Get matched with top dock building and repair pros in Hope Mills, NC

"Very professional and the continuous communication was awesome since I was coordinating the work remotely"

"Bottom line is I can’t recommend Pro Build and Design. Below you will see why. There are plenty of general contracting companies in Fayetteville that will provide the proper service during the entire process until the job is done. This didn’t happen with Pro Build. I needed a front and rear door replaced on my rental property and Pro Build and Design was recommended to me by a friend. I contacted Brandon at Pro Build on the 14th of Nov and he was responsive, sending a team out on the 19 th. He was clear with the estimate and explanation of the work to be done. But once I made the initial deposit (roughly 80% of the total bill) on the 20th of Nov that responsiveness stopped. Here’s where the issues began. 1) He never sent a receipt until I asked for one. When he did it was a cell phone picture. No real invoice or receipt via email and I still haven’t seen one (It’s now 23 Jan 25). 2) After that payment, I didn’t hear from Brandon for two weeks until 3 Dec when, again, I reached out to him asking for a status on the doors. I’m told the doors will be in on the 12th of Dec and install will be on the 13th. 3) The 13th comes, and I get a message saying he can’t install them that day because the city of Fayetteville moved an inspection on them. New install date of 16th Dec. 4) Fast forward to the 29th of Dec and the doors still weren’t installed and no status updates from him over that two-week period. New install date of 2 or 3 Jan. I ask again for an invoice and receipt for my payment (tax write off). No response to this. 5) 3 Jan comes and no status on the door until I reach out to him at 8 pm. I’m told that he tried to contact the tenant but didn’t hear from her (she never got a call), so he’ll try again tomorrow. 6) 8 January comes and the install is finally done. He was quick to ask that I pay the remaining balance on the 9th, which I did. 7) 16 January I ask for the final invoice and receipt, and he tells me he sent it last week. I never received it so asked for him to resend it. It’s now the 23d and I still haven’t received it. But I have received a bunch of reasons why he hasn’t sent it (working, it’s been cold so dealing with pipes, another city of Fayetteville inspection, I’ll have it to you in an hour, I’ll have it to you once I get free, etc…) 8) I also asked for a receipt of the $1900 doors I purchased for a few different reasons (if I need to replace it at some point, it’s considered an upgrade for selling the place, taxes, insurance) and his response was “Usually customers don’t ask for receipts because it’s the contract you’re writing off not the doors. You didn’t purchase the doors, my company did.” I’m pretty sure the $1900 for the two doors came out of my account so I did purchase the doors. You picked them up and installed them. Pros: · Doors work and look good. Had minor issue with the fit which was fixed the next day · Responsive initially · Cleaned up the work and left the place in the same condition as when he started. Cons: · Poor communications after the initial payment until the last payment was due when he was quick to ask for my last payment. I had to reach out to him every time. · Poor service regarding providing invoices/receipts. Still haven’t received either. · Took 56 days from start to finish including 28 days after he had the doors."