"I do not provide that product."

"it was a pleasure working with [Member Name Removed]. We are glad she's happy with the product."

"Thanks, {Member Name Removed]. Customer satisfaction is our number 1 priority."

"Thanks, {Member's name removed}. Some time ago, we had an issue on a project which I made right as expeditiously s possible. The customer told me: "You never know who you're dealing with until there's a problem." For me a problem is a chance to show how good we are and the value we place on customer satisfaction."

"We strive to deliver the highest quality architectural copper products. We're happy you feel we succeeded."

"The member contacted me about help with an awning and supplied a small photo. I responded to the member I could only provide mail order services. I stated and opinion that the material in the image did not look like copper. Since I was relying on a photo I assumed member would understand the opinion based upon a small she provided was not definitive. To further the idea my opinion was not to be relied upon as definitive I advised member to contact a local contactor. And finally I reminded member I could only offer mail order service. Classic Copper Works provides mail order services worldwide. We only offer onsite inspection, consulting, and estimating services in the Houston Metro area. We do not offer awning repair or refinishing services in any market, but we do offer custom copper fabricating services so handymen and others who can order the pieces they need to conduct repair. As the member was apparently interested in a repair, I gave her the information she needed: 1. Contact a local contractor, and 2. We offer mail order services only in her market. I regret she decided to demolish the awning without contacting a local contractor to do a hands on inspection and make recommendations. But I did not advise this action."

"[Member name removed] was a pleasure to work with and we're happy she loves her custom range hood."

"It's always a pleasure to successfully resolve a difficult matter. It was great working with (Member name removed) and I am very glad he's happy with our customer service."

"It was a pleasure working with Member. He clear and concise about the work he wanted and we are proud he is so happy with the end result."

"We were please to help this member with her project. We were disappointed with the freight company and her frustration with the damaged item. We were glad to take of the matter despite the fact the consignee is usually saddled with the matters. A happy customer was too important to us to let her have to deal with the freight carrier herself. We are proud to have her review in our Angie's list profile."