Warners' Stellian Appliance

Going to put this here, on google on their website, on their Facebook page and everywhere I can for as long as I can! Warners' Stellian Appliance is a disgrace! Do not use Warner stallion. Do laminate countertops bubble before they chip if hit by metal upon installation. The answer, yes, yes they do. Warner knows this. I purchased range and a refrigerator from Warner stallion and paid to have them installed. Upon installation, the delivery or installation team damaged my range and chipped my countertop. Warner immediately admitted to the damage to the range on delivery offering $150 off. I did not respond at that moment as I wanted to inspect damage when I arrived home from work that evening. Upon my arrival home that night (July 28th 2022)I noticed my damaged chipped counter starting from below counter level by side of range. I also took note of damage to my range unit. I immediately called my sales rep and left a message stating that they had damaged my counter. And that I did not believe $150 was enough for the damage to my counter. I did not hear back from my sales rep so I stopped into the store In person a few days later. He took down info and asked for a picture. I gave him information and photo. Weeks went by and I heard nothing. I emailed him again. Nothing. Called again, nothing. Stopped in person and he was not in. They took a message and said he would call me. Nothing. Was ghosted for 2 months. I then Wrote a review on Facebook. Finally somebody contacted me. Only to be ghosted again after first contact and then again until I contacted and demanded some sort of response. The responded 3 months later and proceeded to send me the picture they took after their installation with a blurred section of the photo or a bubble section of the photo exactly where my damage was. They stated there was no damage on installation. I’m sorry we do not see damage in our photo. They ghosted me for three months then pretty much told me we damaged your stuff deal with it. They did say if I request it they will make an insurance claim but do not see any damage. Well yes! I think I have been saying you damaged my property! Why was this not done on July 28th when I reported it to my sales rep? Or when I went to store or in email after email? This appliance store is not one anyone should do business with. How does a counter chip from the side of a counter with a range in place? Warner says you did it! Not us and we do not care.

Great. We needed an odd sized refrigerator. The salesperson was extremely helpful. Showed all models that would work and let us decide which one was best. Also, want to praise their delivery and installation people. I was worried that getting the old refrigerator out was going to be very difficult and possible cause damage to out cabinets. They were great! The old one was out and the new one installed without issue. They did a great job.

I am a repeat customer at Warners over many years. In April, 2022, I visited Warner’s in Apple Valley and worked with Michael Broskoff to purchase three appliances for a kitchen remodel. When it came time for installation, my contractor contacted Michael to set up the installation date for August 23. Michael replied that “Yes! I will be able to set that up for you.” When it got closer to August 23, my contractor again called Michael to confirm that everything was going to be arranged for that date. Michael had written down SEPTEMBER 23 in his notes, a whole month after our requested date. With a bit of scrambling, two of the three appliances were installed on August 23, but the cooktop was not available. The installation was set up for September 7, and according to Michael, that was the earliest date possible. Then the worst thing happened. The installers used the wrong screws to install the cooktop motor inside the cabinet and punched four holes through the wall of my brand new custom cherry island. My carpenter came to try to repair the holes, but the damage is still visible. I was heartsick and furious, too. I called Michael on September 8 to tell him what happened. Michael said a Warners repair department person would contact me. That person called me on September 12 and informed me that a Warners insurance adjustor would call me to discuss a claim. That person, Ryan J. Hansen called me on September 13 and also sent me a follow up email. His suggestion was for me to contact my homeowner’s insurance and file all the paperwork with them. This would be a claim on my insurance that would go against my future premiums, and I would have the hassle of filing paperwork, following up with agents, getting Warners to reimburse my insurance, etc. What???? In the end, Warners reimbursed me for the installation fee and paid for my carpenter to repair the holes in the island. The damage was done, and I still see the holes, even though my caarpenter did his best to repair them. I'm amazed that Warners hires isuch incompetent people to do installations. Even I know you have to find the right size of screw to install something inside an island, so it won't pop through to the outside. I will NEVER, EVER again shop at Warners. Be warned. Look around for another appliance store.

