Founded 2001 ⢠With Angi since February 2012
Angi Certified
Service Provider Response
Thank you so much [Member Name Removed]. We really appreciate your feedback and we appreciate you as a customer.Service Provider Response
Thank you so much [Member Name Removed] it was great working with you. We really appreciate you.Service Provider Response
Sir itās very disheartening to hear that you had a bad experience with our company. Many of our customers are very happy with our service. I looked into the situation and I see that you were never build any money for the service that your insurance company approved of all of our charges and paid us directly for those charges. The person that was working with you in the office was merely contacting you so that we could get the right insurance information so we did not have to bill you for the service.Service Provider Response
Dear [Removed members name] Although we would have loved to have done the work for you, but we can't just put together an estimate with just the adjuster's report as the adjuster is not a licensed indoor air quality assessor. We were pretty sure that we stated that the property needed to be tested in order to properly assess the situation. We also would have needed a work order authorization to be able to deal directly with the insurance company and we were not given that either. I have reviewed the emails between you and see that there was a small exchange of emails but nothing giving us authorization to actually speak on your behalf which has made it tough to even start discussing things with your insurance company to negotiate out a proper settlement for your mold remediation. We are truly sorry if this was not communicated to you initially or if there was a miscommunication in any way, Since you are still unsure about the mold issue in your residence our first recommendation would be to have it tested to see if you have a mold problem or not. If you don't then you should have no problem getting the work done quickly, but if you have mold I would suggest finding a company such as ourselves who specialize in mold remediation to complete the job. If you would like for us to do the work, and you have a mold test stating you have mold, we would love to provide you with excellent mold remediation services. Thank you, Newton Fire and FloodAsk for details
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