Founded 1998 • With Angi since November 2005
Service Provider ResponseHi Mrs. [Member Name Removed], Thanks for the kind words. I strive to make my customers which we do projects for happy with the results. It was a pleasure working on your project. Enjoy and thanks we appreciate your business! Robert
Service Provider ResponseI am very sorry that Mr. [Member Name Removed] feels this way. I actually work on my jobs personally and usually return calls when I get in in the afternoon which I let customers know when I talk to them. And I am also sorry that I get to get away for a couple weekends after working 6-7 days a week in the last eight months. Mr. [Member Name Removed] would call the answering service and if he didn't get a quick response he would call a few hours later saying it was his second call. Most of which was on the weekend and one was at 11:27 pm right before midnight. Not sure how many businesses are open this time at night? Just seemed like he was not a very patient person. I called him very nicely and told him that I was sorry but I actually was not interested in doing the project. Yes I have an answering service that I have had for going on 19 years. I am a small business and don't have a secretary sitting at a desk answering the phone. If II spend all day on the phone, I could actually get nothing done. First person that has actually had a problem with the answering service. I actually hear that they are very nice . Good luck on the project ! Just baffled with people trying to make good people look bad when they have never done work for them. I am sure that most people will look at work performed and see what actual customers may have to say. Thanks and have a great day
Service Provider ResponseI am real sorry that this customer has twisted the truth to this extent. I bend over backwards to make my customers happy which shows in 99% of my reveiws. You just can't make everyone happy I guess. 1- The door was different for which I explained at the bigginig. The customer didn't want to pay for the special order dor to match the ixisting closet doors. 2- The scratched tile was a result of Customer supplied tile which was purchased from a discount tile store. I got rid of as many as I could and yes I might have missed a couple, but I chipped them out and replaced them at the customers request with no questions asked. 3-The shower systym she speeks of was not possible with the type of shower and style for which she had in this basement bathroom. I explained it to her and she went on line, to see that it would not work and agrred with my explanation. 4- Painters only paint and affected room side of doors unless asked for and paid for. This is very common. 5- I did not in any way and have never mixed grout in someones sink. I mix my grout in a two gallon plastic bucket. 6- Not sure about spots of wall paint on base but I do know that the base trim was new and was painted before being installed and installled after the walls were painted as we always do when new trims are to be installed 7- The shelf and toilet paper again were Customer supplied and were for sure installed with anchors as always usually with anchors which come with the fixtures. 8- Not sure about the shower floor tile sticking up which were a mosaic type marble tile and sometimes are not the same thickness. Again I am very sorry that the customer feels this way and it was done a year ago. If I would have been contacted of the supposed problems, I would have went and resolved the problems no questions asked . Again, You can't make everyone happy all of the time. She must have really not liked me to try and make me look so bad
Service Provider ResponseI went and looked at this project on a Saturday afternoon. The customer had already hired someone else to do the basement remodel. There was all kinds of poor workmanship issues. The [member name removed] were looking for someone to fix the previous contractors mistakes. There was venting issues per a previous county inspection, The toilet was not done correct, and the entire shower needed to removed and totally redone. I am sorry but I didn't want to fix some other contractors mistakes. No work was performed at this residence.
Bottom Line Remodeling is currently rated 4.7 overall out of 5.
Bottom Line Remodeling is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Bottom Line Remodeling accepts the following forms of payment: Check
Yes, Bottom Line Remodeling offers free project estimates.
Yes, Bottom Line Remodeling offers eco-friendly accreditations.
No, Bottom Line Remodeling does not offer a senior discount.
Bottom Line Remodeling offers the following services: All phases of remodeling, decks, finished basements, siding, additions, ceramic, floors, kitchens, windows, doors, bathrooms & garages.