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Founded 1981 • With Angi since August 2011
220 W State St
Ashley, IN 46705
08/07/2016
Kalista J.
Service person called to say he was on the way. Arrived on time for appt. Service person was polite, friendly, and professional. Vacuumed out the fireplace unit. Offered to replace the dirty lava rock in the bottom of the firebox for an additional $20. He spent a significant amount of time inspecting and attempting to solicit additional repairs. As he was preparing to leave, I discovered that only half the floor of the firebox was covered by a very thin layer of the lava rock. When I asked him to complete the job, he explained that it would cost another $20 to finish covering the floor. I refused the additional upcharge and discovered the next day that I can buy the necessary lava rock from Lowe's for $9. Overall I feel the minimum charge of $199 for what turned out to be less than an hour of work and the upcharge for materials that should have been covered in the original fee to have created a very unsatisfactory experience. I feel that the service was highly overcharged and the service was greatly underdelivered.
Description of Work
Gas fireplace cleaning and service
Category fireplaces, gas logs
Service Provider Response
We appreciate your thoughts and am sorry you feel that the price is too much, we do try to offer fair pricing in the industry, We do charge for the gas service and service call and not the individual job, some gas services can take 30 minutes others can take over an hour and a half. We are a local small business and sadly can not buy bulk like the large hardware stores can and sell for less than we can offer. The technician follows an inspection process and we require him to share his findings for anything that needs to be repaired so that you as the customer can be aware and decide if and when you want to do those repairs. We would love to show you we have a great service record and hope you consider using us again. Thank you again for this review it is very important for us to hear our customers thoughtsa03/07/2016
Dan C.
It was good just like before. They were punctual.
Description of Work
Last fall, they cleaned the chimney.
Category chimney sweep
10/30/2014
Debbra C.
Was late coming, but called to let us know ahead of time. He took his shoes off and laid a huge blanket down so nothing got on my carpet. Very courteous and polite.
Description of Work
Cleaned my propane radiance stove in living room. Swept up all dust, rust and cleaned the glass. Impressed how clean he got the glass. Changes thermo coupler.
Category chimney sweep, fireplaces
Service Provider Response
[removed member name]Thank you for you comment we appreciate the opportunity to service you10/18/2014
Suzette M.
Neil, the serviceman, performed his job efficiently and very thoroughly. He kept his area matted and clean.
Description of Work
Clean gas stove/ troubleshoot remote.
Category gas logs
Service Provider Response
Thank you for the review we greatly appreciate it09/19/2014
Cathy R.
They were late in arriving, but called to tell me. They were friendly and courteous and did the job extremely well. They took off shoes every time entering the house. They were knowledgeable about their business.
Description of Work
Chimney was cleaned and inspected. They used professional vacuum and ladders. I have 30' Chimney which is difficult to get to. They did with no problem or complaint.
Category chimney sweep
Service Provider Response
[removed member name] Thank you for the comments, we appreciate the opportunity to serve you and look forward to serving your fireplace and chimney needs in the future09/08/2014
Sylvia D.
Excellent. Phone calls to confirm.The appointment were made ahead of time. Gentleman arrived on time, brought all equipment in, spread big cover - performed services and cleaned up. Was all well done.
Description of Work
Serviced 2 fireplaces.
Category chimney sweep, fireplaces
08/28/2014
Pamela B.
On time, very thorough, courteous, explained everything, cleaned up after.
Description of Work
Routine maintenance on home fireplace.
Category fireplaces
08/27/2014
Scott H.
They were very timely, efficient and personable.
Description of Work
We had them out to service our chimney and fireplace.
Category chimney repair, fireplaces
08/23/2014
Jon O.
Good, 1 hr service. Rain stove out doors.
Description of Work
Align and service gas stove. Pilot light adjusted.
Category appliance repair
06/18/2014
Carol M.
Called ahead ...arrived promptly courteous and professional.
Description of Work
Fireplace cleaned & chimney dryer vent cleaned.
Category chimney repair
06/17/2014
Jerry J.
Me arrived when started, very professional.
Description of Work
Cleaned chimney & wood insert.
Category chimney repair, fireplaces
06/16/2014
Mike M.
Very well, clean & friendly. Top marks.
Description of Work
Annual service/cleaning etc.
Category chimney sweep, chimney repair
06/13/2014
Rick M.
Very well - Confirmed appt, called en - route, on time , friendly, professional, neat and tidy.
Description of Work
Clean chimney and wood furnace.
Category chimney sweep
05/16/2014
Florence S W.
He removed shoes & spread blanket for his tools, etc. Did an exceptional job in a reasonable amount of time. Very satisfied.
Description of Work
Fireplace cleaned.
Category chimney sweep, fireplaces
Service Provider Response
thank you for the kind words!! our technicians and the company appreciate it!!03/20/2014
Terry W.
It was great. They were okay. Price wise they could improve on that.
Description of Work
I used Old Smokeys Fireplace and Chimney to repair the chimney.
Category chimney repair
Service Provider Response
Thank you for your review, we will definalty continue to give quality services and product.02/17/2014
Al M.
We saw the insert and liked it and sales lady was knowledgeable. Came to house, measured and installed.
Description of Work
Sale and installation of gas fireplace insert.
Category fireplaces
Service Provider Response
Thank you for your kind words. We enjoy having you as a customer and appreciate your continued business.02/15/2014
Robert S.
Very good phone contact. I would use down the road...