Open Letter of Caution To Be Aware Of Warner’s Stellian Materially False or Misleading Business Practices ================ To: JLWarner@warnersstellian; RMGrapevine@warnersstellian Sent: Sat, Aug 13, 2022 9:20 am Subject: Re: Rachel From Warner's // Quote and Payment Made / Materially False or Misleading Business Practices "Bait and Switch" 220813 Dear Joe Warner, On May 21st, 2022, after confirming the details, we ordered a Bosch dishwasher of certain quality and were promised a delivery date. Subsequently, Warner’s Stellian made false or misleading claims regarding the contract, and attempted to switch our sales agreement to another product, without any compensation for Warner’s Stellian failing the agreement. Notably materially false or misleading statements include those of Joe Warner, on Thu, Jun 2, 2022 9:04 pm, "Bosch was not going to make more [dishwashers]…there were none to order…" and Rachel Grapevine's, on May 27, 2022, at 3:57 PM,"*Effective immediately no additional sales will be allowed for Bosch 500, 800 or Benchmark series models…" August 5th, 2022, via a reputable appliance dealer in Minneapolis, we were able to purchase install the Bosch dishwasher. So we are clear, after you refused common sense and would not return our money, we disputed the materially false or misleading charges. The dispute, case number, 21257179, was resolved on August 12, 2022, as follows: == Dear XXXXXXXXXX, We've completed our investigation of the following credit card dispute: Dispute case#:21257179 Card # ending in:1972 Merchant name: WARNERS STELLIAN BW WEB Transaction date: May 21, 2022 Transaction amount: $1,559.07 Disputed amount: $1,559.07 Investigation Results: We are pleased to inform you that the dispute has been resolved in your favor, and the credit previously applied to your account is now permanent. No further action on your part is necessary. ======

It didn't go. In 2019 i purchased a 5 year extended service warranty for a new dishwasher, and when a rubber mat type part came out from the inside of my dishwasher (no idea from where) and it has some little tears on it, and I wanted to have a service technician replace it. The woman I spoke with on the phone first asked when I bought it and I told her 2 or 3 years ago, but that I bought an extended warranty. She found the purchase but told me there's no extended warranty. I told her "I have an email here with the 5-year warranty receipt, then she found it and asked what the issue is. I explained the situation and she said "did you try to repair it yourself?" I said "no, I don't even know where it came from." She replied "you should look in your manual and try to repair it yourself." I said "even if I find this thing in the manual, it comes from inside the machine somewhere, it's not like cleaning the filter, so I don't feel comfortable trying to put it wherever it needs to be." She said "well if we have someone come out and it turns out to be something you could've fixed yourself, we'll have to charge you for the visit." I asked how someone could possibly judge my capacity to fix something for myself? She said it is written in the extended warranty and she has to inform people about that. I opened the extended coverage pamphlet and didn't see anything written to that effect. I told her that I paid for this in order to have service when I'm not comfortable trouble-shooting something myself. She then proceeded to download the manual and tried to find the part I described. I also looked in my manual and it's not there. She put me on hold and came back to say a guy there told her it's probably a gasket, so they'll get me in the line for service. Then she asked me to send a picture and explained someone would call within a couple of days to say if a new part is needed or if it's something I can fix myself. Then we had the same argument about why I'm not comfortable fixing something myself, especially when it's not in the manual. I emailed one of the owners about it and he apologized and sent it to the service manager. She said she'd be dealing with scheduling the service and I'd hear from someone within a couple of days to schedule. Today she emailed me to say it is a sound insulation part, and not covered under the service warranty and it's something I should just put back in myself (even though, again, I don't know where it came from and it's not in the manual). I said my email from the person who sold me the warranty says that all repairs other than cosmetic would be covered, and that i could get rid of my Centerpoint coverage. They said they would have to charge $200 plus the cost of a new part (unless I wanted them to reinstall my torn part). I asked if losing the business of a long-time customer is worth this feud over a repair. Apparently it is, because the owner agreed that because it's not technically a "functioning part" that it is not covered. I don't see why a manufacturer would include a part that is not part of the "function" of the product, even if it is for sound insulation. Having sound insulation is a functional benefit of a higher priced appliance like the one I bought. Save yourself the grief, go elsewhere.

