Get matched with top deck staining pros in Gaylord, MN

"Very easy to work with. Asked to do an extra painting project we had not previously discussed and it was no problem."

"Excellent work. Attention to detail was wonderful. All furniture and woodwork was prepped and protected. Results are the BEST! Would use them again."

"We love our fence-- it's beautiful!  Yet, while the final outcome was"A" worthy, a few bumps along the way unfortunately weigh down my overall rating.
When I reached out to Artistic Fence through Angie's List, I got a timely response and an estimate soon followed.  I liked the samples of their work, the price seemed fair and reviews on Angie's List were strong so we signed the work agreement and made our deposit without delay.  
The bumps were essentially the result of some inconsistencies in the way of customer service.  Namely, we were not impressed with the crew that did the tear-out of the old fence and placed the posts because of their general lack of professionalism and regard for our property.  I feel pretty strongly that every crew working residential jobs needs at least one person who has the soft skills needed to, at the very least, introduce themselves to the homeowner and say what they are there to do.  If there was such a person in this crew, he did not introduce himself, which caused some unease.  Plus, they did not space two of the posts correctly so one needed to be dug up and moved by the builder.  I believe with more proactive and detailed communication from a project manager, my expectations could have been managed more effectively.  For instance, I was expecting the crew in the morning of the first day so I stayed home from work to get them set-up with power and water.  After a couple hours I inquired about their whereabouts.  Turned out they didn't arrive until the afternoon and then worked for only an hour and while I understand the weather's heat was likely disruptive, I felt out of the loop.  Or, perhaps that was part of the project plan all along, but based on my expectations they were late, left early and threw the job off schedule. Things turned around after I expressed my frustration over having a torn-up, exposed yard and  being told the job would not be finished by the agreed date or two days after that when we were slatted to host an event in our backyard or two days after that. 
They responded with great service recovery?moving things around to send out their ?best builder? (perhaps owner too) to get things very close to finished allowing us to get our yard cleaned up in time for our party.  He was great?friendly, understanding, and detail-focused.   He was very apologetic about our experience with the earlier crews.  He communicated how he was going to approach the build.  When he finished, he gave his recommendations on care, including staining.  He let me grab some scrap pieces to test stains.  He even offered to haul away some old concrete footings from a separate project, which was very helpful.  And, like I said at the beginning, the finished product is really lovely and has helped us enjoy our backyard so much more.
Based on the final product, I think it?s a shame this project didn?t earn an A because the fence is truly excellent.  The process in total was good, just falling short of great.  I would certainly recommend Artistic Fence and I would use them again in the future.

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"Everything was done better and faster than I expected! They were very knowledgeable about paints and the process. They even took on a few extra projects I needed painted such as some exterior cement wall and our porch swing. Very kind and professional!"

"Tom came out to bid on our project on May 22, 2014.  He was very thorough in explaining how much and what type of paint would be needed.  He was reasonable and fair with his estimate.  He came to our home on June 20th and prepped the entire area first. He asked us to come into the home to see the prep work.  Once we approved, he then started spraying all the ceilings.  As he was working, he asked us to come back in to see the difference between the newly painted area and the old.  Remarkable difference.  He sprayed the textured ceilings twice with primer/paint.  He did a nice job cleaning up.  Very personable and nice to work with.  I would recommend him.
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"Difficult job - in hind-sight, both doors should have been replaced. Original bid was for replacement of one of the doors and repair of the other.  The repairman decided to attempt repair of both doors.
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"We had a great experience with Justin and his crew. Initially we contacted him to replace some 65yr old windows, and he was the only contractor to bring to our attention that we had hail damage on the window wraps, siding, gutters, and roof. His experience really helped us thru the insurance claim process and it ended up being a huge cost savings for us. We were so impressed with his customer service, we decided to have him convert our 1-season porch into a 3-season porch, install tile flooring, replace some doors, and paint the interior and exterior of our home. He listened to our ideas, gave us options and suggestions, and helped create solutions for all of the projects. He's like a fiduciary for home improvement and we relied on his expertise to make some great choices to improve our home."

"Excellent everything went smoothly. Went above and beyond their job they cleaned out our gutters."

"TM painting group was working on my very old deck cleaned it, power washed it and sand and paint it exceptionally and my deck looks amazing!!
Worked on my Garage door and siding as well as my front door and window painting was so professional and amazed in the way they did all the job within the time frame I have them !!!"

"Job was done well, driveway looks great despite needing a lot of work. Nate was very responsive to emails and calls; there was a little delay in getting the job done due to the season, and they hadn't worked out the payment details until the date of service. an equipment breakdown delayed their arrival time to do the job, but once they were on site the team worked quickly but professionally, leaving a great looking driveway. I have seen other companies spray their resurfacing materials onto lawns, but this was not the case with Heartland.
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