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"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"Everything is up and running again. They did a great job and got theromstat working also. And I would use this company again and recommend to anybody that needs work done."

"Josh was very professional, informative and prompt. This company was quick to respond with competitive pricing. Highly recommend and will be using again when needed."

"Great! The technician helped us to locate the issue and explained how to fix it ourselves. This was my 3rd time using NeliHome. They are my first go to for diagnosing an appliance issue."

"Best price compare to other companies. Easy to work with. Showed up on time and completed the project in one day! Highly recommend this company. Nice to find honesty in a company."

"They claimed that they were finished and left nails sticking out of the wall. When I tried to call the supervisor I found out that the number was not connected. This is good customer service? I now realize that I paid to much for the sloppy work."

"June 13, 2025 (First Visit): The technician injected 5.5 lbs. of refrigerant into the system (which holds up to 8 lbs) without performing a leak test to identify the root cause. I was charged $522.50 for this service. The repair failed two nights later, as the refrigerant leaked out again. June 16, 2025 (Second Visit): A leak test was finally performed, which located the leak in the evaporator coil inside the attic s air handler. I was charged an additional $250 for this diagnostic. The technician recommended replacing the coil and sent an estimate, which I approved. June 26, 2025 (Third Visit): The technician replaced the evaporator coil and recharged the system with 8 lbs. of refrigerant. I was charged $3,504.90 for this visit. However, the system failed again the next day when the breaker tripped due to a grounded compressor an issue that had not been diagnosed earlier. June 27, 2025 (Fourth Visit): Upon inspection, the technician confirmed the compressor in the outdoor unit had shorted. While on a call with the business owner, the technician charged my credit card for the full invoice amount of $3,504.90 before presenting the invoice or explaining the outcome of the repair. He then left without further explanation, stating that the business owner would follow up. Later that day, the business owner called to suggest replacing the entire HVAC system with one of the proposals from the earlier estimate. This recommendation should have been made prior to investing in the costly and ultimately ineffective coil replacement. At no point was I advised that the repair approach might not be viable or that full system replacement should be considered. To make matters worse, I later discovered that the technician had damaged the attic hatch during service and failed to disclose it."

"It was an excellent job."