OUR FRIDGE QUITE WORKING SO WE STOPPED IN TO MAKE A REPLACEMENT PURCHASE. FOUND ONE WE LIKED BUT THE 3 EMPLOYEES WORKING WERE TO INTO EACH OTHERS PLANS FOR THE NIGHT THAT NOT ONCE DID ANYONE ASK IF WE NEEDED HELP OR ANYTHING AT ALL. IF THIS WAS MY STORE AND HEARD THIS, THEY WOULD HAVE BEEN FIRED ON THE SPOT. A $3,500 FRIDGE SALE IS MORE IMPORTANT THAN WHAT YOUR PLANS ARE FOR THE NIGHT. I REACHED OUT TO THE STORE TO LET THEM KNOW WHAT HAPPENED AND SURPRISE, SURPRISE.... NO RESPONSE. WE MADE THE PURCHASE FROM A COMPETTITOR 10 MINUTES AFTER LEAVING WARNERS STELLIAN, **** RAPIDS. I HOPE YOU HEAR THIS REVIEW AND MAKE SOME CHANGES OR CLOSE DOWN. WE WILL NEVER SHOP WARNERS STELLIAN AGAIN!

So my 10month old washing machine decided one day not to turn on. That was August 22nd. It is now October 9th and I am STILL without a washing machine. I can’t begin to tell you how many times I have spoken with Warner Stellian, with whirlpool, with supervisors and managers and repair people, a lot of time it was me leaving messages and not receiving return calls. It’s maddening. The first time the repair man came out ( 2 weeks after the initial call) he determined the problem to be the mother board. He began to replace it and found out the new part was defective. He ordered a new part express, I thought it would maybe be a week tops. Nope....after hearing absolutely nothing from anyone I finally called (probably the 100th time) and finally spoke to someone who said the part was on back order and there was no way of knowing when they would get one ..queue week 5. . So, I called whirlpool and that was almost as much of a fiasco but they were able to locate a part and had it shipped directly to me. But wait! It’s going to be another 2 weeks before Warner stellian can get here to replace it. So I waited....and the repairman came to replace to part. Guess what? It’s not even the issue! It’s a completely different part. So he ordered a new part and now we wait....queue week 8 and I’m still sitting with no washing machine and I was told that when the part does come they can’t guarantee anyone will be able to come out for a couple more weeks because they are so busy with repairs. Not once has anyone tried to call to give updates or anything. It’s probably the worst customer service I’ve ever experienced. I’m a very patient person but I’m pretty much over that now too. I’ve spent hundreds of dollars at a laundromat washing clothes over the last 2 months. I can’t even tell you! 2 of us in the house work in healthcare so we can’t very well have dirty scrubs laying around for weeks on end. At the end of the day, I understand that things happen and things break (even on a 10 month old machine) but for the love of baby Jesus, talk to your customers, communicate things. Try to make it right.

I'm not very happy with the washing machine. It doesn't fill out with enough water to wash clothes.

1. During initial call to schedule repair, I was unable to schedule an appointment until I could call back with model and serial number so that they could determine what parts to bring for repair. 2. Called back with requested model and serial number - no answer but left information on voicemail. Waited 3 days for return call - nothing. 3. Called a third time to schedule repair and was again asked for model and serial numbers. Explained I had already provided that information via voicemail. They didn't have it so I provided it again. Was told that they would send the info to the "parts department" or something of the like, and then they would call me back to schedule appointment. No call back. 4. Called a FOURTH time and was told yes, we could now schedule the appointment and that the repair person would have parts for my appliance based on the model and serial number I gave them. I was then given a date but they needed to collect $99 upfront. Ok, whatever but then I asked what time to expect repair person on the provided date - NOPE, couldn't do that at all but did say they could call the night before with a three hour window. They needed to collect money upfront but couldn't even provide a 3 or 4 hour window of time?!?! 5. Asked to speak with a supervisor. None available but they would have someone call me back. 6. Received voicemail from a supervisor stating that, sorry, I must pay the $99 fee upfront and sorry, they weren't going to provide a time until the night before. 7. Very reluctantly called back again to schedule the appointment. Gave them my credit card number and accepted the fact that I would just have to take the whole day off to be available for the repair person. Verified that the repair person would have appropriate parts based on previous conversation in which I provided model and serial numbers. NOPE - she didn't know what I was talking about. I explained the previous back-and-forth regarding serial and model numbers and that I was told that by providing them, the repair person could confirm parts available and would have them on hand for the appointment. She didn't seem to know what I was talking about. DONE. My fault for wasting so much time with them when from the very first call, I was not happy. Shame on them for treating their customers with such disdain.

