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"Matt and the crew at Lifetime Roofing were very helpful and friendly. The completed the gutters without any issue and I will call them again if I need anything else done."

"Disappointing Experience with Universal Windows Direct, you do not get what you paid for. I originally chose Universal Windows Direct based on a positive interaction with Darren, who was knowledgeable, friendly, and emphasized the company's lifetime warranty. We decided to move forward with a window installation on March 15, 2023, despite the higher cost, because of this promise. The installation itself was excellent, but after a few months, the clasps on the windows began to fail. A technician replaced them at no charge, which was in line with the lifetime warranty. Encouraged by our initial experience, we decided to contract with Universal Windows for siding on June 19, 2024. Brandon, who handled the sale, again reassured us that the same lifetime warranty would apply, with no fees involved. While there were some delays and scheduling hiccups, we were willing to overlook those as we wanted the job completed. Unfortunately, the siding installation on September 12, 2024, was a major letdown. The installers faced communication issues, cut our cable line (disrupting my work), and rushed through what should have been a two-day job, finishing it in under 8 hours. Within a day, the siding began to detach. Additionally, there were holes under the sunroom, trash left in both my yard and my neighbor's, and missing flashing. When I raised concerns, the installers' only response was "it’s not in your contract"—which was incredibly frustrating. A technician came out and suggested a full reinstallation, but when work was done on January 2, 2025, only the loose pieces were nailed back up, leaving the job looking poorly done. By January 28, 2025, the siding had detached again. Another technician came out, but once again, only nailed it back up. The real shock came on March 19, 2025, when I was informed about a new $149 service fee. This was in stark contrast to the terms of our original agreements, which had no mention of service fees. I was told the siding would not incur a fee because I was still within the one-year warranty, but my windows would be charged since they were outside the warranty period. However, my window agreement never mentioned a service fee, and the siding agreement stated that such a fee would only apply if the damage was outside the warranty coverage. When I raised these issues, I was told that the company could change the terms of the warranty at any time. This felt incredibly unethical, as I was never informed of these potential changes at the time of signing. In conclusion, while Universal Windows Direct initially seemed like a solid choice, the ongoing issues, poor quality of work, and changes to the terms of the warranty have left me deeply dissatisfied. I would caution potential customers to carefully review all terms and conditions before moving forward with this company."

"Shawn and his guys do amazing work. From the first time I met him, I knew he was honest and professional in what he does. There was a problem with flooring issue during the job and he fixed it for me. Just today, I had an issue with my doors sticking and he came to fix it. He is a stand up guy for sure. I would recommend his work to anyone if you are looking for a high quality product at a great price!"

"They showed up on time, their quote was reasonable, they clearly knew what they were doing and worked quickly and efficiently. I was impressed all around and plan on using them again."