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"The estimate visit was thorough and estimator explained the process to level two sections of our composite driveway. Post-contract signing, repairman came out about a week later, leveled the driveway and repaired the joints between the sections. After about 8 months, the repair is holding great and survived a very wet winter. We are very pleased with the repair and service from JES and consider the repair to be a great and effective value."

"The contracted the work off to a third party. Jon took longer than expected. The windows was installed pretty good from the looks. Communication could have been better with knowing the job will take longer and what types of trims I wanted for the windows. As the contractor that was hired for this job by this company. Did a good job with putting up decent trim. As for the new windows they look great. I purchased the myself and hired sentri homes to install them. I will need to have a my siding on my house redone to be closer to the new windows so the gaps are not so obvious. That was not expected at first. But from old storm windows and not knowing how they were put in originally. There was some unknown things that was learned from the job being completed. I will have the siding of the house slightly done to match really good for what I wanted later on. My only concern is better communication with sentri homes. Overall they were great when I did talk to them."

"We initially called Mr Hargrove in August for an estimate on painting of the exterior trim, gutters, and around windows and doors, etc. on our two story brick house.  We were very impressed with his punctual call return and his punctual arrival for an estimate.  We needed the house pressure washed and scraped all around as the house had been neglected by the previous owners and needed serious work.  We liked his plan and his estimate and we decided on the spot to hire him and his company as there were many other things that were also going to be needed and we thought "this was our guy for anything that we need"  His crew showed up on the date and time specified and went to work immediately washing and scraping the exterior of the house.  They also had to remove all the storm windows for proper scraping and painting.  It was pretty hot, but his guys showed up every day and did a fantastic job.  We were and still are VERY impressed with the job they did and would hire them again in a minute!  During one particular nasty rain storm we noticed a serious leak in a couple of rooms and told James about it and he went right up on the roof and found where it had leaked and within the next few days, he had put on a new roof on that part of the house and it has not leaked since!  And the new shutters they installed look great!!  We have also had two of our neighbors stop by commenting on how good our house looks and wanted to know who did it and we happily gave them his number!  We are new to this area and we feel very fortunate to have found James Hargrove and his home improvement company and definitely plan on using them again!!
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"Everything is great. Thanks to you and the service workers that help with our house. You guys are great!!!"

"AHS is ok. They cover repairs of most everything under the roof of your house. The companies that contract with them are not always the best. You call AHS with the issue, they send a fax to the repair company and give you the contact info. If they don't contact you within 24 hours, you call them. Sometimes they answer, sometimes they don't. When they arrive (usually three days or so later), they service the item. if it has issues within the 90 days, you call AHS again, they are sent out with no charge. If the serviceman decides the unit is unrepairable, AHS will allow you to choose a replacement from their listing (usually not as good as what you have) they will install and remove your old item, or give you wholesale amount to buy and install your own. Prices vary on what you want covered and what you want the copay to be, plus where you live. For me it is 49.99 per month with a 75.00 time of service order. You can have more than one item serviced at the same time under the same fee. If you have a SEAR product the repair guys are great. Not that wild about the other ones they send out. But it is a big savings compared to calling someone on your own. The cost of service is only the 75.00 copay."

"In September of this year my wife and I bought a home near Cedar Mountain. We had
a few things that we wanted to get done to the house before we moved in. From
Florida we researched contractors as well as through friends in our new
community. I was not prepared for the casual attitude of many of the workmen I
spoke with. Out of all of them, there was only one who showed up and did the
work as promised, Mr. Wade Morris. Despite having to drive and extraordinarily
long way to our home, Wade arrived every morning at 8:30 until the job was
done. I had to return to Florida but I left Wade a key to finish up. When I got
back to NC I was pleased to find the house clean and the work done to a high
standard of professionalism. Little extras, like painting the bedroom
baseboards (which was not part of our agreement) made me appreciate Wade and
Gaye all the more.

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Very well.  I feel so comfortable about the stability of my home.  Jim, the owner of the company, was always looking for the best and most reasonable way to solve a problem.  His crew was hard working and came to work when they said they would (except for the rainy periods of course).  The house was empty so they stayed at my home (so they could be close to the job) and kept very good care of it.

 It was an expensive repair but I believe I could not have found a better crew for the same price. Since I was out of state much of the time, they kept me informed at every step, which is helpful when you can not be there.
I definitely would recommend them for waterproofing but I was most impressed with their ability to do the structural reinforcement."

"I'd like to start by saying that the finished product looks pretty good but the process to get there was a chore.
The major problems were:
1. Just before we signed the contract, the owner of Contour Construction had verbally promised that steps would be taken to protect our home during demolition/construction; specifically plastic put up to minimize dust migrating to other rooms and existing hardwood floors would be protected from damage.  Neither of those were done.  Consequently, our entire house was full of dust and the existing hardwood floors were severly damaged. As of today there has been no contact from the owner to resolve the issue of the damaged floors.  He just left them as is.  
 2. Another unfulfilled promise was that someone would be on the site to supervise the individual workers.  That did not happen either.  The owner was good about letting us know when someone was coming to the house but they would arrive alone and unsupervised. Many times the work was done well. However, there were instances where the work had to be redone. This could have been avoided if there was someone there to oversee the quality of the work.  Plus, since the owner was rarely on-site during the renovation he had to rely upon the word of his worker(s) who, on a couple of  occasions had deliberately misinformed him avoid admitting mistakes! 
3. The contracted time period was listed as 3-4 weeks, starting July 1.  The last worker left the second week of September;  that's 10 weeks!  Much of that was the result of poor planning and work having to be redone.
In summary the owner of this company probably considered me overly demanding but I wasn't about to ignore shodding workmanship just to avoid "making waves". My philosphy was what would a potential buyer see when s/he looked at the bathroom.  With oversight the work would have been done right the first time and this project could have been completed within the contracted time frame.
Our theory is that Contour Construction had taken on more work that they could handle at the time and that our project was low on their priortiy list.  Again, I believe that  the problems we encountered could have been avoided by first, the owner fulfilling the promises he made and second the work had been supervised by someone who had a committment to quality.
These were our experiences with Contour Construction.  Perhaps someone else would have better luck with them. My suggestion would be get every detail no matter how trivial in writing with no verbal promises as well as being assertive and stopping work immediately if a provision of the contract was not being followed especially workers that are not being supervised. 


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