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"Some of the work performed by Unlimited Masonry was not satisfactory and when the work was completed. This was communicated to the owner, Sam. He told us to allow it to dry and if it still wasn't what was expected, they would return and perform the required repairs. Based on his word and handshake, I paid for the work in its entirety ($3170). After a couple of weeks, I contacted Sam and he agreed to perform the repairs. A repair date was scheduled, but Unlimited Masonry never showed up or called to provide an update. Matter of fact, I haven't heard from Unlimited Masonry, since Sam took payment. I logged a formal complaint with Home Advisor, and they were able to reach Unlimited Masonry, but they refuse to make any repairs AND aren't willing to go to Arbitration and let an independent party, review this dispute. The integrity of a business is its greatest attribute. I feel Unlimited Masonry lacks this because they committed to making repairs, and I now believe their only intent. THAT WILL NEVER HAPPEN AGAIN. Also, most reputable businesses would stand behind their work and would have no issue with Arbitration. The fact that Unlimited Masonry refused Arbitration says volumes about them as a business and the owner's character."

"This was to be a 6 - 8 week project. We started on September 15th. We expected it to be done mid to late November. It is not complete as of January 18th. We have sheet rock dust everywhere, on all walls, floors cabinets, etc. We have walls that need to be repainted, trim to be done, carpet to lay, plumbing to complete, some cabinet work to finish and Custom Bi-fold doors to make for the oversized framing of the openings, and closet shelves to install. I am leaving things off the list I am sure but you get the picture. Our main contact, Lance, has not contacted us in 3 weeks. Our project sits. My thinking is that he is walking away from it as his last communication with us was to have a worker pick up a check from us in December for our carpet and flooring overage. He didn’t buy carpet is our guess as we have not gotten a install date, we were promised a schedule on December 27th. The team that was used for framing did not have enough experience. Almost all walls are not square or plumb. All Door openings were framed too tall and wide, including the Bi-fold Closet Doors. This team was also used to sheetrock. When I pointed out to Lance the many issues with their work he shrugged it off as not being too bad. Too few screws in the field and too many in other places. All outlet, light switch and register vents were cut larger than the cover plates. Requiring after the fact repair work. A pro sheetrocker would have flipped his lid. The taping and mudding was done by this team as well. They used way too much mud, ineffective use of tape and mud made for much much more sanding. They didn’t bother isolating the basement so we had weeks and weeks of sheetrock dust on our main and 2nd floor and that is with the furnace OFF whenever the team was here. The ceiling is passable save for a few areas that have noticeable valleys that are 4 plus feet long. Not all of the sanding is done yet but the walls are painted and have been patched in numerous locations and repainted, so the paint do not match up now. I can go on of course and I am not trying to bash. I am being honest about our experience. We have no idea when the end is and we feel that they have abandoned us for greener pastures. That’s what the lack of communication leads us to believe at least."

"he Chimney Pros did a chimney restoration on both of our chimneys after a chimney fire. Tanner was the brick Mason who did our brick work with Bruce as his assistant. They both earned 5 stars. Tanner did an excellent job choosing the replacement brick and mortar to match our existing brick and mortar. The transition between the existing brick and the new brick is flawless. Both Tanner and Bruce kept our property clean and tidy during the project, and left the work site in perfect condition. Tanner has excellent communication skills. He always calls before his arrival and is on time. Tanner kept us updated throughout the restoration and fully answered all of our questions. We highly recommend The Chimney Pros."