Get matched with top mattress cleaning pros in Grass Lake, MI

"I reached out on Wednesday to book standard cleaning service for Friday, April 25 at 9am. I spoke with someone on Thursday morning to confirm. I was told that I would get an email confirmation with the booking info and paperwork. Not long after booking, I contacted them back to change the time to 2pm on Friday, April 25 and let them know that I had not received the email confirmation from the first time I called. I spoke with Mark. He confirmed my email again and said it would be on the way. He also confirmed that my appointment had been changed to 2pm. I called back twice regarding not receiving the email and confirmed my appointment time since I had not received anything. On Friday, April 25 in the morning, I still had not received anything and called again. I spoke with Nicole. The AI system and Nicole stated that my appointment was listed as 1pm. After a high level of frustration at this point I explained to her the entire situation and confirmed 2pm once again. My email address was still incorrect and she stated that she would change it and confirm my appointment for 2pm that day. I finally received the paperwork around 11am and signed it. At 2:15pm on Friday, April 25 I called back as I had not heard from anyone or seen anyone at my home for the service. I was told by Nicole that the person assigned was not available at 2pm. My question, why didn't anyone call me earlier to tell me so. Why was it 2:15pm and no one had called me to tell me that my work would not be done? Why was I booked on Thursday for 2pm if no one was available? The level of service at this company is deplorable!! They rely on AI and even the representatives in the office can't get a simple scheduling task completed. I wasted an entire day as I could have booked someone else that was actually available. A manager called me back (I don't remember his name) and asked if someone could come at 4pm or the next day. He said he would SEE if someone could come at that time, which means he was not sure if he would have anyone. After all of this I don't have any trust in the company that they would do the job that I needed them to do. I canceled immediately!!!!"

"would recommend did a great job"

"Gary communicated very well, which I think makes a huge difference when working with a new contractor for the first time. He was thorough in the job as well as with his communication. He completed the job in a very timely manner and was extremely trustworthy. He was honest when it came to pricing and the timeline in which he could finish the job. He offered suggestions for different looks of what I wanted and more cost-efficient ideas. It was an overall seamless process for me in terms of working with Gary, and I was beyond happy with the result of the project"

"Professional and fair pricing"

"I was quoted based on the premise that the job would take two days with two power washers. He worked one day with one power washer and still charged me full price. We could argue about weather the job was done completely or not. My supervisor was working with him, but I would not be very proud of the work. performed. He made sure he came by to get his check today."

"They did a very good job. Very fast and honest"