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"Lesson learned. Always get an estimate. BEFORE the work is done. At least a digital copy. Arrangements for the project were made, with some one named Lynn, for the company to send someone to complete the work. We were quoted over the phone 4500-5000 which included a mold test. A sub contractor with an entirely different company (National Mold Company) was sent. When the contractor arrived, he stated that the job would be much more simpler than first thought. This led us to believe that the job would cost less, no. All said and done, they charged $5500. All said and done, it's almost like no work was done. The stains and the smell are still there. Only one actual board was taken upon the attic room. The ceiling in the bedroom was primed and painted but are still visible and have a funky smell. At this point I'm going to. Do what we should have done; Do the job ourselves. Just now with $5500 less dollars in our pockets. A detailed receipt was not given even though it was requested."

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"Communication was great. The house is tall and on a hill. We talked to 3 different companies about doing the work. One company chose not to do it because the house is tall and sits on a hill. Of the other two companies, Total Construction had the best estimate and the people were so nice. I'm so glad they came out to do the work. Each day they cleaned up behind themselves and made it easy for my family to live in the home even though the work was being done. Everything looks so nice now. I know some of my neighbors will be using this company now because they loved watching the work & the outcome!! Great Company!!! Highly recommended!!"

"Very responsive to come out ainitially and access damage and get fixed as all was paid for by insurance. They also agreed to installing a skylight where the tree came thru (there was not a skylight before). It was installed well and has never leaked. That's all the good news I have folks. HOWEVER we had 'total replacement to original status' insurance coverage and first go around all they were going to do was patch damaged areas of roof. matching tiles "as best they can". After much bickering back and forth, they finally replaced entire roof. 3 times. yes, three times as the first 2 times work was substandard- and eaked. They did not overlap roof tiles and did not flash properly. When insurance overseer finally agreed to redo entire roof to "original" with a 30 year guarantee, she was subsequently fired by the insurance company after the job was done. Inside the house, the subcontractor they hired to fix our wall and ceiling was horrendous. "Johnny" from Mississippi put up a wall that was not linear -nit bowed. He said our house was crooked and he could not fix that. There was a good 2 feet crawl space between inside wall and outside house. We insisted he redo it (multiple times.) till he got it straight, finally, He said "the wife" was being too fussy. Then he replaced smooth ceiling with a popcorn ceiling because he said he couldn't fix the drywall plaster lines...now we have the task of taking off the popcorn, replacing the drywall ceiling, and replastering correctly. . We grew weary of him and decided not to have him redo. As for coming "on time", well, we learned that "on time" is a relative term...seems to mean just showing up sometime in the morning. Bottom line: Don't let your insurance company bully you into using this company and certainly do NOT hire them on your own."