"Kyle was prompt an prepared starting work as soon as he arrived. He had a plan in mind for the order of small jobs he planed to do. The plan to stain the door didn’t work out so he transitioned into painting the doors without fuss or muss. He worked efficiently and stayed on his time line. He communicated about progress and was pleasant while working. I was very pleased with Kyle’s work an would not hesitate to hire him again or share his name with my friends."

"Quick to respond and had ideas to help improve our home. Had immediate availability for us and did quality work on our railing."

"John was professional and was able to quickly come to our house to give us a quote. Communication was easy and he did a great job repairing our siding that was almost 30’ up. Thanks!"

"They did great work and were very punctual. Made the job very easy to get done! The doors look great"

"Jeff removed all my ceiling molding prior to new ceiling install, then installed 600 linear feet of new molding. Exceptional attention to detail and was very creative in challenging situations. Very happy with final results.. I would highly recommend Jeff and his team for finished carpentry work. I appreciate his professionalism and dependable service."

"Jason was amazing to work with, the final product, a shiplap wall looks absolutely amazing! Jason did an amazing job! Such attention to detail, expressed extreme care and strived for as close to perfection as possible! We already have plans of future projects we will go straight to Jason for!"

"Found Sentri on Angi. Jeanette and Violet were very pleasant and efficient in getting a contractor to me in the time frame needed. The contractor was excellent and the roof looks great! I would definitely work with them again if I had additional projects."

We take great pride our experience, expertise, quality, and customer service that we provide to meet the consumers 'needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. Order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

"I marked up a template with the size of the table, and the company made the pad from the template. The pad was mailed to me."

"We love our fence-- it's beautiful!  Yet, while the final outcome was"A" worthy, a few bumps along the way unfortunately weigh down my overall rating.
When I reached out to Artistic Fence through Angie's List, I got a timely response and an estimate soon followed.  I liked the samples of their work, the price seemed fair and reviews on Angie's List were strong so we signed the work agreement and made our deposit without delay.  
The bumps were essentially the result of some inconsistencies in the way of customer service.  Namely, we were not impressed with the crew that did the tear-out of the old fence and placed the posts because of their general lack of professionalism and regard for our property.  I feel pretty strongly that every crew working residential jobs needs at least one person who has the soft skills needed to, at the very least, introduce themselves to the homeowner and say what they are there to do.  If there was such a person in this crew, he did not introduce himself, which caused some unease.  Plus, they did not space two of the posts correctly so one needed to be dug up and moved by the builder.  I believe with more proactive and detailed communication from a project manager, my expectations could have been managed more effectively.  For instance, I was expecting the crew in the morning of the first day so I stayed home from work to get them set-up with power and water.  After a couple hours I inquired about their whereabouts.  Turned out they didn't arrive until the afternoon and then worked for only an hour and while I understand the weather's heat was likely disruptive, I felt out of the loop.  Or, perhaps that was part of the project plan all along, but based on my expectations they were late, left early and threw the job off schedule. Things turned around after I expressed my frustration over having a torn-up, exposed yard and  being told the job would not be finished by the agreed date or two days after that when we were slatted to host an event in our backyard or two days after that. 
They responded with great service recovery?moving things around to send out their ?best builder? (perhaps owner too) to get things very close to finished allowing us to get our yard cleaned up in time for our party.  He was great?friendly, understanding, and detail-focused.   He was very apologetic about our experience with the earlier crews.  He communicated how he was going to approach the build.  When he finished, he gave his recommendations on care, including staining.  He let me grab some scrap pieces to test stains.  He even offered to haul away some old concrete footings from a separate project, which was very helpful.  And, like I said at the beginning, the finished product is really lovely and has helped us enjoy our backyard so much more.
Based on the final product, I think it?s a shame this project didn?t earn an A because the fence is truly excellent.  The process in total was good, just falling short of great.  I would certainly recommend Artistic Fence and I would use them again in the future.

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