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"Our experience with Nic at Arko was top notch. He was personable, friendly and listened to what we wanted to have completed on our project. Throughout the project, he communicated well and often. Overall, we are satisfied with the final outcome of our roof being redone. The 5 stars is for Nic, I wish I could rate different aspects of our experience differently. For the crew, I'd probably give 2 to 3 stars. They laid tarps out around our house and garage, however it was windy that day and they didn't weigh them down, so they blew around and a lot of tear-off material ended up in our landscaping rock, which goes all around the house. We picked up over 200 nails when they were all done with their cleanup, which included using a leaf blower to blow off patio and driveway and blew the nails and slate into the rock, which pretty much buried the nails in the rocks since the rocks were blown around as well. When we called Nic about this, he sent Wyatt to come out with a magnet and was very thorough in the grass areas around house and found quite a few more nails. He was also very polite and friendly. In the past months since the work has been completed, we are still finding random nails and I'm sure we will find more over the years as the rocks shift. Another issue we had was when the crew was loading the shingle packs onto the roof, they were dropping them from waist level, rather then bending and setting them down. I understand they are heavy, but we now have squeaks in our house where we didn't before. It shook and rattled the house like they were going to come through the roof. We brought our concerns to Nic and he was going to relay them to the correct people. I hope its been addressed and future customers won't have the same problems. A few days after roof was done, we had a very hard rain with wind. There was some water in our garage by our furnace. Nic came out the same day and spent a large amount of time trying to figure out where it had come from. He was very thorough and took lots of pictures, went in attic of garage and on the roof. We determined it was from the wind blowing the rain sideways and through the exhaust pipe. It hasn't happened since so I am comfortable with that determination."

"My experience with Slim and Trim has been extremely disappointing; I would not recommend their services. They approached us through door-knocking this spring. Riley, our main contact, worked with our insurance to get our roof replaced. We discussed the project, selected materials, and reviewed what would be covered under our insurance. We signed a contract, believing it only covered the roof. During the contract signing, I inquired about including siding in the insurance claim. Riley mentioned he could send a damaged piece of siding to the insurance company for possible coverage. They submitted a request, but insurance only approved a portion of the cost. Riley explained that we had premium siding and tried to get more money from insurance. However, weeks passed without any communication from Slim and Trim, leaving us uncertain about the cost difference and our responsibility for it. Frustrated with their communication and the poor cleanup after the roofing job, we started exploring estimates from other contractors. This led to concerns about Slim and Trim's approach, especially the potential costs of items like door and window wraps and window replacements, which were never discussed. When we informed Riley that we had decided to go with another contractor, he referred us to the company owner, Thomas. Thomas insisted that the contract obligated us to use their services or pay a 25% cancellation fee. We believed the contract only covered the roof, as that was sole focus of our discussions. I had to ask during the signing if insurance would cover the siding, and only then did Riley offer to check. If this had been included in the initial submission, we could have chosen matching roof and siding materials. There was no consultation about the siding, unlike the detailed consultation we had for the roof. The contract was misleading, and we were not informed of any obligations regarding the siding. Now, Slim and Trim claims that because they worked to get the siding approved by insurance, we are obligated to use their services. Their assertion that they went above and beyond for the insurance approval is unconvincing, as they did all the upfront work for the roof before the contract was even signed. It's unfortunate that companies like Slim and Trim give contractors a bad name. Their insistence on enforcing a misleading contract, along with their poor communication, suggests a disregard for customer service once the contract is signed. Had we been satisfied with their roofing work and communication, we wouldn't have felt the need to look elsewhere. Seeking additional estimates helped me understand what to expect with siding replacement and raised important questions about the process. Would they have informed us of our options or been transparent about additional service costs? A company with strong moral principles wouldn’t criticize a customer for seeking bids to make an informed decision. Their claim to uphold core values of honesty and integrity falls flat when they aren’t upfront about their contracts. Once the contract was signed, their "exceptional customer service" began to falter. Their gaps in communication were frustrating, and their cleanup was inadequate. We're still finding shingle pieces, plastic wrapping, and nails scattered around our yard and driveway. Our gutters had tons of nails in them, plastic was hanging from the gutter, our deck was filthy, and the furniture and hanging lights were never put back. Overall, Slim and Trim’s performance was frustrating and fell short of the "exceptional customer service" they advertise. Their attempt to shift blame onto the customer due to a misleading contract is a troubling business practice, raising serious concerns about their ethical standards. I urge caution to anyone considering their services."