"I had an EXCELLENT experience with Comfort By Design (Hudson location) starting with Aaron who came out to give me a quote on replacing my Furnace/AC to the guys that installed it all. Aaron thoroughly explained all of my options and provided me an estimate right then and there.  He communicated with me very promptly on any questions I had when I was deciding what to get. Everything he said (quietness, quality, what was included in the price, etc) was exactly what he promised. The guys who installed it both knew what they were doing, were very professional and cleaned up everything as if they were never there. They also were there exactly when they said they would be.
Comfort by Design is very reasonable and left me feeling good knowing what I spent my money on!   My only regret is wasting time getting 3 other quotes.  STRONGLY RECOMMEND!!!
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"The process of having a securuty system installed was painless and afordable. We were impressed by the quality of the products installed and the time and care that was taken to teach us how to use the new system."

"I have hired Custom Christmas Lighting for two years now. The installation crews are very courteous and professional. My house and yard looks beautiful. I highly recommend hiring these guys for your outdoor Christmas lighting needs. You will not be disappointed. Rob is a very responsible business owner and strives to make sure his customers are satisfied."

"Another reliably good service transaction from Cady and Dustin (and two roofing sub-contractors). We got an estimate for this project during a previous visit. Price was competitive with another Angie's-Listed electrician. We went with a known entity. NuTone 2.5-sone bath fans, with switches independent of the light switch, were installed in two bathrooms. A separate switch had to be installed in one of the locations because of room configuration; the other room had a simple replacement of switch type. It was an all-day project, but work was good and a decent value. Dustin kept up cleaning attic insulation throughout the day. Only minor complaint I have is a small divot put into the wall plaster near one of the switches."

"Hal and I have been working together on several interior and exterior projects over the past three or four years.  The most recent project was the completion of the backyard fencing, including a gate.  As always, Hal expertly managed the project.  The quality of his work is always high.  The fence is gorgeous with Hal's sense of artistry clearly evident.  I find that Hal is extraordinarily conscientious and a very effective communicator.  He and his team are reliable, and Hal actively supervises the team to ensure that the work meets his high standards.  Hal and his team's work is completed quickly and timely, and the work site is always neat and clean.  Hal and his team are very careful to respect my neighbors' property during the tear down and construction phases and to keep my dogs' needs in mind (they always installed temporary fences over night so that the dogs could run during the evening).  It is hard for me to find words to describe the skill and artistry that Hal brings to fencing project.  I recommend referring to his website at www.gardenstructuresandmore.com.
I highly recommend Hal and Garden Structures and More for backyard fencing projects.  Hal listens to me and designs structures that match my tastes.  He provides me with guidance and suggestions that are truly helpful.  I don't spend any time managing Hal's projects or checking his work as I know that Hal has such high standards for his work.  Hal is very good at communicating with me.  I always know the status of a project because Hal has always contacted me before I can even thing about calling him.  In the end, Hal makes it really easy for me to get projects completed, which is something that I value in a contractor.  As an aside, Hal's skills and reliability extend to interior projects.  Hal has built two stair cases, refinished bathroom walls and ceiling, and completed other projects for me.  Hal is very knowledgeable, reliable, and skilled about interior projects.  Again, I highly recommend Hal and Garden Structures and More.
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"This company has treated me well, especially Mike Museus, who worked over a year (last summer and this spring) to find out why there was a fluid leak in my new AC unit. The leak didn't affect the cooling of my home so I wasn't concerned, but Mike was persistent, even to returning finally with an "expert" to help diagnose the problem. What they found was that the A-coil above the furnace was full of tiny pinholes. On the day this was to be replaced, Steve came before 9 a.m. to remove the defective A-Coil and install the new one. He worked on it all day, without lunch or a break, leaving shortly after 5 p.m. There was no charge, as it was still under warranty. With all that, he still took the time to explain to me why the replacement was so important: that the defective A-Coil could eventually leak enough to damage the furnace below it. Because he was using solder, I believe, to install the new part, he turned on the ceiling fan in the adjacent room to mitigate the fumes. My only complaint is that a few of my vinyl floor tiles were damaged/discolored by the soldering process. That part of the flooring has had water damage before and is missing a few tiles so, after a day of hard work, he may have attributed the damage to work done before. It's not a big deal; I just wish he'd have said something. I have to hand it to Steve, though; he was working by himself, which frequently required him to leave the furnace area to check the outdoor AC unit, then rush back to the indoor work. I think it might have been a two-person job. At least, an assistant could have facilitated some of the work done."

