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If your door handle turns without opening, the most likely culprit is a loose or stripped spindle. This part connects the handles to the latch mechanism, and when it’s not properly engaged, turning the handle does nothing. Other issues might include a broken latch, loose screws, or even something small blocking an inner mechanism. In any case, it’s usually a matter of tightening, adjusting, or replacing a worn-out part inside the handle assembly—or calling in a professional to do it for you.

As with any computer, smart locks can be hacked by someone with the technical skills to do so, but most people do not have that ability, making smart locks relatively safe. If you have any concerns about a compromised smart lock, opt for an encrypted smart lock, change your Wi-Fi password, and make sure that you only give out your password to trusted family and friends.

Door locks should be changed roughly every seven years. The average lifespan of a door lock is seven to 10 years, so it’s best to err on the side of caution and change them early, especially if they are showing signs of wear and tear. Examples of deterioration include visible rust and difficulty opening or closing the door. Some locks can work safely beyond 10 years, but it depends on how often they are used and whether they are exposed to damaging environmental conditions like precipitation or extreme temperatures.

Rekeying should be done when employees leave or keys are lost, while replacement may be necessary for outdated or damaged locks.