Scheduled for delivery on Saturday between 2:30 and 4:30 pm. They were supposed to call and Saturday and give us and tell us when they were going to arrive. I called them after 4:00 pm when I had not heard back from them and was told that they wouldn't be arriving until after 5:30 p.m. then it was 7:00 p.m. When we told them we had been waiting all afternoon and we were going out with friends that night, I was told they would try to come Wednesday. Okay, haven't done wash for a couple of days so this was very upsetting. Called a couple managers and ended up having them deliver it on Monday. The delivery guys were very nice but kind of irritated that washer and dryer were sitting out on the street in front of my driveway for at least a half hour. Kind of felt weird. I do love my washer and dryer and the quality is great. I just wish the delivery was less stressful.

Absolutely horrible service! Spent a lot of time with a sales guy who clearly has no idea what he is talking about and told us all range hoods need to be vented upward and told me I will have to rip up my upper cabinets to do so. Not the case. Bought an $1800 Thermador gas cooktop that was defective. The store wouldn't return it!! They wanted to repair it! I insisted I wasn't going to repair a brand new appliance right out of the box, especially when it's within the warranty. The website states I should go through my sales person to honor the 30 day return, but he dismissed me and said he'll support whatever customer service stated (which was to repair it). The C/S team was very cheerful as they attempted to set up a repair service call. Asked to speak to a manager - no one called. Called my sales guy, who was rude and condescending. I insisted I talk to the store manager, but was told he's either busy unloading a truck or with another customer (this was 10 am on a Tuesday; I'm sure the store isn't hopping at that time of day). Hours later, the store manager called and said he'd replace the appliance. I have to say, I was never told WS has an installation team in place so I had to look for someone myself. My husband called the store to complain, and they said they'd install it for $240. When the new appliance arrived and the delivery team asked when they could install it, I asked how much it would be, they said $180! I found MN Plumbing and Appliance repair for $130 and their service is outstanding. I had WS drop it off at the house and take the old ones away and be done with it. I would never purchase anything from this store - EVER.

Would not recommend Warner Stellian. Purchased a $1K GE Stove in April 2015. Near June of 2015 we started to smell gas leaking. Turns out they fitted it incorrectly for the use of LP. They came out and had to order a part. A month later (yes it took them nearly 5 weeks to fix it) we finally had it working again. They had zero sympathy for the fact that we had a brand new stove that they set up incorrectly. This time it was under warranty. Most recently only 1.5 years later that same stove...now the oven doesn't heat up. Service was impossible to get a hold of. Once we did they never confirmed the appointment. We were so mad from the previous experience we chose to cancel and find someone else who could 1 fix it immediately, 2 was more knowledgeable, and 3 much cheaper!

After they left - same problem above happened. I called and they could come back in 2 weeks! (during this entire time and waiting over a week to have the come the first time - I could not use the washer!) I asked if they could come sooner - they said they would check with technician who came out the first time - and relayed back to me that they would try to order a new door switch part and call me when it came in to schedule a second time. The next day - they called and said they could not find the part and that it had been discontinued - but could offer me $50 off a new washer. I thought this seemed unusual if in fact it was just a door switch. I called another business on Angie's list who came to my house the next day - and the day after that picked up a new door switch and installed it - no problem - and done immediately. I called Warner Stallion back to tell them what happened - was passed from one person to the next - who said they could give me a $50.00 credit on a new appliance! I told them I felt they were running more of a scam repair business - ultimately trying people to just buy new appliances from them. I asked for my money back --- indicating I did not need a new wAsher since someone else fixed it with no problems. The best they did was credit my account for $50 (half of the $100 I had previously paid them). I told them I was not happy and not satisfied. They could have cared less.

