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"Our neighborhood was hit by a devastating hailstorm in 2022. The vinyl siding on the north sides of everyone's house was pocked with holes and gashes, roofs catastrophically damaged, broken windows, battered cars, tree limbs everywhere. Certainly, we had all seen storm damage much worse than what found after our storm, but we all braced for the challenges ahead: clean up, repair and even rebuild. As we picked up the pieces around our yards, contracting companies descended on our neighborhood. Dealing with the insurance end of the equation was already becoming a marathon--but the looming questions, who should we choose to repair our home, who will do the job well became a worrisome preoccupation for us and all of our neighbors. Our former neighbor, Ben F, drove by one day, and seeing me in the yard cleaning up, he stopped by to check in with us. Ben listened empathetically. He told us he had started to work for Craftsmen and asked us if we wanted him to give us an estimate. Ben told that us he had been impressed with the team at Craftsmen, that he had found a workplace guided by principles of integrity. As he put together the estimate, Ben was thorough and thoughtful, answering our endless questions with considerable knowledge and good advice. We trusted Ben as a friend, and after looking at other companies, we decided to go with Craftsmen--not only on Ben's recommendation, but on other positive feedback we received from people who had worked with them through the years. Over the course of a year of work, there were some issues that arose, perhaps not surprisingly, but each time and overall, Craftsmen listened to our concerns and acted fully to resolve them. But what made the difference was the consistent assurances we got from Phillip P, one of the company's owners, that Craftsmen would correct any issue to our satisfaction--a promise that our patient contractor, John B, followed up on, as we likely drove him crazy with anxiety filled texts. Steven S at the office ensured that we were scheduled for our repairs and any follow ups that came after. Ben’s hard work, Phillip's word, John's follow-through and the teamwork at Craftsmen all mattered! This experience has taught us that in the process of home repair and restoration (and I imagine in renovation too), you cannot let the idea of the perfect get in the way of the good. And Craftsmen delivers the goods! We have finally, and thankfully, come to the end of repairing our home! We 100% recommend Craftsmen if you are looking for a solid, local company that operates on principles of integrity and that goes the extra mile to ‘make it right.’ Craftsmen, like other companies following the hail event, met a different sort of storm—a storm of people needing repairs. The unusual circumstance meant that Craftsmen had to learn how to navigate a disaster event along the way. But as they learned best practices in the aftermath of our storm, they stood by their work. Now, as we stroll through our neighborhood, we often note how lucky we were to have made the best choice! Thank you, Phillip, Ben, John, the men and women on the construction and window crew, and everyone at the office for your dedication and hard work!"

"Do not use this company! I wish I had done more research before I hired them to take down my fence and replace it. The original fence was old, but it was definitely better than what they have done. When I first contacted Tiger Fencing for an estimate, the lady was very friendly. They came quickly and communicated that day with an estimate. I signed the contract which stated the day that the work was supposed to begin. Once the contract was signed, all communication stopped. The day that they were supposed to begin got closer and closer, and I didn't hear anything. I tried to contact them, but there was no communication. I should have canceled the job and gotten my deposit back when they didn't start on time. Unfortunately, I was polite and understanding. I never knew when they were coming to work or who they were sending There was absolutely NO communication. People would randomly show up to work, and then no one would come again for days. It was difficult to get any idea on when the job would be completed. The day they finally came to complete the job was my son's birthday. We already had a full day planned, and I wasn't home. When they "finished", suddenly I was being bombarded with messages and calls about submitting my final payment. I stated that I would be happy to pay once I was home and saw that the job was completed to my satisfaction; however, I would not be home until much later in the evening. Apparently that was not an acceptable answer. I continue to be harassed. The owner, Taylor, who had never communicated with me before and hadn't come to oversee the work, began sending some very unkind messages about how I needed to go ahead and pay. I reiterated that I wanted to see that the work was completed to my satisfaction. When I got home it was already dark out and it was later in the evening. The first thing that I noticed was that the old fence had not been cleaned up. There was still a large mess. When I let them know that I wouldn't pay until the old fence was cleaned up (I didn't consider the job completed), they told me that they were planning on coming that evening to get it cleaned up. It was dark so it was very difficult to actually see the fence, but I immediately noticed that there were several split boards. When Taylor came, he was very rude. He told me that I had forced those men away from their families to clean up my yard. (So apparently they weren't planning on coming to clean up the fence...) He stated that he has put up tons of fences, and has never had an unhappy customer. He was so unkind that he had me in tears. He said they would replace the boards, but my expectations were too high and that we had to pay that day. In hindsight, I shouldn't have let him bully me into paying at that moment. It has been 6 months, and the fence looks horrible! I was actually contacted after the job was completed by another neighbor, who also had a very bad experience with Tiger Fencing. we have several warped and broken fence boards. I hope I can help someone else avoid this situation."