Founded 2001 • With Angi since February 2012
Service Provider ResponseThank you so much [Member Name Removed]. We really appreciate your feedback and we appreciate you as a customer.
Service Provider ResponseThank you so much [Member Name Removed] it was great working with you. We really appreciate you.
Service Provider ResponseSir it’s very disheartening to hear that you had a bad experience with our company. Many of our customers are very happy with our service. I looked into the situation and I see that you were never build any money for the service that your insurance company approved of all of our charges and paid us directly for those charges. The person that was working with you in the office was merely contacting you so that we could get the right insurance information so we did not have to bill you for the service.
Service Provider ResponseDear [Removed members name] Although we would have loved to have done the work for you, but we can't just put together an estimate with just the adjuster's report as the adjuster is not a licensed indoor air quality assessor. We were pretty sure that we stated that the property needed to be tested in order to properly assess the situation. We also would have needed a work order authorization to be able to deal directly with the insurance company and we were not given that either. I have reviewed the emails between you and see that there was a small exchange of emails but nothing giving us authorization to actually speak on your behalf which has made it tough to even start discussing things with your insurance company to negotiate out a proper settlement for your mold remediation. We are truly sorry if this was not communicated to you initially or if there was a miscommunication in any way, Since you are still unsure about the mold issue in your residence our first recommendation would be to have it tested to see if you have a mold problem or not. If you don't then you should have no problem getting the work done quickly, but if you have mold I would suggest finding a company such as ourselves who specialize in mold remediation to complete the job. If you would like for us to do the work, and you have a mold test stating you have mold, we would love to provide you with excellent mold remediation services. Thank you, Newton Fire and Flood
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Health & Safety Measures
Newton Fire and Flood Inc. is currently rated 4.6 overall out of 5.
Newton Fire and Flood Inc. is open:
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Newton Fire and Flood Inc. accepts the following forms of payment: Check, Discover, MasterCard, Visa, PayPal
Yes, Newton Fire and Flood Inc. offers free project estimates.
Yes, Newton Fire and Flood Inc. offers eco-friendly accreditations.
Yes, Newton Fire and Flood Inc. offers emergency services.
No, Newton Fire and Flood Inc. does not offer warranties.
Newton Fire and Flood Inc. offers the following services: Water and fire damage, mold testing, remediation & home repairs.