Arko Exteriors Inc

Our experience with Nic at Arko was top notch. He was personable, friendly and listened to what we wanted to have completed on our project. Throughout the project, he communicated well and often. Overall, we are satisfied with the final outcome of our roof being redone. The 5 stars is for Nic, I wish I could rate different aspects of our experience differently. For the crew, I'd probably give 2 to 3 stars. They laid tarps out around our house and garage, however it was windy that day and they didn't weigh them down, so they blew around and a lot of tear-off material ended up in our landscaping rock, which goes all around the house. We picked up over 200 nails when they were all done with their cleanup, which included using a leaf blower to blow off patio and driveway and blew the nails and slate into the rock, which pretty much buried the nails in the rocks since the rocks were blown around as well. When we called Nic about this, he sent Wyatt to come out with a magnet and was very thorough in the grass areas around house and found quite a few more nails. He was also very polite and friendly. In the past months since the work has been completed, we are still finding random nails and I'm sure we will find more over the years as the rocks shift. Another issue we had was when the crew was loading the shingle packs onto the roof, they were dropping them from waist level, rather then bending and setting them down. I understand they are heavy, but we now have squeaks in our house where we didn't before. It shook and rattled the house like they were going to come through the roof. We brought our concerns to Nic and he was going to relay them to the correct people. I hope its been addressed and future customers won't have the same problems. A few days after roof was done, we had a very hard rain with wind. There was some water in our garage by our furnace. Nic came out the same day and spent a large amount of time trying to figure out where it had come from. He was very thorough and took lots of pictures, went in attic of garage and on the roof. We determined it was from the wind blowing the rain sideways and through the exhaust pipe. It hasn't happened since so I am comfortable with that determination.

Nic was very friendly and helpful, all work done satisfactorily.

Amazing experience with Arko and Nic Rundle was fantastic. Cannot stress enough how ABOVE AND BEYOND he went to help out and make sure we got exactly what we needed. He’s a busy man but always made time for any additional help or questions. Roofers were great and did a good job cleaning up afterwards. Happy with the new Roof!

Nic Rundle and his crew did a great job replacing our roof after hail damage. We don't know if it leaks as they made Mother Nature stop all rain. Not sure how they did it but it worked. But I'm sure the roof will be fine as they did a wonderful job and it looks GREAT.

Nic was very nice to work with, answered any question that I had.

We are extremely happy with the work Arko did for us on our roof. The project manager, Nick Rundle, was especially helpful, courteous and professional. He looked after everything we needed in a timely manner. The work crew did an excellent job with the installation and clean up. They will definitely be our first call if we should need help again.

The experience was good a little slow getting going but to be expected with all the storms. But Nic Rundle was awesome. He was respectful and generally cared about my concerns. He went up beyond to help me through the insurance process. Over all I would recommend him to anyone and already have. Thanks Nic

Nic Rundle from Arko exteriors did a great job helping us get our roof replaced.He handled the communication with the insurance adjuster and all of the necessary details. The roof looks great. Thanks Nic.

Love our new roof! We worked with Project Manager Nic Rundle who inspected our old roof, found hail damage, worked with our insurance adjuster and scheduled us for the new roof installation. The work was done quickly and professionally. Nic stayed in touch with us throughout the process and inspected the work. Thanks Nic for all you did! Jim and Sue Romain

Absolutely nothing went well and still have problems this project lasted over a year and arko has been paid all but $2800 I don't want them back to do more damage than they've already caused. They've been back multiple times to fix and they still can't get it right. When they fix siding they don't fix the holes in the house wrap. They make promises that they don't keep. 30k job that I'll have to pay more to fix the things they're clearly not capable of fixing. Use anyone but arko. Nothing was done in a timely manner, garbage was left everywhere, oil Mark's all over the driveway, knocked off stone ledger in 2 areas, cut camera cord then they give you a couple hundred off. It cost more than that out of my pocket to fix. The roof had alot of nails showing and ripped shingles. Just truly a bad company.

