Get matched with top gutter repair and replacement pros in Preston, MD

"Fast response to request for quote. Thorough explanation of repair needed & cost of the job. Prompt & efficient repair of gutters & replacement of gutter guards."

"I needed gutters replaced and some repairs to roof. Contacted them on Tuesday and they came out the same day. Recieved estimate that evening and work completed Friday morning!"

"Showed up on time , courteous, and did the gutter replacement job in a timely manner."

Getting the job done the rite way and building great relationships with clients

Universal Windows Direct was founded in April of 2002 by William Barr and Michael Strmac. It was their mission to create a home improvement company that offers high quality home improvement goods at the best possible value. What began as two guys in a 350 square foot office quickly grew to become one of the nation's leading remodeling companies. Today, Universal Windows Direct represents thousands of customers and has a rapidly growing network of locations nationwide, all of which are actively involved in the communities they serve.

"We called Vincent on a Sunday morning for an emergency cleaning since we were leaving for vacation Monday evening. We had a huge flood from the ac unit in our attic and we thought it was due to the gutters being clogged, not allowing the water the properly drain.  When I called he informed me he was located approx. 2 hrs from my home so I immediately thought there was no way he would come out on a Sunday to clean gutters.  However, he called back and offered to send someone if we couldn't find another company.  We agreed to a time and Jamie showed up at 2:00 and immediately went to work.  He also went in the attic to check the issue.  Although, the gutters were not the issue the service and response time was fantastic.  I would highly recommend using them."

"I can't really give much feedback as I wasn't home when the service occurred - but gutter cleaning was indeed performed and everything seemed fine.
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"Great company, easy to work with great customer service and 1/2 the cost of their nearest competitor. Took down old gutters and replaced with new in half a day. :)"

"Basically well, section on front of garage overflows at starting end, gutter is not level, should have been corrected before they installed the guard would be nice if it was corrected"

"First...please distinguish this "Castle" from reports on other franchises.  This one is based in Mt. Laurel, NJ.
It went very well.  In 2003 we had 9 windows replaced by this vendor with their double hung windows.  At the time (for some reason I can't remember...probably cost) we decided against replacing two dining room windows and one in our small bedroom.  About twice a year, we would get calls from Castle asking about those windows and I politely told them we weren't interested.  We finally got tired of those windows sticking and being difficult to clean...and decided to call THEM.
They arranged for a salesperson to visit within two days of my call.  My salesperson ("Bryan") was knowledgeable and enthusiastic.  When compared with the price we paid 10 years ago per window, there had been a slight increase.   I asked Bryan about two of the existing windows that had screen tears.  He reminded me that Castle Windows had a LIFETIME guarantee...and that the screens were also covered.  Given our satisfaction with how our 2003 windows have held up,  I decided to forgo additional estimates and stick with the service that had proven themselves...and their product.
Within two days, a person came out to measure our windows...and he was able to do that after 6pm when we got home.  While he was at our house, I pointed out the broken screens.  He took them out to his truck and repaired (put new screening on the frames) ON THE SPOT!!  He also expressed satisfaction working for Castle and that they had permitted him a job change after an accident made it tough for him to be a regular installer.  I believe that employees who speak well of their company are reflective of good quality work...another positive.
As we were going on vacation, we delayed installation for two weeks beyond the date they gave us.  Even so...from sales call...to installation was only a month.   There was a front office mix up on the installation time....despite my call a day ahead to confirm their arrival from 9a-10a.  When no one showed by 10:30a, I called the office and they investigated...getting back to me within 15 minutes to apologize and let me know they would be there between 2pm-3pm.   The installation crew (3) let by Carlos did arrive at 2:45p...and were done by 4:15p.  The were polite, professional and cleaned up everthing....even rehanging the hardware for the shades and reinstalling them. 
I would recommend them without reservation.  Just be sure which Castle you're getting to put windows in your castle.
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