Get matched with top floor sanding pros in Gibraltar, MI

"5 star experience. Really nice guy I would give him a raise."

"TLDR: DO NOT HIRE THIS COMPANY! I'm out $12k and have to pay another company to replace the floors Four Seasons destroyed. When I first met with Rob he came to the house I had just purchased and was very confident as he made his way around my house looking at my floors. He explained the type of wood floors the house had and made sure to give me a timeline for how long the job would take. He concretely stated it would take 3 days to complete the work. His confidence gave me confidence that he would do a great job. After receiving the quote for roughly $12,000, we pulled the trigger and hired Four Seasons. We scheduled the work to be done before we moved into the house with the 3-day window Rob stated would take the crew to complete the job. When the crew showed up, they laughed in my face when I told them we were moving in. They said the job would take a week at minimum to complete. I didn't have an option to bump back my move in date as I was moving from across the state and had to move out of our old house. Rob came through and said they will have to do 1 floor first then the other and we'll have to move our furniture around to accommodate. I was annoyed but, it was getting done so, whatever. Once they got our dining room/den sanded down, it was explained to me that the floors were engineered hardwood and they sanded through to the plywood in a few spots. Oops! Rob said "no big deal. We can come back later and replace those few boards." They also never finished reinstalling the shoe molding through roughly 50% of the house. He claimed he would come back "in a couple of weeks to get it finished up." So, I had him come back to replace the boards in the floor and look at the molding in which he said "no, you can't really do that" and said we should just replace the whole floor in that room for "about $4500 to $5000". Understandably, I was p***** but what could I do? Fast forward 6 months and we're in the middle of summer and humidity. With the increase in humidity the parquet floor in the family room buckled in 2 different directions. This floor has been in the house since 1962 and has never buckled. However, when he refinished the floor he said it was "loose and needed tightening." to which he then tightened and glued the ends so it would stay tight. He claimed to have "fixed" the floor. Now it's so tight that it doesn't allow for expansion and contraction. I messaged Rob about this to which he got an attitude and said that it had nothing to do with his work and it was a moisture problem I needed to solve. I let him know this has never happened in the past and he said they I should just contact a different professional. I've had 3 different floor companies all come out and take one look at the floor, shake their head and then apologize for laughing. Every company has let me know how I got screwed in the deal and they the sanding of the engineered wood should never have happened and the "tightening" of the parquet is what ruined the floor. To say that I'm disappointed is the understatement the year. I spent $12k on "refinished" floors that now just have to be completely replaced because Four Seasons came through and essentially destroyed them."

"Miss Sammy was the one to assist & clean. Excellent worker & communicator. Not shy about verifying anything. I would most definitely hire her back again for future one time cleanings. Such a blessing to work with. I'm very appreciative for all she has done with the house cleaning. You won't be disappointed."

"They were prompt and very courteous. Was communicative and helpful about the issues with an older carpet that apparently had been dyed by the previous owner. Would definitely hire again."

"This is the third time we have used Kapalua floors and they have always done an amazing job. This time it was our entire first floor and we love the finished product! Top notch service and quality. Highly recommend."

"This is the best carpet cleaners - efficient, careful about the space and possessions, polite and courteous. I’ll always call these guys!"

"Very well. The cleaners were friendly, polite, knowledgeable and efficient. My furniture looks beautifully clean now!"

"I highly recommend this company! Dennis polished our 20 year old Corian countertop to a glistening finish. It didn’t look this good when it was new. The process was completely dust free! My cabinets were draped with plastic to protect them from even a drop of water or polish. I will definitely hire Dennis again. Looking forward to an annul refreshing!"