epitomize the perception I had of the company and I’m very disappointed. I kept telling her that the bottom line was that I contracted with them to fix a leak and it wasn’t fixed. She told me to go drink a cup of coffee and then hung up on me. All I want is my leak repaired. Follow up: Steve called the next day told me to pay the rest of my bill and he personally with his crew would come out October 2nd to fix the repair. He nor his crew ever showed or called. 5 stars for being liars. DO NOT USE THIS COMPANY."