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I LOVE MY REPLACEMENT WINDOWS AND SLIDING GLASS DOOR!  Their overall time management is terrible.

When the original call came in to say the windows were in and ready to be installed, a date and time was scheduled.  The scheduled date was December 17th and I was told to expect the installers to arrive between 8 to 10.  I took the day off from work.  Then I received a call telling me to expect them between 9 -11.  Since I had already scheduled another repair/maintenance I was not able to change my vacation request.  I got another call stating that they would arrive between 11 - 1.  They arrived closer to 1:00.  They were not able to finish that day and I was told about 6:30 pm that they would need to return the next day (Dec 18th).  I had to call my job the next morning to let them know that I needed to extend my vacation leave request.  When they installed the patio doors the correct trimming was not included with the doors and they had to trim and temporarily apply what they had been given.  We had to reschedule a different time for them to come to install the correct trim.  It was originally scheduled on a Saturday.  I had received numerous calls to reschedule the time for that day.  Finally, I was called and told because the weather was getting bad they were not able to make it at all.  So a Saturday morning was wasted waiting.  One day I got a call that they were in the area and was able to meet me to install the trim.  I missed a business lunch to meet with them to take care of the trim.  When I was hanging up the curtains on the patio door I noticed the streaks on the inside of both panels of the patio door.  I again had to schedule vacation time (February 12) to meet the installers to replace the patio door panels.  I took time off that morning from work because they were scheduled to arrive between 8 and 10.  I got a call about 9:30 to say they were about an 1 1/2 hrs out but would get there ASAP.  They actually arrived a little after 10.  Once the panels were installed and the trim put back on it was a little after 11.  Luckily I was able to make it to work by noon.  That weekend I noticed there were cracks and pieces missing on the door trim they replaced so I called and sent a picture of the problem to Window World.  They had someone come out 4 different times before they got the right piece ordered and replaced.  Window World did call several times to apologize and to make sure I wasn't too inconvenienced.  After they got the correct piece order and the door fixed they haven't called or make any contact with me.

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"Went well. They were unable to correct one issue, but adjusted coat. Very pleased with their work."

"I had to speak to at least 5 different people in the prosses and communication between them wasn't always accurate. Their suppliers caused delays, in particular the glass door. First instaler was very good but had to wait a month for the doors. Not happy with door, they seem fragile and hang very loose. Expected much better for $10'000. Don't have a good idea what to expect because each process ie: sales, measuring, 'dispachers , instalers, is a different person and start over with questions."

"They showed up on schedule, wore protective coverings on their shoes, got down to business identifying the problem. Got the correct replacement rollers for our sliding glass door and installed and adjusted them perfectly. Couldnâ t be happier with the experience!"

"Salesman explained every thing that would happen to replace 4 windows."

We are committed to excellence every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customer's interests and make their concerns the basis of our business.

leader in providing our customers with the highest quality service in an honest, efficient, and professional way. Our pledge is to create successful relationships with our customers, employees and community by building trust, treating every project with the utmost integrity and exceeding expectations. We look forward to working with you!

At Integrated Solutions & Services, we take pride in delivering quality craftsmanship, honest communication, and dependable service. We specialize in decks, fences, siding, roofing, drywall, painting, flooring, remodeling, concrete work, and a wide variety of home improvement projects. Whether you need a small repair or a complete renovation, we're committed to treating your home as if it were our own. We believe in fair pricing, reliable workmanship, and making sure every customer is satisfied from start to finish. We proudly serve Marshall, MO, and the surrounding communities. We look forward to helping bring your vision to life!

"John did an excellent job. I mentioned that I was going to paint the flashing black but he suggested to wait a month and the flashing will look as though it was part of the original window and he was 100% correct. He called a few weeks later to inquire if everything was still OK"

Professionals in the industry, we pride ourselves on being a hometown company that offers quality service at a reasonable price. Without the overhead of larger companies, expect competitive pricing while receiving the best service for your home. Specializing in foundation repair/waterproofing to sump pumps, grading, exterior and interior drainage systems and more, we look forward to providing a free estimate for you. Call Lance today!