Old Smokey's Fireplace & Chimney

Service person called to say he was on the way. Arrived on time for appt. Service person was polite, friendly, and professional. Vacuumed out the fireplace unit. Offered to replace the dirty lava rock in the bottom of the firebox for an additional $20. He spent a significant amount of time inspecting and attempting to solicit additional repairs. As he was preparing to leave, I discovered that only half the floor of the firebox was covered by a very thin layer of the lava rock. When I asked him to complete the job, he explained that it would cost another $20 to finish covering the floor. I refused the additional upcharge and discovered the next day that I can buy the necessary lava rock from Lowe's for $9. Overall I feel the minimum charge of $199 for what turned out to be less than an hour of work and the upcharge for materials that should have been covered in the original fee to have created a very unsatisfactory experience. I feel that the service was highly overcharged and the service was greatly underdelivered.

It was good just like before. They were punctual.

Was late coming, but called to let us know ahead of time. He took his shoes off and laid a huge blanket down so nothing got on my carpet. Very courteous and polite.

Neil, the serviceman, performed his job efficiently and very thoroughly. He kept his area matted and clean.

They were late in arriving, but called to tell me. They were friendly and courteous and did the job extremely well. They took off shoes every time entering the house. They were knowledgeable about their business.

Excellent. Phone calls to confirm.The appointment were made ahead of time. Gentleman arrived on time, brought all equipment in, spread big cover - performed services and cleaned up. Was all well done.

On time, very thorough, courteous, explained everything, cleaned up after.

They were very timely, efficient and personable.

Good, 1 hr service. Rain stove out doors.

Called ahead ...arrived promptly courteous and professional.

Me arrived when started, very professional.

Very well, clean & friendly. Top marks.

Very well - Confirmed appt, called en - route, on time , friendly, professional, neat and tidy.

He removed shoes & spread blanket for his tools, etc. Did an exceptional job in a reasonable amount of time. Very satisfied.

It was great. They were okay. Price wise they could improve on that.

We saw the insert and liked it and sales lady was knowledgeable. Came to house, measured and installed.

Very good phone contact. I would use down the road...

Called ahead to let us know they were on the way. Discussed with us concerns for future consideration. Left area clean.

We were shown the actual video taken on the inside of our chimney. It was deemed unsafe to use due to cracked and missing mortar, we were offered a couple of solutions as well as cost for them.

Was early but called ahead of time. Employee took off shoes inside home and used large blanket under tools to avoid mess. Did work efficiently and explained issues well.

Alex arrived earlier after phoning to see if early was ok. He came in and did a very thorough cleaning.

Workman called beforehand and arrived on time. Took fireplace apart, thoroughly cleaned and inspected it. Explained what was wrong and what he did to fix it. Very helpful and professional.

On time, offered pricing options showed pictures of results, frigidly.

They spent a long time and everything was so clean!! :)

Alex was on time, called with the ETA and honest regarding the chimney not safe. He explained options and approximate costs for me and make an informed decision.