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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Oil heater installation"

"Got the toilet to stop running"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"I bought a home from a lady who used Lee’s to install a AC unit 2 years before I bought it. When the home inspection was complete we found the unit in extreme poor maintenance condition even though she used Lee’s to service the unit regularly. We also found that they did not seal the interior closet area or door frame, install the proper drip pan, and other issues with the installation. After speaking to lees their excuse for the poor maintenance & installation was that they had “new” techs completing jobs. But would not fix their mess ups. The day before we purchased the house, Lee’s did a “full maintenance” on the coils and unit. Which was still left partially dirty when we did a final inspection of the home. I was not happy with this company. The next day (a Saturday) the house was HOT. So I called Lees to come out & explained the situation, house was newly purchased, unit was under warranty & that lees was just out day prior to maintenance the unit. She told it it would cost me $200+ per hour for someone to come check it out even though they were just out the day prior and even though the unit was under warranty I had a trusted licensed AC company come out for 1/3 of the price ( a company I’ve used for years and never had a issue with) Turned out that lees not only had damaged the fans during the cleaning BUT also had left a Freon leak unattended This “full” service/maintenance was not done correctly. I called Lees and they refuse to pay for the damages they caused to the unit. It cost me $700 to repair their work not including the cost to properly insulate and seal the interior unit Lees is also removing their warranty on the unit since another company touched it. Which is fine because lees will never touch my AC unit again after my experience with them. Beware when they come to your home or business. They are not friendly & very unprofessional. Plus their prices are 2-3x more than other companies who will insure their work."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"You should probably add 4-6 weeks to the expected delivery date if you expect to need the "enclosed" hardware. I received the blinds in the estimated time, but it came without the required hardware. I have made 4 calls (at least) over several weeks, but the hardware is nowhere in site. It is clear that SelectBlinds.com is a marketing company only has outsourced all production and fulfillment to third parties and evidently has a difficult time coordinating these type of customer service issue. Extremely frustrating that my blinds have been sitting in the floor for over a month and all I need is a few screws. Happy to go to Home Depot to get the screws, but SelectBlinds can't even tell me what sizes I need."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"