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Gentry Service Group
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
For half a century, the experts at Gentry Heating, Inc. have been delivering top notch cooling and heating installation and repair service in the Asheville, NC area. Our NATE certified technicians have experience performing heating and AC repairs on all kinds of equipment, in both residential and commercial settings. Trust your comfort to the dedicated pros at Gentry Heating.
Business highlights
Emergency services offered
62 years of experience
Services we offer
Air conditioning & heating repair, air duct cleaning, solar thermal & hot water heaters, null
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9601 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 5% | ||
| 0% | ||
| 1% | ||
| 1% |
Showing 1-25 of 601 reviews
Cheryl P.
Jan 2022
We had a new system put in the end of 2020. Gentry has always been prompt, knowledgeable, professional and great to work with. During this last storm our heater went out. I called on Sunday afternoon and I actually spoke to a person, who was very nice, and said someone would call me. Within minutes someone actually did and tried to help over phone. I had already tried what was suggested but he assured me we would see a service man the next day (Monday). Someone did call Monday morning and we did have a serviceman come out promptly. Albert was prompt, professional and immediately got to work. Our unit is underground and is difficult to get to but he went down there and worked until he got it working. It was a frozen line which he fixed and rerouted. He suggested a few things for another snow or freeze and left. The heater has been working since then. We would highly recommend Gentry Service in Swannanoa for new heating system or for service. We have been very satisfied from the beginning.
Michael C.
Sep 2020
He was excellent and thorough. We would highly recommend them.
Response from Gentry Service Group
"Thank you so much [Member Name Removed]! We are so glad to hear you were pleased with our service and we look forward to the opportunity to serve you again in the future. Thanks, again!"
Ed E.
Jul 2020
GREAT JOB ON AC
Response from Gentry Service Group
"Thank you so much [Member Name Removed]! We are so glad to hear you were pleased with our service and we look forward to the opportunity to serve you again in the future. Thanks, again!"
Terra S.
Jun 2020
The guy came out was really nice, and helpful. If we decide to get a new system, I will hire this company again.
Response from Gentry Service Group
"Thank you so much for taking the time to let both us and other Angie's List members know about your experience! We are happy to help you with any heating & air needs you have in the future!"
Christina V.
Sep 2019
Their service were fantastic and they have kept my heating and air conditioner working and going all the time.
Response from Gentry Service Group
"Thank you so much [Member Name Removed]! . We are so glad to hear you were pleased with our service and we look forward to the opportunity to serve you again in the future. Thanks, again!"
Jan L.
Sep 2019
They did fantastic work! They're professional and friendly.
Response from Gentry Service Group
"Thank you, [Member Name Removed], for taking the time to post a review. We are so glad to hear you were pleased with our service and we look forward to the opportunity to serve you again in the future. Thanks, again!"
Lee J.
Jul 2019
Very Professional, the tech was nice and knowledgeable. I was happy with them and the price. Recommend them to my neighbors.
Response from Gentry Service Group
"Thank you, Angie's List Member, for taking the time to write a review. We are thankful for the opportunity to serve you and we appreciate your business. Kelly Giezentanner, Customer Experience Manager"
Andrew P.
Mar 2019
Services went very well, very professional and extra effort to clean the grills and ducts. Both services on time and priced as quoted.
Response from Gentry Service Group
"Dear member - I really appreciate your business. Thank you for your review of our air duct cleaning service. We realize that without great customers, we have no business at all. Sincerely, Duane Gentry President"
Joyce M.
Mar 2019
This is the not I just sent them. I think it answers the question best: "Wanted to say THANK YOU to Cody and Gentry Heating staff. So glad I went ahead and called you! Instead of cold and worrisome my house now feels warm and comfy, the way I like it! I was so happy when I was told someone could come the same day. Cody was thorough, polite and most important, he identified the problems. Then you actually had the part in stock! He got it, returned the same day and fixed my heat pump!" As for details, a heat strip was burned out. This effected the entire electrical flow including the relays between iindoor and outdor units. It was quit a bit of work, a good part of it outdoors on a cold day. Cody was very good about answering my questions. I like to understand what is going on. I put a B for price mainly because I hate to spend it. I have no idea if it is good or not but it got the job done.
Response from Gentry Service Group
"Dear Angie's List Member, Thank you so much for taking the time to review our services and our company. I am so glad to know that Cody got the problem solved quickly! We appreciate your business and we know you have choices. Thank you again! Sincerely, Kelly Giezentanner - Customer Service Manager"
Nancy W.
Jan 2019
It's January and my furnace stopped working. While Gentry could not get to me the same day I called (no one I called could), Gentry came the next day. Cody was on time, professional, took the time to explain and show me what was wrong and answer my questions. The motor needed replacement and, while it was too late in the day to get one, as soon as the local distributor of the motor was open, I received a call from Gentry with the quote (quite reasonable) and Cody arrived an hour later. Excellent service and responsiveness!
Response from Gentry Service Group
"Dear Member - thank you for your kind review of our company. We appreciate your business and are here for you should you need us in the future. Sincerely, Duane Gentry - president"
R H.
Jun 2018
Excellent service person, very familiar with this type of unit in general, and knew exactly what to do. Very skilled and knowledgeable.
