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"Excellent customer service. Excellent finished product. West Shore Home came to install a shower in one bathroom and bathtub/shower in another bathroom. Their customer service is top tier! They took extra caution to ensure they didn’t damage or disrupt my home or other furniture as they carried their equipment in and out of the house. They encouraged me to see the progress as they worked. (Nothing to hide is always a good thing.) When I expressed surprise and disappointment with one aspect of the design, they immediately began solutioning the issue."

"We recently completed a bathroom remodel and are extremely happy with the results. From the initial consultation through the final walkthrough, the process was professional, well-organized, and transparent. Communication was clear at every stage, timelines were respected, and any questions or adjustments were handled promptly. The workmanship is excellent—attention to detail shows in the tile work, fixtures, and overall finish. The crew was punctual, respectful of our home, and kept the work area clean throughout the project. The final result looks modern, functional, and significantly improved both the appearance and usability of the space. We would confidently recommend this team to anyone considering a bathroom remodel and would not hesitate to work with them again. "

"First time work on the house. "

"Outstanding workmanship and professionalism! Joe and his crew were meticulous in the work they did and in keeping the area neat and organized. I was always kept up to date on progress and always informed on what to expect with scheduled deliveries. Joe and his crew were always on time and the attention to detail was just excellent. Highly recommend!!!"

"We ended up significantly redesigning our kitchen with a new layout, cabinets, and countertops. The process was smooth and easy with Kitchen Saver, and Will Ramos, who completed the renovation, was meticulous, professional, and friendly. The result is a kitchen we absolutely love!"

"2 of 997 Urgent: Project Management Issues & Pending Renovation Work We are experiencing significant project management issues that have caused unnecessary delays and frustration.Their quality of work is good but project management sucks big time,. We started our bathroom rennovations on Nov 29th 2024 the project wsda supposed to be completed in 5 weeks now it is almost 2 months and the master bathroom still needs to begin constreuction. We have had 3 project managers so far. However, despite multiple follow-ups over the past week via our text messaging group and several calls, we have yet to receive any updates on a variety of outstanding work in the loft and guest bathroom that need to be done. This lack of communication and progress is unacceptable. While we understand that Elkay is taking a break, the responsibility for keeping us informed and ensuring the project stays on track should not be neglected. We are not getting proper updates about stataus of several pending issues and we feel like we are being passed around without any clear resolution or accountability. The most pressing concern is the arrival of the bathtub, as all further work on the master bathroom is stalled until it arrives."

"Installed radon filter without any issues or hassle."

"I would hire this company again absolutely! Their work was meticulous and exactly to the specs. It looks fabulous - even better than I anticipated. Derek was really helpful in selecting the the materials for the retaining wall and Brian did an outstanding job on the hardscape and pavers and problem solving some unexpected obstacles. This company provides exceptional value for their very reasonable pricing."

"We paid $32,000 to have the flooring redone, but the workmanship is poor and unacceptable. They also damaged my dish washer. The contractor has stopped responding to our emails and calls and has made it clear they are not willing to correct the defects. If this matter is not resolved promptly, I intend to pursue legal action to recover my damages. In addition, I will file a formal complaint with the Maryland Home Improvement Commission (MHIC)."

"I have been a real estate professional in Howard County for over 40 years, first as a realtor and then as an appraiser. In my career I must have seen conservatively over 4,000 houses. I have seen all kinds of renovations and updates to existing properties. I have seen workmanship at all levels, from DIY disasters to premier craftsmanship. I want to share with you an experience I have had with a basement renovation company called GloRem LLC (gloremllc.com). I was first involved with this company 10 years ago when the company was a new venture for the owner, Evgeny Chernousov (â Eugeneâ ). At that time, I found the company through Angieâ s List and took a chance on a young and eager contractor whose bid to remodel 3 bathrooms was competitive in the market. What a serendipitous decision that became. Eugene and his workmen, from tile experts to framers to electricians to plumbers to painters were true artisans, and Eugene was involved every step of the way. He made sure there was a minimum of construction dust and unnecessary clutter. His insistence on expert execution of every task was consistent with what I discovered to be his perfectionist personality trait. After enjoying his exceptional work on my bathrooms for a decade, it became time to both renovate my basement and add a bath. I was delighted to discover that Eugene and his company, GloRem LLC, had become a premier basement remodeling company. After asking him to see my basement and give me a bid, his pricing was still, despite his considerable success, competitive. I was delighted to discover that, a decade later, not only was his work ethic unchanged, but, in addition, Eugene has become a sophisticated version of his enthusiastic and talented younger self. His bid was detailed and easily understood with each expense described. His work, on my second encounter with him, was just as enjoyable as my firstâ ¦all work was completed ahead of schedule in impeccable fashion. I write all of this just to give any of you who are considering home renovations a heads up from a real estate professional who, in 40+ years, has truly â seen it allâ and is delighted that true quality and pride of workmanship still exists."