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"Great work with the inspection. Will go back for future plumbing work"

"Great, as always. Sila is outstanding. We have a service contract with them for our furnace and AC and they keep them in tip-top shape. And when we have an urgent or emergency situation (heating, cooling, plumbing, electrical), they're who we call."

"Technicians were professional and efficient. The technician was very pleasant and respectful. There was a slight issue, not the technician's fault, but they responded quickly to my concern and returned promptly to address it. I would use them again. "

"I used to like them. Use them for my big install of backup basement sump pump. This time, I was out of the country, my rental property in MA needs a toilet fix. It was a standard water tank leak and we need to replace the inside mechanism. Milltown came and said 'rebulid the toilet', my wife authorize them to do it as I was not reachable at the time their plumber was at the rental property. They were in and out according to my tenant for at most 45 min, rebuilding two toilet tank and fixed the leak. The bill came to be 1200, $600 a toilet. One line item on the receipt is $470 for the kit they use to replace the plastic mechanism inside the water tank. I casually google the kit, I can get a universal sup kit for the toilet to replace that for $20. I called them, manager came on gave me that talk - we did hundreds of toilet leak and we average all of them to come up with the cost for that line item, which includes (a) parts (b) labor (c) our service guarantee for a prompt and reliable service Say they charge $200 /hr labor, 1 hr for two toilet is $100 labor for 1 toilet (remember, the plumber was there like 30-45 min rebuilding the two toilet). Say total parts are $100 (with markup), we are talking about $200 for fixing the leak of 1 toilet. They charged almost $600 for one toilet. You can do that math. I expect some up charge, but I am not paying $300 just for getting prompt reliable service. I turned around and asked for a few reliable plumber quote from Thumbstack with great reviews, most can do the job for $200 labor and I can get them the universal kit they will be able to come on the same day. So maybe if you want Milltown to do bigger job, that is ok. For smaller job, it does not worth it. Replacing the toilet flush mechanism is really not rocket science in plumbing. If I am not thousands of miles away, I would have done it myself after watching some Youtube video. I am willing to pay up charge for the service, but this is really above and beyond the normal up charge range, $1200 for a 30 min job replacing the toilet flushing mechanism in the water tank!!"

"Excellent. I called Ferris Plumbing on a Thursday afternoon and left a message. Matt returned my call the next morning. After I explained the problem, Matt said he would try to get to me that day (Friday), but he may not be able to. Meanwhile, he suggested not using that toilet. He called later that day and said he couldn't make it, but would be able to on Monday. He called me on Monday morning to confirm that he would be coming and gave me a estimated time of arrival. Matt wasn't able to come himself, but two of his plumbers arrived mid-morning. I explain all of this because Matt's communication was OUTSTANDING. I always knew the status and I knew he would be arriving as soon as he could. His two plumbers were also excellent and efficient. They replaced the toilet flange and gasket, and remounted the toilet without needing to disturb the downstairs ceiling. I should mention that the toilet is the original installation of 48 years ago. The original gasket was completely disintegrated to the point that only few small fragments of it were left. They were also very careful to protect the carpet just outside the bathroom by placing a drop cloth to protect it. Their service and work was EXCELLENT. We are considering remodeling that bathroom and Ferris Plumbing will certainly be our first choice to do the work. I highly recommend (Matt) Ferris Plumbing."

"Julio and his team did a great job installing a concrete driveway and cobblestone edging for us. They were competent, reliable and easy to work with. I was worried about how the cobblestone edging would work, but they found a solution that works and looks great. They were also very conscientious about cleaning up and paying attention to all the details. It was a successful and pleasant experience."

"Vast technical knowledge, skill, and excellent customer service are a rare combination in the trades. You'll find that combination with Curtis. I needed a plumber to help with a 2 new bathroom addition project. The plumbing was the most critical part of the project, dictating the location and layout of the bathrooms. I interviewed a large number of plumbers. Some had a rough idea of what they would do, others said they would "figure it out on the job", and Curtis sent me detailed drawings and diagrams. That gave me peace of mind from the beginning of the project and allowed me to layout the bathrooms in the most efficient design. I chose Curtis because he was able to thoroughly explain what needed to be done, he offered me the right price for the project, and I could tell he would be easy to work with. I couldn't have been more satisfied. He installed new plumbing to the 2nd floor and a tub with shower head, toilet, and vanity in each bathroom. He also installed plumbing and a washer hookup in a new location and an ice line for the ice maker in the freezer. He was punctual, worked efficiently, and offered sage advice throughout the project. He was always easy to reach by text or call. And when I needed a pipe moved or fixture changed, Curtis would stop by the same day or the following day. You can't ask for a more dedicated plumber than that. I hope to have him on every job from now on."