ABSOLUTELY APPALLING customer service. To be precise, WS is competent when trying to make a sale, but after they have your money, it's a whole different story. I purchased a fridge and an extended warranty. The fridge was delivered without the interior light working. I call that day to report the problem; my call gets forwarded three times, one time I'm disconnected, I speak to at least four different people. No one wants to handle the problem, I actually get told I have to pay for the repair (something like $150 for a service call). I say the fridge has been in my house for under an hour, I'm not paying for its repair. That was 2 months ago. The fridge never gets repaired: after waiting 1 month for a technician to come, he realizes he can't do the repair. He says he'll be back soon to replace the part. Then no call, no update, no one owns the problem. If I call WS, it's like they're hearing about this issue for the first time (again and again, like Groundhog Day). And when you call, rarely does someone answer the "customer service" line; leave a call back message and no one calls back. Even if you buy a high end product and a special warranty, WS won't stand by it and they treat you like a jerk for trying to get the thing you paid for. After two months of trying to get WS to fix the malfunctioning fridge, here's what it then took to get a (partial) refund. First, I was told by Erin Anderson, Customer Service Manager at WS, that they would issue a refund minus a restocking fee of several hundred dollars. I said that was ridiculous as they delivered a product that was not fully functional; I was returning it because it didn't work, not because I changed my mind. Second, I was told by Erin that they would give me a refund but only after they pick up the fridge; I say of course, I will stay at home for them to pick it up. Once they have the fridge - surprise! - I'm told they will issue a refund, minus the $249 extended warranty I purchased. Seriously, they tried to keep the money I paid for a warranty on a malfunctioning fridge they delivered and never repaired. Thus, I need to waste more time, energy, and phone calls fighting that attempt to withhold my money (if they try this with you, call the Attorney General's office and the BBB). Third, in Warners Stellian's last ditch attempt to not issue a full refund, I'm told they will issue the refund minus $10 for recycling the box the fridge came in. That's right, they want to keep the charge for recycling the box that the malfunctioning fridge was delivered in. The product I had to return because it was not fully functional; they are charging me for its box!!! Never mind that my receipt says the charge was $9, not $10. Nevermind that I took off two half days of work to get the fridge delivered and to wait for a repairman who couldn't repair it. Nevermind that I had to make over a dozen phone calls, most of the time leaving messages because no one answers the "Customer Service" line. After all that, Warners Stellian wants to stick me with a $10 charge for recycling the box of a product I no longer have because it was delivered malfunctioning. The woman on the phone assured me that they just "can't" refund that $10. Of course that's utter BS, but I'm tired after months of fighting with a company to fix a $1500 fridge I purchased. Warners Stellian's attempt to rip off customers is unparalleled in my experience: they will attempt to rob you at every opportunity (that's what this is), giving the most implausible reasons, when they should simply say, "Sorry for the inconvenience, here's a complete refund." Warners Stellian, devote the energy you expend in ripping off customers to providing decent customer service. Then you might become a company worth people's custom. All I can do is warn others: avoid this company unless you want to experience terrible Customer Service and extremely dubious business practices.

We also purchased an extended warranty on the refrigerator and 9 months later the ice maker failed and we had to use the warranty. They were able to come out and order the part and repair the fridge. They also matched a price within 30 days of purchase for our refrigerator.

I got the delivery and haul-away option, which is good. No hassles figuring out what to do with old grill. Scheduled delivery for Saturday, April 18th. They offer 2 hour window and a 30 minutes heads-up call. Around noon on Saturday, I called to see where we were on route, they had no record of delivery. I then called the store, spoke with salesperson who helped me. He said he remembered selling me the grill, apologized for the mix-up, he wasn't sure how the dates got changed. He told me it could be delivered on Tuesday, I explained we weren't home. He stated not a requirement, so that great, let's do it. I was annoyed about the missed delivery because we had purchased a bunch of stuff for grilling Saturday but whatever, mistakes happen. On Tuesday, I get home around 6pm from work, look in backyard, grill was delivered but not covered. It happened to be freezing rain, so my new $1000 grill is covered in freezing rain. I go out back to put make shift cover on it and find that they don't install the grates and various other odds and ends. I called about my missing grill cover and that there were unassembled components inside the grill. He explained that when they deliver grills, they don't always put in the burner covers and grates b/c if the purchaser is moving the grill, they can get scratched. If the grill is "in its final location" they will install grates and burner covers, etc. None of this is mentioned during the purchasing process or scheduling of delivery. The person with whom I spoke was really apologetic about the grill cover not being delivered and had it delivered the next day. The following Saturday, I watched a YouTube from the Napoleon website to try and figure out if I had the burner covers installed properly b/c it isn't clear from picture. Couldn't figure it out, called store and spoke with someone who wasn't very helpful. I am not a grill assembly expert and found him to be a little condescending. Ultimately, I had to drive back over to the store to look at floor model. Again, for $1000 I don't want to put something on top of burner incorrectly and break it. I will note that we used same store and company for our refrigerator purchase and everything went smooth. To be fair, I should have posted a review on that one as well - it was last year. This grill delivery was a debacle. They should have not even charged me for the cover given that it didn't get delivered until the 2nd time they came to my house and the day of delivery my brand new grill was covered in freezing rain. I suspect if you are home when they deliver it, they would be happy to finalize the assembly, answer questions, so just be cautious about getting it delivered when you aren't home.