Description of Work
I did not because they were not able to service my Fireplace
Category fireplaces
Service Provider Response
Thank you for taking the time to review our business. We hope you will consider us for future needs.01/29/2014
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Called ahead to let us know they were on the way. Discussed with us concerns for future consideration. Left area clean.
Description of Work
Swept 3 chimneys and inspected 3 chimneys.
Category chimney sweep
Service Provider Response
Dear Valued Customer, We appreciate your review and hope to gain your continued business. Thank you,01/15/2014
Dawn M.
We were shown the actual video taken on the inside of our chimney. It was deemed unsafe to use due to cracked and missing mortar, we were offered a couple of solutions as well as cost for them.
Description of Work
Cleaned out the fireplace flue and scoped it to make sure that it was in good condition to be used this winter.
Category chimney sweep, fireplaces
Service Provider Response
Dear Valued Customer, We appreciate your review and hope to gain your continued business. Thank you,12/10/2013
Jessica C.
Was early but called ahead of time. Employee took off shoes inside home and used large blanket under tools to avoid mess. Did work efficiently and explained issues well.
Description of Work
Thoroughly cleaned gas fireplace. Started pilot and got it to stay lit. Replaced batteries free of charge.
Category chimney sweep, fireplaces
Service Provider Response
Dear Valued Customer, We appreciate your review and your continued service. Thank you,11/27/2013
Dan C.
Alex arrived earlier after phoning to see if early was ok. He came in and did a very thorough cleaning.
Description of Work
Cleaned the stove (wood) and chimney.
Category chimney sweep
Service Provider Response
Dear Valued Customer, We appreciate your review and your continued business. Thank you,11/26/2013
janel R.
Workman called beforehand and arrived on time. Took fireplace apart, thoroughly cleaned and inspected it. Explained what was wrong and what he did to fix it. Very helpful and professional.
Description of Work
Everything went smoothly.
Category chimney sweep, masonry, fireplaces
Service Provider Response
Dear Valued Customer, We appreciate your review and your continued business. Thank you,11/25/2013
Richard A.
On time, offered pricing options showed pictures of results, frigidly.
Description of Work
Chimney inspection.
Category chimney repair
Service Provider Response
Dear Valued Customer, We appreciate your review and your continued business. Thank you,11/22/2013
Ellen J.
They spent a long time and everything was so clean!! :)
Description of Work
Chimney cleaned.
Category chimney sweep
Service Provider Response
Dear Valued Customer, We appreciate your review and your continued business. Thank you,11/14/2013
Pamela D.
Alex was on time, called with the ETA and honest regarding the chimney not safe. He explained options and approximate costs for me and make an informed decision.
Description of Work
Check chimney for future use.
Category chimney repair, fireplaces
Service Provider Response
Dear Valued Customer, We appreciate your review and your continued business. Thank you,Acculevel is your foundation repair expert, serving Indiana, Illinois, Kentucky, and Ohio and been in business since 1996. Most of our repairs come with a life of the structure warranty. Acculevel begins by evaluating your entire foundation system, checking your property for the signs and causes of foundation failure. From foundation & crawlspace repair to waterproofing & encapsulation systems, Acculevel can help you protect your home-- possibly the most valuable investment you'll ever make. A dry home is a healthy home. Acculevel is committed to providing the most technologically advanced repairs to help keep your home dry and on a safe foundation. A strong foundation protects your home's structure, lowers utility bills and maintains the value of your property. Check our pictures for the signs & symptoms of foundation & water damage, and then call Acculevel for your free visual inspection. 1-866-669-3349
As a multi year Super Service Award winner with over 100 years of combined experience, StayDry is the standard-bearer for basement waterproofing, crawl space waterproofing, foundation repair, and similar services for homeowners and businesses. Our expert contractors take pride in their workmanship, and they’ll educate you on the different approaches to eliminate leaks in your foundation and keep your basement safe from water damage. We’re so confident in our abilities that we’ll offer you a fully transferable, lifetime warranty on many of our services. No fine print, no questions asked. We’ll work with you to make sure you get the service you need by identifying the problem and providing you the best solution. And if it turns out that basement waterproofing isn’t what you need—if new ground-level windows would serve you better, for instance—we’ll point you in the right direction. Additional phones - (877) 821-4675, (616) 975-0635, (517) 879-2008, (269) 978-6895. Please call us directly or e-mail us directly at info@staydryinc.com. Award Winning.
We are a family owned and operated company that takes great pride in a job well done. We have been fixing foundations for three generations.
Chimney sweeping. Chimney inspections. Chimney Masonry repairs, Repointing, Restoration & Rebuilds. New chimney construction. Chimney relining. Sell Service and Install Wood Gas and Pellet Fireplaces, Gas Logs,
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Old Smokey's Fireplace & Chimney is currently rated 4.7 overall out of 5.
Old Smokey's Fireplace & Chimney accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available
Yes, Old Smokey's Fireplace & Chimney offers free project estimates.
No, Old Smokey's Fireplace & Chimney does not offer eco-friendly accreditations.
No, Old Smokey's Fireplace & Chimney does not offer a senior discount.
No, Old Smokey's Fireplace & Chimney does not offer warranties.
Old Smokey's Fireplace & Chimney offers the following services: Chimney sweeping. Chimney inspections. Chimney Masonry repairs, Repointing, Restoration & Rebuilds. New chimney construction. Chimney relining. Sell Service and Install Wood Gas and Pellet Fireplaces, Gas Logs,