"Does a very professional clean job. Very knowledgable. Did a great job of cleaning up a messy electrical situation from the previous owner who apparently did a lot of his own wiring and had done dangerous and very non-code compliant work."

"Justin and his crew have been amazing to work with every step of the way. 0ur roof was damaged in a storm last summer and we put it off until this year to have it looked at. Justin was extremely responsive and timely in coming to look at it, met with the insurance agent on extremely short notice, and was highly knowledgeable in helping us to understand the insurance process. He and his project manager, Darrin, were always available to answer questions and help us with samples and decisions. While they helped us understand every step, we never felt pushed or talked down to. The communication both ways was always very quick and polite. The entire team that worked on our property was obviously very skilled and took pride in their work. They took extra steps and time to make sure that gardens and landscaping surrounding the house was carefully protected during the tear-off process. That being said, they did work very quickly! At the end of each day, they carefully cleaned up the work area. Based on our many interactions with JJ Home Services, we booked him for several other projects around the house (siding, bathroom remodel, door and window install). He has assembled a great team, and we really appreciate the working relationships we've seen that have been established with all of them."

"The project went very well. Work started as soon as the city inspector signed off on the permit, and was completed on time. At the end of each day Five Star left the site clean and orderly. They encountered some unexpected hidden problems which they resolved without adding any extra costs to our bill. Paul and Kelly were pleasant to deal with at all times, and we will gladly recommend them. They did quality work, on schedule, and on budget."

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My new garage/shed was finished approximately one year after I signed the contract with Heinen.  He did a good job of designing the garage (in his head; no drawings) in a way that was economical and works.  Greg Heinen is very personable and generally easy to talk to.  We talked over options and worked through questions and decided on a final design.  My dissatisfaction mostly arises from the length of time it took to finish the work and the difficulty I had in knowing what was going on with the construction schedule. 

Problems started (at least in part) due to heavy rains in June of 2014, which seemed to get everything delayed for months.  I also now (in hindsight) think that because Greg is a relatively small general contractor who works with a number of subcontractors, the delays were due to the availability of many of his subs.  The original start date was to be June of 2014, then pushed back to late July, and then he couldn't give me a date and stopped communicating with me. A crew finally came to demolish the existing garage in late September.  The general pattern was that Greg would tell me when crews would be out, more often than not the crew would not show up on that day, and I would get a series of promised start dates that also did not happen.  Construction continued sporadically in this manner through October and November, and in December I had a garage that was usable (although without electricity except via extension cord).  This spring they finished up with a new driveway (the first was incorrectly put in) and the electrical hook-up.  Some of what I wanted for the garage/shed did not occur and I had to decide whether it was more important to get the garage done or to get it done in accordance with the contract.  Because it was so late in the year, I generally decided on getting things done.  The item that I am most unhappy with is the eave depth. They were supposed to be 18" but wound up being only 12".  Since the roof trusses. were brought onsite pre-constructed, I didn't realize the depth was off until they and the walls were up  so I could measure.  By that time it was late October or November and I needed a garage for the winter.

In general, my experience with the subs is that a few of them showed up when they were supposed to and worked full days, but more of them seemed to show up about 10 a.m. and leave about 3 p.m.  One crew of two showed up at 10 and I saw one of the guys standing around for two hours.  He said they had thought nails would be there, but the right kind of nails weren't there, so the other guy had to get them.  So, it took this guy 2 hours to get the nails (!) and then they left at 3.  On the other hand, the crews that did the framing and put in the second driveway did an excellent job, and the garage and shed function well.  I wonder if part of the problem is that Greg trusts his subs and some of them take advantage of that. Greg seldom came out to see how things were going and seemed to just ask the subs what was going on and simply take their word for it.

In summary, I got the garage and shed we discussed (with the exception of a few items which Greg readily removed from the final cost) and am happy with how it works.  The process of getting the garage, however, is not one I'd like to go through again.

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