Comprehensive Maintenance Services Inc

CMS is fantastic to work with. I’ve been using CMS for over 15 years - they are always responsive and every job is completed on time with no hassle whatsoever. Estimates have been accurate the work is outstanding with thorough communication throughout. I’ve met the owner and I’m very comfortable in recommending CMS for home maintenance services.

Poor communication skills, workmanship, and ability to control emotions. These are some of the attributes I attribute to CMS Roofing. I addition they have shown themselves to be very litigious in a childlike way. I don’t predict a very long run for this company.

Excellent work. Quick, inexpensive, quality and friendly responsive workers. I could not find a roofing company to paint my stucco chimney in the center of my roof and repair the cap which was staining it. Most roofers won't paint and most painters won’t do the roof. These people worked my neighbors roof repair and painting and he highly recommended them I would highly recommend them as they are willing to do smaller jobs.

Our company has been using CMS since 2016 for all our roof repairs on our commerical properties. They are professional, informative, prompt and honest from the office to the work site. I love working with such a great company that I can trust completely. I would highly recommend CMS to anyone!!!

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unknown

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We hired CMS to diagnose the origin of--and fix--the leak in our
family room roof.  After inspecting it,
they sent us a quote for $475 to reflash the chimney, which was where the water
was entering the house, they said. Foolishly, without getting other opinions, we
accepted this quote and the work was completed on August 25, 2014. 
Within two months, however, in the same quadrant of the family
room ceiling, the roof leaked again, staining the same area of our ceiling in
an oval shape about 24? long. A representative from CMS came out and searched the
crawlspace looking for the source of the continuing leak and could not find
either damp insulation or damp plywood. 
We were assured, however, that CMS stood behind their diagnosis, even
though they were clearly unable to locate the leak and stop it from happening
again?-which it did.
By then, our patience with this company was wearing thin: not
only were we told to paint over the ceiling stains with Kilz (which we did), we
were told a hose test would be performed but then told the general manager had
decided against it; we were told, incredibly, that a fresh leak, damp when we
touched it, was an old leak, something seen by them before, rather than
evidence that the roof was still leaking.  Now there were at least four stains on the
ceiling, two of which were marked with a pencil to determine if, when it
rained, the leak was spreading. 
Finally, right before Christmas, about four months later, it
rained hard again, and the roof leaked again, this time nearer the wall but in
the same quadrant of the family room. It leaked so badly that water was running
in a rivulet down the inside wall.  My
husband and son went onto the roof in the rain and stretched a tarp from the
chimney down to the wet wall area.  We called
CMS immediately (and hysterically), and when the general manager came out some days
later to survey the situation I asked about replacing a section of family room
roof, from the chimney down. He said instead he would re-fasten the chimney cap
on the front left side and install chimney anchors to secure it properly?-something
he never did.  But he did walk around and
seal between some shingles, saying the problem should be fixed.  I asked again about replacing the area of the
roof that leaked, and offered to split the cost with him.  He said no. 
I asked about deducting the cost of CMS?s unsuccessful chimney
re-flashing, $475, from the cost of replacing that section of roof.  He said no. 
He offered instead a $275 deduction on the full price of replacing that
area of the roof, $1576, and sent an estimate to that effect. 
Then the roof leaked yet again, producing a darker, wider stain on
the same spot on the ceiling.  CMS sent
someone out to inspect it, and this person was so rude that my husband (who contributed
to this review) and I decided to obtain other quotes for replacing that section
of the roof.
In short, our entire experience with CMS was awful.  They sold us a fix that didn?t fix anything,
changed stories about what they would do, and they were rude and abrupt. I?m
very glad we found another company to replace that area of the roof, after
putting ice and water shield under new GAF shingles, replacing the ridge vent, re-flashing
the chimney yet again, and repairing pipe boots?-all for less than CMS?s pre-adjusted
price.  This time, I got several
estimates and insisted that each one address what Angie?s List recommends
should be included.  All my other
reviews?of doctors, dentists, grouters, etc.,--are A?s, but this provider
receives an F from my husband and me.

unknown

happy with results.

This is third time we have used CMS. They have always provided prompt high quality service. The crews always have great attitudes and go out of their way to make sure you are happy with the work product.

It went well. They came and did a thorough job without any delays. They did a good job.

I've used CMS previously for roofing work - and was extremely pleased with the results. When my husband and I decided to have gutters installed, CMS was the only company we considered using. I contacted CMS via its website. I received a return call from the office within a few hours. I advised that I needed an estimate for gutter install. I provided my address and was told someone would come by and assess the project. A couple of days later, I received the estimate and authorization paperwork in the mail. I authorized the job, and the work was completed in about 4-6 hours. As usual, the quality of the work was excellent. I have other projects on my to-do list, I'll call CMS again.

I called 3 other contractors before CMS. Two would not even come out for a repair and the other said they would but never showed. I called CMS on Wednesday. Curt DuVall came out the next day. Was on time and quickly identified the problem. He said they could have a crew out by next Tuesday at the latest. The showed the following day made the repair and left the area clean. I was very impressed at the professionalism and astounded that I called on Wednesday and the repair was done by Friday the same week.

I used the company in Charleston. They came out and went right to work. I had a leak and they were able to fix a portion of the roof by adding a flash ontop of it. They also removed a 2 inch pick and added 3 courses of hydro piping in place of that. It's basically a waterproof substance that guarantees no leaks. Once they finished we did have some hard rain here in Charleston and so far there are no leaks. They did tell me that if i did have any leaks or issues that I could call them and they would come right out.

I have used this company on various times before. I called them and explained the problem. They asked if I wanted an estimate or just have the problem fixed and send me the bill. I said fix the problem and send me the bill. They arrived the next morning and repaired the damaged singles and sent me the bill.

They did a great job and provided a digital record (CD-rom) of the before and after of their work.

I would definitely recommend CMS for anyone who has roofing issues. They were very thorough and efficient.

I don't even know when the work was actually done, since I was out of town. I would have preferred notification of when they were going to do the work so I could have planned to be here. The only way I knew they had been here was they sent me the bill. I have no way to know if they actually did everything the way they were supposed to since everything is covered up.

It went great. The workers were very polite and made an effort not to be in my way. The whole project took less that 2 days, which is great because hammering on the roof can get annoying. I would rather have a crew come in and get it done than a couple of men banging around for a week. Plus, Curt was a pleasure to deal with.

Final price exceeded accepted proposal by over 10%.

As described work on above paragraph. Even with the extra work in attic they did not charge more.

Aside from a few communications problems and me having to chase answers the overall experience was excellent and all the work looks good. Time will tell but I am quite happy with the results. The crews working on the various aspects of the job were great. they were hard working and seemed to know what they were doing. Good cleanup and follow-up on weather related issues. I think I got what I needed at a very reasonable price.

Everything went well. They promised 4-7 days for the work to be done but it took 2 weeks. This wasn't a problem, though. When they gave me a quote for this work, they never mentioned a discount for Angie's List members. I called the company about this and they said the discount was already included. I feel that this was kind of misleading. They were prompt and I am very pleased with their work.

Did only 60 percent of the work. Said the disputed work was outside scope of original agreement. Fact is, the roofers just didn't do the work. Owner suggested that I was trying to get work done for free; he said he was tired of listening to me, and he said he hoped he wouldn't have to call his lawyer to get a restraining order against me. Some of the work was done poorly, and CMS fixed it after I complained. CMS did what appears to be a good job on a house in my area.