Excellent! We needed it installed in a short period of time and they went out of their way to schedule the installation out of their normal delivery routine. They had a large collection, good products and exactly what we were looking for at a reasonable price. They delivered it and solved it quickly. I would recommend them.

We went to their store in Edina/Minneapolis. We had already decided on the model that we want after doing research. The price quoted was approximately what we expected. They offered installation at $169. The store said that they cannot set up the appointment. This was set up for 4 days later after a long period on hold with the company's scheduling dept. The installer came to our home took a look at the old dishwasher installation and said that he cannot do the installation as the plumbing connections at our home are not the way he expected them to be and left with the new dishwasher. I tried to call the store but the person who picked up the phone says that the agent who sold us the appliance is not in. I asked for the manager and was told that he is unavialable. I went down to the store and asked for the transaction to be canceled. They said that the cancellation can only be done from the central office but they said that they can recommend a plumber who can do the job but the deal was to be between us and the plumber. They said that they will refund the installation charges. We then called the plumber who gave us a date about 5 days later. Again waited at home during working hours for him. He then calls at the time he is expected and says that he has another job at the time and cannot come. I then called the store and said that we want the whole deal cancelled and for the money to be refunded. I asked for some sort of confirmation of the cancellation by mail or email. We waited and saw neither the check nor mail conforming cancellation. Called the store again and then was told that the check was in the mail. Called the central office and the person on the phone said that they cannot locate the transaction. I asked for the supervisor and was told that the supervisor is unavailable. Finally we send a registered letter to the VP of marketing demanding a refund. We received the check after the letter reached them (about a month later). We bought almost the same model from a competing national chain and they arranged the installation which went without a hitch. The total after installation was $100 cheaper.

On September 12th I had a leak in my LG washer which was purchased at Warners Stellian. (Typically I do not purchase extended warranties, but this time they must have gotten me on a weak moment. I purchased an extended warranty from NSI through Warners.) I contacted NSI to file a claim and had Warners as the servicing agent. They said Warners would call me in three days. Three days passed and no call. I finally decided to find the leak. I ordered a part online, had it delivered, and installed, by me, within 3 days, and still NO call. I find it ironic this is the second time I had a claim with NSI and Warners and had a similar experience the first time around. They did fix my problem the first time, but it took 2 weeks and 3 phone calls from me including one to the salesperson, store manager, and then the customer service manager. I try to be reasonable with negative experiences, however, my experiences with Warners Stellian are simply not acceptable by any business. Needless to say, I will not purchase any future appliances from them. Purchase with caution!

I used the Edina location and they were excellent. They had knowledgeable staff and good installers. There were no issues. It was really a good price. They beat out a lot of other places. The installers were on time.

Got a call from the installers and asked them how much it would cost. I was told it was within the Warner Stellian pricing structure and it would be $660+tax+parts+anything else needed. I have no idea how much installation usually costs but the difference was a concern so i went back to Warner Stellian to discuss. The sales associate that sold me the equipment was not available so I was directed to another one who from the get go had a bad attitude. I did not go into the store to argue about prices but that is all the guy wanted to do. when I asked for a refund he scribbles something on a business card and threw it at me claiming the refund was made and i could not have a receipt. he continuted to argue about prices and was just generally rude. i got the refund and purchased the exact same appliances at the Home Depot with far less hassle and $400 cheaper and cheaper installation too.

