Cary Reconstruction Co LLC
About us
Award winning. We understand how it feels. Whether it’s a small leak or a major fire, the worst damage isn’t to the building. It’s to your peace of mind. We've got you covered. At CRC, we're on call 24/7 to help you immediately start the rebuilding process. Whether it's the middle of the day, or the dark of night, you'll talk to a real person-not a voicemail system-one who can dispatch an emergency team to your site within minutes. Our 185-plus member team, with support from a select group of trusted professional partners, is well versed in every phase of crisis recovery. From immediate concerns like securing the structure from weather and vandals or thieves, to tasks of more long-term importance like working with your insurance company to help negotiate a fair claim, we're there to help you. With more than 42 years of experience in fire, smoke, water and mold-damage recovery, CRC has the expertise, the equipment, the facilities and most importantly, the people to ease the burden on you. Additional phones - (888) 501-7824.
Business highlights
Services we offer
Residential and commercial repair. Mold testing & remediation, fire & insurance restoration., water damage
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
44% | ||
4% | ||
0% | ||
12% | ||
40% |
USAA, my insurance company, recommended CRC for my water mitigation. They did the estimate for my reconstruction project that was approved by USAA. I should have known when every other contractor I called for estimates had a few week to month wait, and CRC could start tomorrow. Red flag #1.
Let's break down their services by job...
Water mitigation. Like I said, this affected every room in my home but one. Guess how many people they sent to move my furniture and remove drywall, etc? Two. One guy to get me to sign the paperwork, who left after 30 min or so, and another guy to actually do the work. After about a week, we were still drying out my house. I decided I needed to put my kitchen back into some sort of working order, and when I tried to hook up my dishwasher, I found out they cut the main drain line. They also lost the cap to my garbage disposal. What did they do to fix it? They stuffed a rubber glove into the hole and covered it in tape. When asked about it, the guy who came to change out the fans told me he'd never disconnected one before and thought that's what he needed to do.
Project manager. I really think this was her first ever construction job. She wouldn't call with updates, and if i wanted info, I had to call her. She was hardly ever on my job, and when I would speak to the subcontractors, they had no idea who she was. They said they were hired by another construction company. That means my contractor subcontracted my job, who subcontracted that job. No wonder there was no quality control on this project. When I had a major meltdown after she texted me saying the job was complete (as I was standing in my house that wasn't anywhere near complete) she said she get someone out to meet with me. That morning she texted me to see if she should attend the meeting too. Um, yeah... you're supposed be in charge, remember?
When the job started, I was told it would take 6 days to complete. After 2 months, I finally removed the lockbox from my front door and told them I no longer wanted them on this project.
As far as the subcontractors, less than stellar. The drywall guy was the first one and showed up over four hours late. The plaster guy didn't cover a thing and I'm still finding drywall dust in places that never had drywall repair. The painters did a BEYOND horrible job and they ended up sending another company to fix their mistakes. At one point, I had a punch list that was over 2 pages long... It seemed like every time they would fix one thing, they would break two more things... that's why I chose to end the project.
Billing. About 3 weeks after I told them to end the job, I received a bill saying I owed the insurance $$ PLUS another $1100 for a job that wasn't complete. I told them to send me a list of their expenses and receipts and I would be happy to talk it out and pay them if needed. I was told they don't give out their internal paperwork, and they did everything on the insurance estimate, so that's what I needed to pay them. After several attempts to settle this issue (so I could hire real contractors and get my house back in order), we finally settled the bill and they ended up owing me money.
Learn from my mistakes, and get multiple estimates and find out why other companies can't start right away. FYI- When I started working with this company they were called "Carey Reconstruction Company". Then paperwork started showing up as "CRC" and finally "Response Team 1". No matter what their called, they need to get heir act together.
