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"I have had the best experience with Customer Service ever. Ricky Magoon, the Sales Rep and Technician went over and above all expectations. From diagnosis to replacement of an old system. He has helped me solve a serious problem with drainage from a business next door to me. On his own time, and using his own equipment he dug a ditch to divert the rain and snow melt drainage away from my home and garage. In the past, it had flooded my basement and flowed through my garage. You should consider him a valuable asset to your Company."

"When I called the mold company for my lab results. They gave me a person named Ricardo Echeverria, Senior Mold Analyst to call for the results. He verbally told me that the cause was something like a remodel, construction going on. There was a red flag for a VOC called Methylene Chloride--Banned outdated paint. I sent Ricardo and email asking if I can have a report of what he said in writing. I only received a contaminants list. I said, I am not a scientist and do not understand the lab results.I never received a response back from him. I called Jeremiah Bancroft a few times and asked for a written explanation of the causes. He could not supply me with a written explanation because it was a legal issue. I asked for his help. I need your help. Jeremiah said, go to your primary care for a doctors note. That was the last time I spoke to him on September 19, 2024"

"Not at all impressed with this company. I was referred to them by my homeowner's insurance claims adjuster after I had water damage in my home almost 3 weeks ago. Their communication has been downright terrible to nonexistent. Each time they were at my home, they left without telling me that they were leaving (despite me being home), necessitating a call to their office to find out when they would be coming back. They repeatedly failed to provide either verbal or written updates as to when they would be coming back or what the next steps would be as far as the work they would be performing. I was kept in the dark throughout the entire process. Even when I tried to talk to the guys who were here working, I would only get very abrupt 1-2-word responses. They came and collected their drying equipment 10 days ago. At that time, I asked them if they would be doing any further work/cleanup and they said that Josh (the project manager) would be in touch with me within the next day or two with an update. I never heard from Josh or anyone at Bouchard ever again. I don't even have any paperwork from them! They are now holding up my entire insurance claim because my claims adjuster has not received their mitigation report, despite the fact that it has been nearly 2 weeks since they allegedly completed their portion of the work on my home. My adjuster has reached out to them several times without a return call or production of a mitigation report so that they can finalize my claim so that I can have my contractor start putting my home back together. It has now gotten to the point where my adjuster has asked me if I can get in touch with them for this report because she has tried multiple times to no avail. This is simply unprofessional and beyond unacceptable. No homeowner should be left hanging like this. I have been living in a demolition zone for nearly 3 weeks now and my insurance company cannot compensate me for the items that were damaged in my home as well as the drywall, ceiling, and flooring that need to be replaced until they receive the report from Bouchard. I am sick of looking at giant holes in my walls and ceilings and damaged hardwood flooring. There is absolutely NO excuse for it taking even remotely this long. Lastly, their workers left cigarette butts in my driveway and also left behind two large trash bags filled with debris in the entryway of my home. I will never use this company again and I would strongly advise avoiding them at all costs!"