We purchased an in wall Fridgedaire air conditioning unit for around $750.00 with "free installation and delivery" from the Edina location. The Warners Stellian "installers" did not have the "install kit" upon the initial delivery. The second attempt: did not have the correct parts The third attempt results: had the parts but it was crooked and rattling when the unit was turned on plus it did not seem to cool. (This was a simple install where the air conditioner was slipped into an existing metal sleeve in the wall) . We shimmed and tried to correct ourselves over a period of time but it still rattled. We contacted the Warner Stellian saleman. He promptly punted our problem to the "service department" where you wait on hold for 15 calls ahead of you. We decided to search Angies List for an appliance handyman with an Angies List A+ rating. We found one and he showed up in 2 days. He helped us remove this heavy appliance from the wall & simply shimmed with some strong wood to straighten and correct the rattling. I will not buy from Warner Stellian again based on poor customer service and poor install of this in wall air conditioner.

I recently purchased a washer & dryer from WS in Edina. WORST CUSTOMER SERVICE EXPERIENCE EVER! First, it was the nickel and dime gimmick by the the sales guy. He insisted that I had to buy the $30 electrical plug for the new dryer or else I might have "warranty issues." Next, when I received my delivery notice in the mail, I saw that my telephone number was incorrect. Thinking I was doing a good thing, I called the Edina store to correct its error. The first person I spoke to had extremely poor listening skills as he immediately asked me how WS could have "called me" if it had the wrong number? I was stunned - obviously the man heard nothing of what I said. I then explained, again, that I received the delivery notice "in the mail" and my telephone number was incorrect on the notice. Apparently this was too much for the man to digest, as I was then transferred to another WS employee who, instead of apologizing for the error, started lecturing me on proper telephone decorum by instructing me to stop being so "hostile." Apparently, at WS when you have a complaint regarding your order you're "hostile", and can therefore be ignored. It gets worse. When I gave him my correct number, the WS employee insisted that I was wrong and that my number was properly transcribed on its delivery notice. Unbelievable! Again, it wasn't. As before, the WS employee simply refused to listen to what I was saying; his attitude being that of absolute indifference. At any rate, after two attempts, the WS employee apparently listened long enough to finally acknowledge that the number was, in fact, wrong on the delivery notice. However, when I asked him to read the number back to me so that I could be sure it was recorded correctly, the WS employee started to read it back to me very slowly, in a mocking manner, as though I was the one with the comprehension problem. Needless to say, I was furious at the disrespect and poor customer service shown to me after shelling out over $1,300 dollars for a washer & dryer. I I called corporate but all I received was the standard, "gee we're sorry ... hope you change your mind about shopping with us again." For the record, I won't. If my family hadn't been without a functioning washer for the last few days I would have refused delivery. As it is I made it very clear that, although I am in the market for a gas grill, dishwasher, and other kitchen appliances, I will not set foot in another WS. Be warned, when it comes to customer service, WS is no better than any of the big box stores, and after the sale - customer service is simply non-existent.

I had purchased appliances (washer, dryer, refrigerator) from Warners Stellian when we moved into our new house nine years ago. We were coming from another state, a realtor had recommended them and the whole process, including ordering them while we were out of state and having them delivered and installed once we got here, went smoothly. Well here we are nine years later and I needed a new dishwasher. I was a little wary of using them based on reviews here, but after shopping around I decided to go with them again. I'm happy to report that things again went smoothly. The installer (I can't remember his name) was prompt, actually early, and took great care to not damage the floors, cabinets or walls getting the old one out and the new one in, and he had to work in a pretty tight space. I am neurotic about such things and really appreciate people who respect my home. I would not hesitate to buy from them again and would recommend them.

Our dishwasher had been making funny noises for quite a while and finally it just quit working. It was about 18 years old, so we figured its life was over. We went to Warner's Stellian and the sales person was very knowledgeable. We were interested in a Bosch dishwasher and he explained the differences in the models and steered us to one that seemed just right for us. By the way, it was not the most expensive model, and we appreciated that very much. This was on a Tuesday and on Thursday the dishwasher was installed. The technician was very knowledgeable also and did a great job. He was very professional as well. Unfortunately for us, most of our appliances are of the same vintage, so we will be in the market for others I'm sure. We will definitely go to Warner's Stellian as we were very happy with their professionalism and service.