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"Mostly, my complaint is with the contractor's rude attitude. Mistakes were made, such as hole in the ceiling because of his guy stepped on a pipe upstair, new floor scratched because of transporting a tub, carpet accidentally ripped so I had to replace the flooring for a whole bedroom eventhough I had no intention (extra expenses for me for the floor), guest toilet tank cracked, etc. Sure, the contractor made the necessary repairs, but he did not say sorry at all. I brushed it off. Another attitude problem: If you say something that he disagrees, expect a full page of lecture, sometimes with all caption, like: YOU... and NOT! First impression with him was I was asking would it be possible for him to come take a look and give a quote on a weekend since that was the only time I could without having to take some time off from work? His reply was one full page long, i kid you not, lecturing me how he is a deacon at a church, a husband, a father, and has to help with his daughter's homework etc etc. A simple "no" would suffice. I brushed this off, too, thinking that maybe this contractor was a senior, but apparently he wasn't. Also, if he texted you something and you forgot what it was, and you're texting with him, so you figure why don't I ask him now, his reply will be: "Look at my text several days ago" instead of just answer it in one word, like at 5 pm or whatnot. If you're too involved, like telling: after this, can you do this? His answer will be like: Yes, we know! We do this for a living! So, I took that in mind. And, one time the corner wall was obviously patched up very wavy, and I didn't tell him mid day because I thought they'd get to it later before they wrapped up for the day. Then, the day ended and his guys went home. I checked and it was not done. I texted him and he said: why didn't you tell them?? Well, I thought you said your guys are a pro and a pro would definitely notice that! My last straw with him was after a couple of months, the kitchen ceiling downstair was leaking. His guy came and found out that the leak was from an old corroded pipe that they didn't handle. True, but the leaking corroded pipe is right next to (hand in hand with) the new pipe that they replaced for the full gut bathroom renovation. The bathroom was full gutted: floor, wall, and ceiling. He didn't care to mention about the corroded pipe to me? His answers are: - the plumber didn't see it (Well, to change the new pipe, you would have to handle the corroded pipe), - it's not corroded, it's just a discoloration - nobody would care to mention it because you don't fix what's not broken. You wait until it breaks THEN you fix it. So, when the upstair bathroom floor was fully opened, I should not replace the corroded pipe. Wait until it leaks, then just put a hole on the kitchen ceiling downstair?? This made no sense to me. I found a new plumber (a nice guy, heaven sent) said all it needed was a little cleaning on the pipe (I believe it was called 'Flux'), and the leak would not happen. And he also said that he should just clean the pipe, and he definitely saw that corroded pipe. The bathroom renovation journey was very frustrating with Hawk. Had i found 2 bad reviews from other people who called him rude and obnoxious, I would think twice before I hired him. Most of his guys or subcontractors that he used, like the one who accidentaly ripped out my carpet are in fact really nice. I like them eventhough they made mistakes. It's just that the contractor is the one you deal with... on a daily basis.. for 2 months......@@"

"Ordered and paid for custom awning that was to take 5 weeks. Its now been 16 weeks and still waiting. Owner is at best noncommunicable and at worst, rude. I'm now wondering if this is a scam and not a real business."

"they showed up on time, which is rare in stanly county! the price was very good, it was done right the first time. They are the only ones I will ever use."

"The best decision we made on our storm damages,,,,,the guys worked with our insurance adjusters,,,,and got what we needed to get our home fixed,,,,,they have great roofing people,,,,got our roof completed and cleaned up quickly,,,,and were very nice to talk and explain any concerns we may have had,,,,,,,another crew came and finished up down spouts and windows quickly and very professional,,,,,,,,,,,very great pricing,,,,,,and the customer service was exceptional,,,always calling and checking on any concerns we may have,,,,,,,,,,,,,,,would recommend these guys to any of our family and friends,,,,,,,5 stars for sure,,,,,,,thanks,,,,"

"CMS is fantastic to work with. I’ve been using CMS for over 15 years - they are always responsive and every job is completed on time with no hassle whatsoever. Estimates have been accurate the work is outstanding with thorough communication throughout. I’ve met the owner and I’m very comfortable in recommending CMS for home maintenance services."