We are forever customers! Mike P. and his team fought tooth and nail with our insurance company. They never gave up and we came out getting all new siding, roof, gutters, etc. The customer service, turnaround time and overall quality of work was incredible. Highly recommend Arko for any job needed.

Shingle came off roof

July 2019, there was a large hail storm in Andover, we opened a case with our insurance with Arko Exteriors/Restoration as our contracting company. Several items were to be completed such as Gutters, Window/Door Wrap, Roof, and they were going to work with insurance on the damaged siding. The insurance company cut a check for the work which was signed right over to Arko (first mistake). Finally by September 16th, they started the roof replacement (3 months later) and still have not replaced the rain redirector sheet metal over the door. The rest of the work was NEVER completed and we have officially cut ties. This seems to be a very expensive roof replacement. Majority of the inquires went with no responses and we would be reaching out via email, text and calling about 6-8 times a month for 7 months. Promises were made but never complete. The last straw was a new case for internal ceiling damage from the moisture was basically denied due to lack of experience of the team. We brought in a third party professional with over 30 years of experience validating the claim with specifics. However, we received no support from Arko on the case. Repairs will now need to come out of our pocket. Finally, when we came back home in March from being away, we heard a loud banging in the back of our house. Investigating, we saw the roof drip edging hanging ready to fall off (see attached picture). Another fact is that with 5 of my other neighbors, 2 choose not to go with them due to lack of responses. One neighbor only had their roof replace and was happy. The last two neighbors had the roofs replaced around the same time but are still waiting for additional work and are NOT happy with the responses or work. Next door, it took Arko 6 months to check the siding, removed a piece and left it exposed to the elements. It took like a dozen calls to get them to cover it finally late February.

From the beginning to the end of the job, the staff from ARKO was incredible. The project manager, Mike, worked with our insurance adjuster to make sure that all damages were included. Their work was completed in a timely manner and they cleaned up perfectly. Honestly, I was dreading having the roof replaced and the interior damage repaired but ARKO managed to make the process easy and painless. I would highly recommend them!

The home repair process was smooth and well coordinated and communicated by the Arko Exteriors representative, Mike Maki. The Arko Team helped me with the insurance claim process, answering all my questions and taking care of any concerns. All repairs were done to my satisfaction. I highly recommend Arko Exteriors!

It went phenomenally, they were very easy to work with, very responsive to questions, kept me in loop throughout the process. Casey is top-notch and i would recommend this company to anyone.

They were great. Attention to detail was top notch. Greg was always on top of everything and was always available if I had a question. I saw many other companies in our neighborhood and their projects seemed to take a long time. Our roof was done in a day, all materials cleaned up and hauled away the same day. No ugly dumpster in my driveway like many of my neighbors. All others items were done in a timely manner and always cleaned up the same day. I will use them again and would highly recommend them to anyone I know!!

They did a really good job. They did everything that they said they would do and in a timely fashion. They worked with our insurance company and they answered all of my questions.

Arko Exteriors did an excellent job while installing our new roof. They were professional, on-time, and delivered on their promise. The roof looks great and the clean up was spotless. I would highly recommend!

This company was attentive to our needs. While a year later when others are still recovering from the storm, our house is like new again. Jon Ulness always made us feel like a priority and took my husband's phone calls 7 days a week. (Sorry about tht Jon) HE EVEN ANSWERED HIS PHONE WHILE HE WAS ON VACATION!! He is dedicated to Arko and what's more is that the is dedicated to is clients. Thank you Jon and Arko. They will always be our first call and recommendation to friends.

My home and mother's home were damaged by hail. We were referred to Arko and couldn't be more happy that we did. It was extremely easy to work with them. They handled everything from start to finish including working with our insurance company. They did a quality job with the repairs. They are really a wonderfull company to work with.