State Farm promptly sent me copies of the estimates as they were approved and then mailed me the checks to pay for the work. The permits were obtained but work slowed at my house once the remediation phase was complete. Weeks would go by with no progress. CRC took months to give me a copy of the inventory of my personal property which they had put in storage, and gave me no documentation on expected timelines for progress of the work.
CRC was reluctant to provide documentation for the costs of repairs, and unwilling to document change orders unless I insisted.
I had three different project managers; not because of my request but because CRC employees kept leaving. My last project manager was a newly hired young man who had never been involved in the completion phase of a home before.
I finally learned that CRC had been sold to a company called Response Team One. During the transition they abandoned the project for weeks at a time and rarely managed to get workers to the site more than two days a week. They did not oversee the work of their subcontractors and repeatedly had trouble passing inspections. Many things were lost or damaged and work would often have to be done over because of the lack of oversight. They claimed they were about to get the Certificate of Occupancy soon for over two months!
The original estimate for completion was six months, but it took over ten months to complete the work so we could move back home. I had to delay delivery of newly purchased furniture, mattresses, and appliances several times because of their repeated failures of inspections.
The insurance policy calls for full replacement. The quality of products they used is not equal or better to what was existing. They used particle board siding (grained textured masonite?) instead of real wood on the exterior. Also the siding does not match the siding on the other gable end of the house (smooth solid wood picwick
design). The white exterior paint appears very thin. They closed-off the original gable attic venting (now no longer vented to outside). They covered up the vent to the bathroom exhaust fan. They replaced my storm windows (which had existing screens), with windows without screens. Missing drip edge section. Fascia board bottom not cut straight.
They replaced the existing carpet (which didn't have a seam) with carpet that was pieced together with two different shades (from different rolls?). On top of that, the carpet we selected was not the carpet we picked out. The interior paneling they put up (wall papered particle board?) was not even close to the quality of the existing birch wood veneered plywood paneling. Ceiling tiles were installed crooked. Molding was used to camouflage off centered alignment of tiles. Finish carpentry workmanship poor. Straight line edges and surfaces are crooked and some cornered areas are not square.
They did a poor job cleaning up debris on the ground and inside my home (I still have dirt/dust and debris behind the knee-walls).
During the whole reconstruction process, communication and scheduling were very poor. We never knew exactly when they were going to show up to work. We were inconvenienced terribly by staying home each day waiting for the work crew to show up (so we would not cause a work delay).
Mike H.
"Thank you for taking the time to post your feedback. CRC strives to provide excellent service and exceptional response time. As you stated in your post, we showed up immediately to board up your window and helped secure your property. After this initial meeting it was very difficult to reach you and in fact it took you almost 2 months to return signed contract authorizing CRC to start repairs. We completed window repair but could not get remaining repairs scheduled. After numerous calls to you without a response we closed job and billed for work completed. I am sorry you could not experience our award winning service but am glad your repairs are complete."
"Thank you for taking the time to share your feedback. Cary Reconstruction has been in the restoration business since 1992. We have seen thousands of claims and have restored thousands of houses with excellent results and reviews. We strive to provide complete accurate estimates and excellent craftsmanship to you our customer. Unfortunately there are instances in which requested scope of repairs exceeds insurance companies obligation. Our integrity requires us to report fair and accurate estimates. We are sad you did not get to experience our award-wining service, but are glad you found a contractor that fit your needs."
We were impressed with the process and result. CRC exceeded any expectations we had and, from experience with other contractor groups we have worked with deserves the solid A rating that I gave them in this review.
They dried for three-four days, removed drywall and insulation and my flooring.
Luke Wind was my project manager and I was already planning to be out of town, so they postponed the schedule to move my stuff out and do the repairs while I was away from the home. I come home to a spotless home, beautiful new floors, and an arrangement of flowers that said "Welcome Home".
They worked with my insurance adjuster (Erie) to get everything resolved and all I had to pay was my $500 deductible. Erie paid them the rest.
That type of experience is something I will tell people about any day of the week! I have dealt with quite a few contractors before but none like CRC!
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.