Get matched with top floor polishers in Union Lake, MI

"We are very satisfied with the cleaning job. Sam was very professional . He worked diligently on soiled areas and the results were great."

"I reached out on Wednesday to book standard cleaning service for Friday, April 25 at 9am. I spoke with someone on Thursday morning to confirm. I was told that I would get an email confirmation with the booking info and paperwork. Not long after booking, I contacted them back to change the time to 2pm on Friday, April 25 and let them know that I had not received the email confirmation from the first time I called. I spoke with Mark. He confirmed my email again and said it would be on the way. He also confirmed that my appointment had been changed to 2pm. I called back twice regarding not receiving the email and confirmed my appointment time since I had not received anything. On Friday, April 25 in the morning, I still had not received anything and called again. I spoke with Nicole. The AI system and Nicole stated that my appointment was listed as 1pm. After a high level of frustration at this point I explained to her the entire situation and confirmed 2pm once again. My email address was still incorrect and she stated that she would change it and confirm my appointment for 2pm that day. I finally received the paperwork around 11am and signed it. At 2:15pm on Friday, April 25 I called back as I had not heard from anyone or seen anyone at my home for the service. I was told by Nicole that the person assigned was not available at 2pm. My question, why didn't anyone call me earlier to tell me so. Why was it 2:15pm and no one had called me to tell me that my work would not be done? Why was I booked on Thursday for 2pm if no one was available? The level of service at this company is deplorable!! They rely on AI and even the representatives in the office can't get a simple scheduling task completed. I wasted an entire day as I could have booked someone else that was actually available. A manager called me back (I don't remember his name) and asked if someone could come at 4pm or the next day. He said he would SEE if someone could come at that time, which means he was not sure if he would have anyone. After all of this I don't have any trust in the company that they would do the job that I needed them to do. I canceled immediately!!!!"

"Impressive flooring did a great job! Very professional and reliable. My bamboo floors look great i highly recommend them. Thank you again!"

"Great communication, worked at an amazing pace was very accommodating of us trying to pack and move our stuff out, great personalities"

"They were hired to repair and replace cracking grout. However, instead of using grout (even though we provided the color names), they used a caulk-like paste, saying it works better than grout. Within weeks it was cracking and peeling off. They came back 3-4 times to redo some sections with grout we provided, and those are doing OK. But other sections continue to crack and peel (sometimes like a string, especially in areas that get wet), and they refuse to do anything about it."