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"Super Service Today didn’t respond in a timely manner, over-quoted us by a thousand dollars, mis-diagnosed our problem in a way that could have proven catastrophic (if we hadn’t gotten a second opinion), and then tried to withhold the return of our deposit to try to get us to sign an “agreement” that we wouldn’t post a bad review. The order of events: 1. Response in a timely manner: Our toilet and two sinks overflowed, with water cascading down from that bathroom to the basement below. We went with Super Service Today because they were the first phone call to an emergency plumber to get through, and had reasonably good reviews online. The overflow stopped on its own, and the company said it wasn’t that much of an emergency, so they’d stop by between 8 and 10 the next morning. At 10am, I called them, as no one had shown up. They apologized and said someone would definitely be there by noon. At noon, I called them again, and told them we were going with another plumbing company. They said they’d sub-contract someone else, in order to keep control of the situation. The company they sent found the blockage, snaked the pipe, and hit a blockage in the sewer leading to the street; they couldn’t investigate further, because they were only sub-contracted. 2. Over-quote and mis-diagnosis: Super Service Today sent one of their plumbers to take a video of the sewer line. This person hit the same blockage and diagnosed the problem as tree roots, then laid out escalating packages to fix it. The lowest level (and what this plumber recommended wholeheartedly) was hydro-jet, a high-powered water burst that can clear tree roots; this was quoted at $1600. The next level was replacement of that segment ($5000 or so) or replacement of the whole sewer ($25000 or so). He said the problem as urgent, and urged us to pick the jet. I hesitantly agreed and paid the deposit. Later that day, I got uncertain and curious and looked up what other companies charged for hydro-jet, and found it was between $300 and $500. At this point, we cancelled our hydro-jet service with Super Service Today and searched for another company. The company we chose took a new video of the line and showed us the truth: there was a mis-join in the line, rather than tree roots, so the two segments were partially offset from each other. They told us that if we’d chosen the (overpriced) hydro-jet, we’d have likely created an enormous sinkhole and done catastrophic damage to our sewer system. We went with them for the repair of that sewer segment, which went smoothly. 3. Withholding our deposit and the agreement: We wanted to conclude business with Super Service Today and get our deposit back. Super Service Today sent us a legal document to sign in order to get our deposit; it stated that we would be prohibited from posting a negative review. I consulted a lawyer friend who confirmed that we needed no “agreement” to get our deposit back, and that this was fraudulent. They tried to force the issue one more time and only relented when we said we’d submitted a challenge claim to our credit card company for the charge. Then, they were very apologetic on the phone as they returned our deposit, as well as an extra $100 refund for our trouble."

"Fast, efficient."

"Went well. pumps replaced"

"Victor is fabulous to work with!! We haven’t come across a more professional and skilled contractor. He really cares about his customers. He made sure to give us exactly what we had pictured. He responded to every text, every email and every call with patience and answered all of our questions. His team has excellent work ethic and they truly care about delivering a top notch end product. We are so happy yo have found Victor and team. They really deliver what they promise!"

"James assisted us with the FOG Estimation report and the Engineer letter. The town was satisfied with the letter and granted us the approvals. He is highly skilled at providing assistance according to the town and landlord requirements, and you will never receive a counterquestion when seeking his help"

"Ray showed up on time for the estimate He said give him a couple days to write it up and again he kept his promise I got the estimate and he's going to schedule with me I will update this post when the job is completed but so far everything is going well"

"Zacarias excavation they did it a beautiful work I recommend him and call him. He have a good price. Excellent people."

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"Starling and his fabulous company have been our landscapers since the fall of 2023 when our work schedules prevented us from keeping up with our yard work. We came to Angi's List and got call backs from several people, but Starling was the only one who came to the house. We were very pleased with the end result and had him come back for a spring clean up. We then let him take over our lawn care plus help with fixing our front beds that needed some TLC. We highly recommend him, and as a matter of fact his crew were just here yesterday starting the spring clean up. Starling is very professional, friendly and always easy to get a hold of when we have a question about something. He spent hours with us picking out shrubs and plants and never made us feel rushed. His crew are very friendly and take great care of our yard. We are so pleased that he showed up to our house on that late fall day!"

"Highly recommend this contractor. Responded quickly with a quote and provided and delivered on install date. "