Response from Gentry Service Group
"Dear member - I appreciate your kind review and thank you for your valued business. Sincerely, Duane Gentry - president"
Justin E.
Mar 2018
HVAC unit was frosting over. Technician determined the original installer in 2013 had placed too much freon/refrigerant in system originally. Technician arrived on time, knew what he was doing, replaced refrigerant and it's been working better than when we bought the house it came with.
Response from Gentry Service Group
"Dear member: Thank you for your detailed review. I appreciate your business and look forward to working with you in the future. Sincerely, Duane Gentry - president"
Michael M.
Mar 2018
Excellent. Stacie Johnson who was the service technician did an excellent job and I look forward to working with her in the future.
Response from Gentry Service Group
"Dear member: Thank you for your review and for the kind words about Stacie. WE all appreciate your business. Duane Gentry - president"
Chris W.
Jan 2018
My existing HVAC system went out on me during the super cold spell in early January. From my initial contact, to meeting Bill Sears (who was willing to come out in the snow), to the quickness with which they got me on the schedule for the install to the professionalism of the installers, I truly had an excellent experience. Their pricing was also quite competitive with the other quotes I received. I highly recommend Gentry Heating. I will use them for any future needs.
Response from Gentry Service Group
"Dear member - thank you for your trust in our company. This was a large investment in your home and we appreciate your business. Thanks also for the great review. Sincerely - Duane Gentry - president"
Stephen A.
Jan 2018
They kept place clean and showed me how to change the filter
Response from Gentry Service Group
"Dear Member - I truly appreciate your business and Kind Review. I realize that you have an array of choices for in home service. Thank you for choosing our company. Sincerely - Duane Gentry - president"
Gregory R.
Jan 2018
Prompt, courteous service. Gentry has proven to be reliable and they always call ahead before service calls. I have only used them for heat pump maintenance so far, but I am impressed with the company's operation.
Response from Gentry Service Group
"Dear member - we appreciate your kind review of our service. Thank you also for your business. Sincerely - Duane Gentry - president"
Rosalie P.
Oct 2017
Great work by company
Larry H.
Oct 2017
Very well. Only a couple of relatively minor issues found with the units themselves but existing permanent furnace filters were unbelievably filthy! I trust the techs at Gentry to only do what is necessary. I wish the Service contract was a little less expensive, but as long as they continue to do great work...
Response from Gentry Service Group
"Dear member - I so appreciate your detailed review. Thank you for choosing our company to maintain your homes most expensive appliance. We are here for you! Sincerely - Duane Gentry - president"
John W.
Oct 2017
.
Response from Gentry Service Group
"Dear member - WE appreciate your business. Thank you very much for your review. Sincerely - Duane Gentry - president"
Andrew C.
Oct 2017
handled in a timely and cost-efficient manner
Response from Gentry Service Group
"Dear member - thank you for your review and, most importantly, for your valued business! Sincerely - Duane Gentry - president"
Marion S.
Oct 2017
It went very well. The technicians showed up on time and seemed to do quality work. They were polite and cleaned up after themselves. They did not have the covers to go on the exterior vents but had another technician return to do this a day or so later.
Response from Gentry Service Group
"Dear member - Thank you for choosing our company for this large investment into your homes comfort system. Thank you also for the kind and detailed review. Sincerely - Duane Gentry - president"
Sylvia H.
Sep 2017
.
Response from Gentry Service Group
"Dear member - thank you for your review and for your valued Business! Sincerely - Duane Gentry - president"
Donna L.
Sep 2017
Kenny M. arrived on time, listened carefully to my concerns, checked out the whole system, took out the fan and cleaned it completely (found, to my embarrassment, a fried mouse and about a pound of dirt on the fan), cleaned it all up completely, put it back together and my (22+ year old) system is working better than ever. Accepted my Angie's list coupon, made sure every speck of dust was cleaned up. I am more than pleased. I would call them back in a heartbeat!
Response from Gentry Service Group
"Dear member - thank you for the detailed review. I am glad that you were pleased with our team! We so appreciate your business and look forward to working with you in the future. Sincerely - Duane Gentry - president"
Annie C.
Sep 2017
He came in on time, worked on the system and fixed it. He also reviewed setting the schedule with me.
Response from Gentry Service Group
"Dear member - your business is very important to us. Thank you for taking the time to provide this valuable feedback. We appreciate your business. Sincerely, Duane Gentry - president"
L. Y.
Aug 2017
They are a very popular company. I have a contract with them. They will be back in the fall to check my furnace. Their price is competitive to everyone else.
Response from Gentry Service Group
"Dear member - I truly appreciate your trusting our company with your homes most valuable appliance. thank you for your business and kind review. Sincerely, Duane Gentry - president"
Licensing
State Contractor License Requirements
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FAQ
Gentry Service Group is currently rated 4.9 overall out of 5.
Gentry Service Group accepts the following forms of payment: CreditCard
Yes, Gentry Service Group offers free project estimates.
No, Gentry Service Group does not offer eco-friendly accreditations.
No, Gentry Service Group does not offer a senior discount.
Yes, Gentry Service Group offers emergency services.
No, Gentry Service Group does not offer warranties.