Approved Pro
Old Smokey's Fireplace & Chimney
Fireplace Service, Chimney Sweeping, Chimney Repair,
About us
Protecting your family and preserving your home and lifestyle is important. But what can you do to make sure that you’re enjoying the heating and venting systems in your home as safely as possible? That’s easy, give Old Smokey’s a call. Additional phone - (260) 587-9691.
Business highlights
Women owned and operated
44 years of experience
Services we offer
Chimney sweeping. Chimney inspections. Chimney Masonry repairs, Repointing, Restoration & Rebuilds. New chimney construction. Chimney relining. Sell Service and Install Wood Gas and Pellet Fireplaces, Gas Logs, Heatshield Liners, Dryer Vent Cleaning,
Amenities
Free Estimates
Yes
Warranties
Yes
Senior Discount
10%
Accepted Payment Methods
- PayPal
- Financing Available
- Check
- CreditCard
Our recent projects
- 1
Assorted photos uploaded by Old Smokey's Fireplace & Chimney
Reviews
4.846 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 11% | ||
| 0% | ||
| 4% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 46 reviews
Timothy H.
Nov 2017
Fireplace Service, Chimney Sweeping
It went very well!
Cynthia G.
Mar 2017
Chimney Sweeping, Chimney Repair
It went very well.
Kalista J.
Aug 2016
Fireplace Service, Gas Log Service
Service person called to say he was on the way. Arrived on time for appt. Service person was polite, friendly, and professional. Vacuumed out the fireplace unit. Offered to replace the dirty lava rock in the bottom of the firebox for an additional $20. He spent a significant amount of time inspecting and attempting to solicit additional repairs. As he was preparing to leave, I discovered that only half the floor of the firebox was covered by a very thin layer of the lava rock. When I asked him to complete the job, he explained that it would cost another $20 to finish covering the floor. I refused the additional upcharge and discovered the next day that I can buy the necessary lava rock from Lowe's for $9. Overall I feel the minimum charge of $199 for what turned out to be less than an hour of work and the upcharge for materials that should have been covered in the original fee to have created a very unsatisfactory experience. I feel that the service was highly overcharged and the service was greatly underdelivered.
Response from Old Smokey's Fireplace & Chimney
"We appreciate your thoughts and am sorry you feel that the price is too much, we do try to offer fair pricing in the industry, We do charge for the gas service and service call and not the individual job, some gas services can take 30 minutes others can take over an hour and a half. We are a local small business and sadly can not buy bulk like the large hardware stores can and sell for less than we can offer. The technician follows an inspection process and we require him to share his findings for anything that needs to be repaired so that you as the customer can be aware and decide if and when you want to do those repairs. We would love to show you we have a great service record and hope you consider using us again. Thank you again for this review it is very important for us to hear our customers thoughtsa"
Beth B.
Mar 2016
Fireplace Service
unknown
Dan C.
Mar 2016
Chimney Sweeping
It was good just like before. They were punctual.
Tom F.
Apr 2015
Chimney Sweeping
.
Andrea G.
Apr 2015
Fireplace Service, Chimney Repair
unknown
Timothy B.
Feb 2015
Chimney Sweeping, Chimney Repair
.
BILL M.
Dec 2014
Fireplace Service
unknown
Response from Old Smokey's Fireplace & Chimney
"Thank you for your review we look forward to serving you again"
JEFFREY M.
Dec 2014
Fireplace Service, Chimney Repair + 1 more
unknown
Response from Old Smokey's Fireplace & Chimney
"Thank you for your reivew we look forward to serivng you again"
John W.
Nov 2014
Dryer Vent Cleaning
unknown
Response from Old Smokey's Fireplace & Chimney
"Thank you for your review we appreciate it very much"
Debbra C.
Oct 2014
Fireplace Service, Chimney Sweeping
Was late coming, but called to let us know ahead of time. He took his shoes off and laid a huge blanket down so nothing got on my carpet. Very courteous and polite.
Response from Old Smokey's Fireplace & Chimney
"[removed member name]Thank you for you comment we appreciate the opportunity to service you"
Suzette M.
Oct 2014
Gas Log Service
Neil, the serviceman, performed his job efficiently and very thoroughly. He kept his area matted and clean.
Response from Old Smokey's Fireplace & Chimney
"Thank you for the review we greatly appreciate it"
Cathy R.
Sep 2014
Chimney Sweeping
They were late in arriving, but called to tell me. They were friendly and courteous and did the job extremely well. They took off shoes every time entering the house. They were knowledgeable about their business.
Response from Old Smokey's Fireplace & Chimney
"[removed member name] Thank you for the comments, we appreciate the opportunity to serve you and look forward to serving your fireplace and chimney needs in the future"
Sylvia D.
Sep 2014
Fireplace Service, Chimney Sweeping
Excellent. Phone calls to confirm.The appointment were made ahead of time. Gentleman arrived on time, brought all equipment in, spread big cover - performed services and cleaned up. Was all well done.
Pamela B.
Aug 2014
Fireplace Service
On time, very thorough, courteous, explained everything, cleaned up after.
Scott H.
Aug 2014
Fireplace Service, Chimney Repair
They were very timely, efficient and personable.
Jon O.
Aug 2014
Appliance Repair
Good, 1 hr service. Rain stove out doors.
Renee L.
Jun 2014
Fireplace Service, Chimney Sweeping
.
Response from Old Smokey's Fireplace & Chimney
"[member name removed] Thank you for these thoughts, we appreciate the review this helps us improve our further training and troubleshooting with our Techs. We hope to serve you again in the future."
Carol M.
Jun 2014
Chimney Repair
Called ahead ...arrived promptly courteous and professional.
Jerry J.
Jun 2014
Fireplace Service, Chimney Repair
Me arrived when started, very professional.
Mike M.
Jun 2014
Chimney Sweeping, Chimney Repair
Very well, clean & friendly. Top marks.
Rick M.
Jun 2014
Chimney Sweeping
Very well - Confirmed appt, called en - route, on time , friendly, professional, neat and tidy.
Lynda R.
Jun 2014
Fireplace Service
unknown
Response from Old Smokey's Fireplace & Chimney
"[Member name removed] Thank you for your review. I hope Old Smokeys service was proffessional and thorough. We look forward to serving you again"
Jeanne B.
Jun 2014
Fireplace Service
unknown
Response from Old Smokey's Fireplace & Chimney
"[Members Name] thank you or the review I am sorry the appointment took so long to have scheduled. The Tech should be able to sweep both chimney while he is at any location. I apologize for any misunderstanding and hope we can show you our usually excellent service in the future."
Licensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Old Smokey's Fireplace & Chimney is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 AM
Friday: 8:00 AM - 4:00 PM
Saturday: Closed
Sunday: Closed
Old Smokey's Fireplace & Chimney accepts the following forms of payment: PayPal, Financing Available, Check, CreditCard
Yes, Old Smokey's Fireplace & Chimney offers free project estimates.
No, Old Smokey's Fireplace & Chimney does not offer eco-friendly accreditations.
No, Old Smokey's Fireplace & Chimney does not offer a senior discount.
No, Old Smokey's Fireplace & Chimney does not offer emergency services.
Yes, Old Smokey's Fireplace & Chimney offers warranties.
Old Smokey's Fireplace & Chimney offers the following services: Chimney sweeping. Chimney inspections. Chimney Masonry repairs, Repointing, Restoration & Rebuilds. New chimney construction. Chimney relining. Sell Service and Install Wood Gas and Pellet Fireplaces, Gas Logs, Heatshield Liners, Dryer Vent Cleaning,